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SevereAllergiesAtlanta
December 22, 2010
Poor Service
My family moved into a new home during the summer. We decided to have the air ducts cleaned because the house had be vacant for more than 6 months. We called Atlanta Air Experts to perform the service. According to the coupon they offered a Deep System Cleaning that included unlimited vents & returns, detailed furnance cleaning and full ducts sanitation. The service technicians tried to upsell and include an ultraviolent light that allegedly killed any foreign products in the HVAC unit. I refused this product. So the technician proceed to clean the HVAC return vents only. They did not remove the vent covers to clean the output vents. I called Atlanta Air Experts again. The same service technician came back to the house. I asked him to clean the output vents again. When he removed the covers to two output vents (one in the floor of the dining room and family room), we immediately saw dirt in the vents. The technician said they did not clean the output vents. However, the coupon for the Deep System Cleaning states "unlimited vents & returns". Three months later when I changed the air filters in the HVAC system, there were large clogs of lint on the air filter. I have called Atlanta Air Experts several times trying to get them to properly clean the output vents. To date, they have not followed up and cleaned the output vents.
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Okushok
May 19, 2010
I don't think this company has any repeat business
Called Air Duct Cleaning (1800-557-7157 begin_of_the_skype_highlighting 1800-557-7157 end_of_the_skype_highlighting) to have my air ducts, blower motor, and coils cleaned. Was quoted $49.99 with my coupon for the air ducts and $60 for the blower motor and coil. (Normally it is $120, but with the air duct cleaning it was 50% off). Once the Russian came out, he added up all of my vents and said the coupon only covered one main duct and one register. Apparently, I have three main ducts and two registers. It was an additional $55 for each main duct and $25 for the additional register, he agreed to do it for $160. When I asked about the blower and coil cleaning, he said he would look at it. He never did. Additionally, he used all three of my spare filters. If you have spare filters HIDE THEM! And they WILL dirty the one currently in there.
By the time he left the main office was closed. When I called the next day and spoke with the manager he said he could have his guy come back out and do it for $120. I told him about the filters, he offered me $90 for the job. I told him that was ridiculous and it shouldn't be any more than the originally quoted $60. He hung up on me. When I called back and asked if he normally hangs up on his customers, he said only if they yell at me or say something I don't like. After not getting anywhere with the guy, I told him I was going to file a complaint, and he hung up on me again.
Customer service is not great, I don't think this company has ANY repeat business.
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September 23, 2008
large pay per click bill, little calls
The last three months I have had large pay per click bills with a reduced or no calls for weeks at a time. The click charges were only 59% to 75% of my budget last year but now with little or no phone calls the budget is exceeded each month now. The click report is of little use because you do not know who cliked on you.
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