I booked a flight from Frankfurt to Montreal on December 23 with Air France . Firstly the flight I was going to take at 10.40 was cancelled which meant that I had to get up much earlier and pay 27 € from my own pocket instead of being able to use the hotel's shuttle service. The flight, AF 1019 (seat 14F) was one hour late as the gate information was only shown 20 minutes before the scheduled departure. I still had about six hours waiting at Paris Charles de Gaulle before I was called for my scheduled flight to Montreal (AF346 Seat 30H). At first the sign said “on time” but changed about 45 minutes before departure to 15 minutes delay then 30 minutes delay. Shortly after 17.00h all passengers were allowed on board. In August I booked a flight for my daughter to Montreal from Frankfurt on British Airways. She was delighted with the flight and food and enthused about the fact each seat had a monitor and she could choose films and tv programmes. On boarding Flight AF 346 I found that the impression given by Air France website that each passenger had an individual monitor was very much misleading, this was only on the Airbus. I saw that Air France has 4 Airbus and 10 of the older 747 so that obviously the chances of individual entertainment are far lower than the idea given. In addition the seat's audio system was very poor and the only channel I could really hear well was the opera! The few other channels which were very faint were of no interest at all! Most messages from the aircrew were hardly audible.
On boarding at 17.00h all passengers were virtually held prisoner in the aircraft. No real information was given apart from the regular announcement of a 30 minute or a further 45 minute delay. This continued until 22.00h when we finally took off. FIVE hours of waiting in the aircraft and the only distraction was the showing of one of the films and the distribution of an aperitif which we would have had anyway later with the evening meal.

On my return journey flight AF 347 (Seat 23B) was also delayed, although by 30 minutes and my subsequent flight (AF 1918 Seat 17A) was postponed so my train seat reservations from Frankfurt were useless as I left more than 3 hours later than planned. The meal which was served on the flight to Paris had probably seen the inside of a microwave for a few seconds as was almost cold!
All in all my my very first flight with Air France was far from satisfactory. Certainly the weather played a role in the delay but the passengers were fobbed off with announcements of 30 minute or 45 minute delays and neither an explanation nor any extra food or drink was offered apart from that aperitif which we did not then have with the meal.
I shall be visiting my daughter again in summer but shall think twice about booking any further flights with Air France if this is the service offered its customers. My daughter has also asked me not to book her return flight at the end of the year with Air France.

Air France attempted to bake their passengers aboard flight 039 from Washington DC to Paris on Friday, June 10, 2011. Temperatures aboard the plane reached 92 degrees Fahrenheit as crew members denied passengers water. Women, children, and old people all baked aboard the plane for over an hour as the departure was delayed and crew members repeatedly lied to passengers about new depature times. When the plane finallyushed back from the gate, the pilot had to shut down the engines to "reboot the computer". Avoid Air France at all costs.

I have been making international travels quite a number of times by a number of Airlines in last 6 years. But Air France is the first horrible experience.

I will try to be short. They had overbooked the flight we (I & my wife) were supposed to fly. That was a connecting flight on my way to India from USA. Even though we turned up in time at the counter, the lady (Mokdad Borka) at the counter told clearly, “The flight was overbooked & you are late” I just couldn’t believe it, whats the point of making the reservation if its “first come first serve”?.

After arguing and reasoning with this lady and her supervisor ( Mr Salil Mustapha), I realized there is no point since they had already sold my ticket to someone else. And since their evening flight was not fully booked, they pushed me down to the evening flight. This trick they have played on many other co-passengers. And we had to wait for another 8 hours, inside the airport. It was very pain full particularly for my wife as she has gastro issues.

Once I return to USA, after my vacation is over, I am going to take my Lawyer help to see what options I have to sue Air France.But I am sure no one wants to get into all these. So one simple way is, Avoid Air France. The Air France people really “Don’t care about the passengers”. They don’t even care to pretend they care. I have never seen such “Rude” staffs in any other airlines.

Me and my husband travelled from Bangkok to Warsaw with AirFrance on 22/23rd Dec 2010, changing plaine in CDG Paris airport . Needless to say, our flight was first cancelled, redirected, then delayed and finally we ended up stranded in the airport up to 2:00 am until finally somebody organised a bus transport to the hotel. We spent a few hours waiting in the corridor (wearing only thin sweatshirts with -3 degrees outside) and being exposed to rude and stressed out airport staff. Not to mention that the only bus from the hotel was schedulled at 6:00 am... We ended up walking 20 min to the train station (freezing to death in our light clothes!).

It's been 18 days (!) now since our baggage was claimed at the Baggage Services at CDG airport...Oh sorry, one of the bags finally arrived after 7 days. As all of you, we've experienced the "don't know" and "so what?" attitude of the staff. It seems nobody really wants to help us. With the availability of contemporary technology it just seems impossible that they are unable to track over 10 000 bags...

Having arrived in Toronto via a transit stop at Charles De Gaulle, I was notified my luggage was held over and will arrive the next day (today). I was given a tracking number and was told I'll receive a call this afternoon and the luggage will arrive at my door this evening.
Here are all the ridiculous things that took place since:
1. Throughout the afternoon, the number I was told to call with any inquiries had the following voice message: "we are in a staff meeting right now. Please leave a message. Thank you for supporting Air France”. I guess they never heard of leaving someone by the phone in case a customer calls!!!
2. With no answer on the phone, I tried using the tracking number to find out what happened with my luggage online. Despite entering the correct number numerous times, the system kept telling me that “'the number cannot be found"!
3. Attempts to call other Air France numbers yielded no results – all I found were voicemails in the US, or a person in the general number who used the word ‘unfortunately’ numerous times. Yes, she could take my money to buy a ticket, but ‘unfortunately’ she would be unable to help in any way whatsoever when it comes to lost luggage. Not even a miserable little ‘Let me see what I can do for you”. Just “unfortunately”. C’est tout.
It is now night time and no word from the company yet. There is no one to call, no online resource that works. This is totally Kafkaesque !!!