Sheduled/actual Actual
Air india633 Dt:11/11/10, time:9.00pm Air india633 Dt:12/11/10, time:2.00am
Air india633 Dt:12/11/10, time:12.15am Air india633 Dt:13/11/10, time:12.15am(24Hrs.late take off)
connecting flifht already gone @1.40am from Delhi To Singapore .Dt:12/11/2010, Even though @2.00am Transfer from Ahmedabad to Delhi.From Ahmedabad AI Issued Boarding pass For Ahmedabad to Delhi & onward Delhi To Singapore.At Delhi We 45 Pessangers stay in Transit gallary at Delhi airport Without Tea Nasta from @3.30am to@ 12 noon DT;12/11/2010.No care taker of Air india.We fly late 24 Hrs.We loose one day of Malasia, We have already paid to tour Organiser fees as decided.We expect compensation for Financial, Physical, Mental & loss of Entertainment.
Arvind Shah

It was 06-Nov-2010. Flight was scheduled 6:20 for departure from Dubai to Delhi. I dropped my wife and my 2 yrs. old daughter to Dubai Airport Terminal I. There was no body on the Air India counters for about 1 and half to 2 hrs. to issue boarding pass. All the flight passengers were waiting for some body to come and issue the Boarding passes. When 2-3 persons came they issued the boarding passes and informed that the flight will depart at 20:00 hrs. No problems, they waited but the flight ultimately departed at around 21:30 hrs. After landing at Delhi IGI Airport, the airport door was closed, so all the passengers waited outside for about 2 hrs. again, after the hue and cry of passengers, the gate opened. At the counter where they stamp Passport, the person asked by wife about the form which he said that she was supposed to fill up. This form was not given to about half of flight passengers. My wife arranged for that form somehow and filled and gave. After that the LUGGAGE did not come for about 4 hrs. my wife was standing with my little daughter for about 4 hrs. and waited for the luggage. Ultimately the luggage came and she came outside the Airport. So this was the most horrible travel ling experience for her and my little child. In the whole story, so that it does not become very long to explain; I did not mention the cries of my little daughter who suffered along with my wife.

REMINDER - 1
VERY URGENT ATTENTION PLEASE
STILL NOT RECEIVED OUR THREE SUITCASES, REPLY AWAITED
NOW I AM IN INDIA
MOBILE /NO; + 91 9897223745


On Sun, Oct 17, 2010 at 8:15 PM, RAVISH KUMAR AGARWAL <[email protected]> wrote:

Dear HK Air Port Manager,

Today . You assured and promissed to us to send our three suitcase at :
SAN MAO HOTEL
Add: No.374 HuanShiDong Road,
Guangzhou
Tel:(020)83866139

Kindly arrange to deliver our 03 three suitcace at the above address HOTEL at the earlist
Without suitcase/Colths/Food, I am Suffering a Lot .
My China mobile No: 13725271673
My room no.906

Thanking you and hoping your immedite attention .
Please note if our 03 suitcase not reached on dated 18/10/2010 at hotel
then I have no option to lodge a Consumer Court Complaint.
I have loss a lot.

Ravish Kumar Agarwal
our passport no:B5899685
AI314

We bought a AI ticket for our mom who is a senior citizen to travel Delhi-Frankfurt-Chicago on Aug 2nd 2010. It was a sharecode flight of AirIndia 121 and Air India 8637 with Luftansa LH 430.
She was issued boarding pass only till Frankfurt from Delhi. They were supposed to issue her 2nd boarding pass in Frankfurt. After reaching Frankfurt at 6-30 am, she showed her confirmed ticket (which was an e-ticket, clearly mentioning her flight was confirmed) in the Lufthansa counter only to her nightmare they said, they have no record of her ticket, n she would have to contact Air India for the same.

The ground AirIndia officials is the airport were not of much help. SO we had to call AirIndia, India, Lufthansa, Frankfurt, AirIndia, Frankfurt and Orbitz (the portal thru which ticketing was done). After fighting with them for 6 hrs on the phone only Air India finally acknowledged the mistake was from their end n called it a 'technical issue'. with no regrets or sorry. After much threatening AirIndia agreed to get her onto their next flight which was after 24 hrs( 8.50 am the next day) flight no AI 127, with no other compensation.

Now she was stranded in Frankfurt airport for the next AI flight aft 24hrs, with no compensation from the AirIndia office or support. More over she was without a transit visa, stuck in the terminal w/o a cell phone too.. at least she was smart enough to use the public telephone n call us n fight for a standby in the next Lufthansa flight.. but her bad luck she didn't get thru any other flight and had to wait in the airport for more than 24 hours.

Kind Sir/Maam,

I Mr. M.D. Khan would like to complaint and bring to your notice the inconvenience and unprofessionalism i faced because of Air india staff. I am a regular traveller.
On the 17th of April, 2010, I was supposed to travel from Mumbai to Madras with your airline on flight AI 640, My booking was confirmed. Unfortunately, upon reaching the airport i was informed that my booking had been cancelled becasue of non-avaialability of seats. I was rebooked for another flight. On confirming with your gorund handling staff Mr. Shivgankar, i was informed that even the next flight was full and i was not promised a seat on the next flight either. I was advised to take another flight since i had to reach my destination urgently. I was promised full refund on my ticket by your staff.
After 3 days when i came back to Mumbai, i informed my travel agent regarding the same, he refused to refund the amount because upon his confirmation with the airline, he was informed that i had already utilised my ticket. When i confirmed with your customer care executives, airport authorities and Mrs. Marini Fonseca, Who is your deputy manager for refunds i was informed that my ticket had something called as 'FIM EXCAHNGE' mentioned on the telex copy. I clearly didnot understand the term 'FIM EXCHANGE'. On confirming with Mrs. Fonseca, i was told that my ticket has already been utilised. The new ticket no. which i recieved form your call center is 0984500253526 which according to them has been utilised. I have not utilised any ticket so far. i got to know later that i was entitlted to recieve another ticket which your groud staff never offerred me and i was later forced to purchase another ticket of another airline, i have proff of travel with Kingfisher airline, i was not offerred any choice or alternative soultion.
I have never faced such inconvinince, and lack of support from your staff before. I would like you to look into the matter with serious concern and give necessary directives regarding my refunds. I would appreciate it if you would remove the FIM exchange point mentioned on my ticket and also give directives for fast refunding. i have mentioned all my details below. Kindly look into the matter. Your airline has a good reputation and esteem, i hope i will hear a positive reply. i donot intend to take serious or stern actions until forced to.

My actual ticket no. 0989768371715
Airline ref.: no. was J7LGQ
Flight no.: AI 640 cancelled
Date: 17th April 2010
Rebooked FLIGHT NO. IC 972 which i have not travelled on.
New ticket no. which i recieved form your customer care personnel:
Contact no. 9967270125