Respected Sir/Madam,
I am an Indian and always preferred to travel by air India because is our country airline.

I suppose to travel on 4th Jan 2010, but flight has cancelled and was rescheduled next day 5th Jan 0530.
Due to flight cancelation I could not resume on duty on 5th January2010 and mark as absent.
Name of Passenger: THAKUR/ NINADMR
Ticket No : 0983823450141
Flight Booking was - AI 801 04 JAN MON 2010 and Departure at 2135hrs from Mumbai to Jeddah.

Due to Flight delay, I need compensation as per airline rules as international passenger and ..
= 350 Saudi Riyal 1day with ought to pay as I couldn’t resume on duty on 5th Jan
= 400 Saudi Riyal Traveling by Taxi from Jeddah airport to Yanbu (300 KM) Air India canceled bus service.

Please note that while traveling from Jeddah to Mumbai on 2nd Dec 2009 flight Got delayed for 5Hrs after getting boarding, and not at all informed by air India or nobody was present there to give any information.
It was ridicules as country airline giving such bad service to the passenger and keeping airline in bad position in international market.
Air India has to take this matter seriously and action to be taken on crewmembers as there behavior was very bad with passengers. Air India need to be improve service.

Sincerely,
Ninad Thakur

I travelled from Phoenix to Chennai with my wife in Air India AI126 on Dec 5th. I checked in 5 baggages at the Phoenix Sky Harbour Intl Airport. I paid penalty of $350.00 for 1 extra baggage and extra weight in 1 baggage.

When I reached the chennai airport, none of the 5 bags were delivered to me. I gave a complaint and opted to come and collect the baggages in the airport as soon as they are available. I collected 3 bags, 1 bag and 1 bag on 08/12, 09/12 and 11/12 respectively.

When I opened the bags in my home I found out that many items are missing. Some body has opened all my bags and selectively stolen many valuable items. Around 20 items are missing and their combined worth crosses to $1000.00 .

This has caused so much of metal stress and also monetary loss. Some of the items cannot be bought here and they are priceless gifts.

Despite collecting a fine of 350 dollars my baggages were not handled properly. Shame on Air India for employing crooked people who make second income by stealing their own customers property.

Imagine one person running around numerous stores in US and buying gift items for their loved ones and another person sitting under the safe cover called Air India and selectively stealing all those items as per his wish. Air India has policies which are more robber friendly than customer friendly. This is how it works in Air India

They pay compensation on a weight basis. For example : 1 Kg of goods lost = 500 Rs/

Valuable items that I lost like the Ipod, Watches, PS3 Games don't weigh much. At Air India, Apples are not compare with Apples.

They have their own rules which only help the cause of robbery and increases suffering to the passangers. AI theifs are so smart to steal only the watch and leave the hard case as it is. This means less wieght loss and AI is happy to pay less compensation. This is how AI is breeding a group of white collar robbers.

Air India should be banned from operating Intl flights as they spoil the countrys image.

Name : Samuel Anand Prince / Prabakar Joseph
File Reference : MAAAI37156/07DEC09/0505GMT
Flight Date : UA656/05DEC/AI126/05DEC/AI640/07DEC
Bag Tags : UA650126 UA650127 UA648946 UA648947 UA648948

Following is the list of items that were stolen from me. Price of each item in US $ is metioned next to it.

Brookstone Rolling clock (2) - 30
Brookstone Time projecting clock - 35
Fossil Watch - 103
Citizen Watch - 65
PS3 Games (5) - 5 * 40 = 200
Armani Cent (2) - 120
Sport French cent - 65
Playboy Cent - 30
Ipod Nano 16 Gb Black - 190
Sony Mp3 Player - 35
Cannon Camera - 130
Nursery Rhyme CDs - 20

Dear sir/madam
I would like to bring to your kind attention to the what happened to me in the Heathrow airport.
I was a passenger of BMI air line on 11/12/09 flight number 932.The flight had delayed and I missed the connected flight to Toronto.I was worried that I couldn't arrive at Toronto on time.
bmi airline was trying to send it's passengers by other airlines, but they didn't give us a promising time and told us they send us whenever there are vacant seat. regarding this I decided to buy a new ticket from another air line.I chose Air India and I found the price is reasonable.
When I bought ticket from staff at desk in Heathrow airport(the evening shift before 9 p.m), surprisingly it was 486.70 pounds.The staff didn't issue any ticket or receipt, just a print of information of flight.There wasn't any price in it.When I wanted the receipt the staff simply told me that it wasn't necessary and you would check in just by this print. I was in a terrible situation, BMI didn't find a flight until the time I was buying the ticket and I couldn't think properly.I just wanted to go to Toronto as soon as possible. I paid by cash.When I checked-in on 12/12/09(flight number AI187 12 Dec time 13:15) I requested the receipt.When I saw the price in it, surprisingly I found it 237.70 pounds.

I know it was my fault that simply I trusted the staff and didn't persist to get the receipt.Simply I trusted to her and I didn't think such problem can happen to me.I would like just to inform the Air India Company from such events and investigate more about the staff of Heathrow airport at evening shift on 11/12/09.Hoping it won't happen again.Misusing of wondering passengers is a negative point for every airline.

Also another lady has bought the ticket as I do and she is complaining about the matter and I think she will write these matter to you too.

Sincerely

Farideh Alimohammadi

I along with my family was travelling from Amritsar on AI flight 187 to London on the 31st October 09. The flight was sheduled for 07:15hrs we arrived in good time (02:30hrs) on our arrival we were told by armed security that AI passangers were not allowed into the terminal building and that we should ask the AI staff for more information. We were told by AI staff that there was a delay in the service. No time on the delay or reason was given. This caused alot of strain for my family as both my Mum and Dad are disabled and with no basic facilities nearby this was a particular concern. We were eventualy allowed into the terminal at around 06:00hrs this after waiting outside for almoust 4 hrs we were also told that a dessision would be made about our flight later that afternoon (17:00hrs). Anyway within 1 hour or so we were checking-in, this was great as earlier we were all told to go home!! We eventualy left at 12:30hrs and arrived ind London Heathrow at 15:30hrs GMT. Air India is supposed to be an International company all I found were International Idiots...Great customer service AI keep it up!!!

We had our booking on air india from toronto to amritsar for oct 30, 2009 but the flight was delayed or changed to oct 31 at 12:15 am ( technically 1 nov) but we did not receive any compensation for time change. Anyways when we went to the airport, my mom and my brother were travelling together on that flight. The air india agent issued the ticket on my brother ( who is a minor ) expired passport and when we went to the airport they did let him board the flight but they let my mom check in without any problems. While she was the ticketing counter at the airport she changed her mind and canceled her ticket while our baggage went in because my brother is very young and there was no possibility to leave a child behind alone. My dad was in India already. The Air India employee named Rickie or rick was so rude to us and this is what he told us " you've created alot of work for you and its a pain to deal with customers like you". I completely understand the boarding situation but the way that employee talked to was unacceptable work behavior. He did not even apologize or nothing. He just walked away. I am never going to fly air india, neither my family will. They have zero star customer service and dirty planes.