TAKING REFUND OF CONFIRMED AI TICKET OF THE FLIGHT CANCELLED BY AI IS A BIG PROJET
I booked my ticket 0582303665990 on phone with air India for flight no.IC7607 on 16th. june for 17th june flight from Delhi to Surat, PNR no.RI8Y3G. In the evening on 16th. I got a call from AI that the 17th. flight has been cancelled due to operations reason.I was also told that the money shall be refunded to the credit card from where ticket was booked in 7 working days. Today is july 3. sixteen days have passed but no rfund is visible.
I have been trying to contact all the concerned agencies for refund but all in vain. This is the response with frequent flyer of AI.
what to do for such a poor system of refund & customer satisfaction. This airline is loosing ground due to such small things & lethargy of concerned officials in comparison to their competitors who are becoming better & better.
Now I am at the verge of complaing to consumer court.
Vinod Kumar Gupta