I was booking two tickets from Kolkata to Hyderabad for round trip. From Kolkata, the date is 18th August, 2010 and from Hyderabad the date is 27th August, 2010. The passengers are:
Mr Surajit Chatterjee
Dr Ujjal Debnath
I had chosen IC217 for CCU to HYD
and IC218 for HYD to CCU.
I had chosen restricted fares ( INR 5355.00) for IC217 and (INR 3526.00) for IC218. Total web fare was (INR 17762.00)
I was paying by an Axis Bank credit card and after completing all required steps when I clicked the final payment, I found that my payment is "declined" by Air India. Surprisingly, within a few moments I got an SMS from Axis Bank stating that the payment has been made.
Afterward, I called to the number 18001801407, and I came to know that no booking has been made.

Traveled from JFK to New Delhi on 3/23/2010 and arrived to New Delhi on 3/24/2010.
I don't know what the heck you guys did to one of my suitcase that all my silk suits & saris are water logged and damaged. Here I'm to attend a wedding and all my beautiful saris damaged with water. I'm so disappointed & can't imagine what & how you did. It was not even raining in New York.
I have the pictures if you need to see them.
Please let me know what you can do.
sincerely,
Swaran Sethi

Worst Airline with no human touch

My son booked for Toronto flight departed 6 hours before departure time for Heathrow. Due to total traffic block on A312 we were stuck. Called Air Line counter to give details and requested we may be late by 5 minutes. She refused to get details on phone. We did reach the counter 5 min late. My son had very important work and it was very urgent. Requested for check in but refused. Voluteered to leave bags and rush through but still declined. Showed canadian passport but to no avail. I almost fainted in front of the counter but they did not budge. I am sure that 5 min would have not affected anything but following rules so rigidly with no human touch can give you heart attack.
Next time you fly Air India Bring your doctor along to see you off

I checked in 2 luggages while I was boarding at JFK airport, One of my check in luggege was not found while I arrived at the HYd airport, Air line staff was not helpful at the AIrport...Still waiting for my Luggage
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This email concerns two (2) recent instances of mishandled baggage occuring on: 1) Air India Flight from New York JFK to New Delhi in late December; and 2) Air India Flight Number from Calcutta to New Delhi to New York JFK in early January.

In the first instance, one piece of checked baggage was lost for nearly 10 days on a direct flight from JFK to New Delhi. The baggage contained shoes, toileteries, and eye wear (contact lenses). The quality of Air India's customer service was inconsiderate and incompetent. For several days I telephoned local New Delhi Air India phone numbers I was given. The numbers were nearly always busy or had no answer. If by chance I got through to a person, I was instantly transferred to a number with no answer. On December 27, I hired a taxi to go back to New Delhi International Airport to try to learn any new information concerning my bag. After 3 hours of waiting, I was told there was no record of my bag.

Only with the help of American Express's global assist program was this baggage eventually located. It was located in Calcutta and re-routed to New Delhi to the Hyatt Regency. Why the Delhi-bound bag was re-routed to Calcutta is beyond me. American Express provided me with daily updates concerning the status of my bag. I received the bag in New Delhi at the Hyatt Regency hotel on January 4th. As a result, I spent 10 days in India without contact lenses.

As if the above experience was not bad enough, on my return flight home to New York JFK another piece of my baggage was lost. This piece of lost baggage was delivered to my home address in New York 2 days later. However, when I opened the baggage, I found four items missing and the remaining items inside in dissarray.

The missing items included a custom made shirt I wore at my wedding. It appears that someone rummaged through the baggage and removed several items.

The missing items are:
1). Custom white tuxedo shirt (bergdorff goodman) with initials JJR on left cuff. Value = $650 USD.
2). Ermenegildo Zegna men's white dress shirt. Value = $250 USD
3). Purple striped men's dress shirt. Value = $100 USD.
4). Special "China" edition swiss army knife. Value = $100 USD.

My sister in law, who was on the same flight with her family, had 3 lost bags that were eventually delivered all with missing/stolen items.

I am desperately trying to determine the best way to handle this matter. Air India corporate does not provide any help other than a local airport number at JFK baggage services, which no one answers and which has a full voice mailbox. I have sent emails and faxes and am hoping I get some response. There is no corporate department that handles such claims.