My wife and I tried in February to book return tickets from Calgary Alberta ( YYC) to Antigua (ANU). We are trying to do our booking 9 months advance, leaving Calgary in November 2010 and returning January 2011. We were told at that time the 2011 schedule was not in place and that we should try again in March. We tried again this week to book our trip and we were told instead of booking one (1) ticket with Air Miles we would have to book two(2) separate tickets. The first ticket would be a return trip from Calgary to Toronto. The second ticket would be a return ticket from Toronto to Antigua. All we want to is book a return trip leaving Calgary on the RED EYE at 0025/0035 Hrs to Toronto and connect within a few hours the direct flight to Antigua. The return trip would be a direct flight from Antigua to Toronto and back to Calgary. This should be one return ticket . Having to book two separate tickets costs a lot more Air Miles and we find it very difficult to understand why this is necessary . It is bad enough that the amount of Air Miles required to travel has increased by 14% and now this. We are Gold Air Miles collectors and at the time that we went Gold we were led to believe that we would have many more advantages. We would appreciate a logical explanation for why we are having all these difficulties.

Extremely Frustrated

Bob & Agnes Martin

On Jan. 19-07 I contacted aeroplan office to see if we received reward miles for a trip taken Nov 19-06 and to my surprise I found out my husband & I both lost all our airmiles as of Sept. 30-06. I do not feel that Air Canada has the right to do this. A letter dated Oct 6 stated Jan 1-07 changes will take place. I was very upset so I called again on Jan. 22-07 & was told the same thing except she advised me that we were only getting credit for 1 way travel for our trip taken in Nov. which the other girl did not notify me of . So she did correct there error. She also advised me that I should be taking some responsiblity - well it seems when I call there are always changes & how would I know if I was only getting credit for 1 way travel, I do not know all the policies & feel it is there job & how would I know they no longer send out statements. But, they were quick to advise me that if I wanted the miles back how much it would cost. Over the years we have not received credit for all of our trips & I did try & but to no avail. On Jan 22 I also asked to speak to a manager & was advised they would not accept the call.
Could you please look into this & reply - thank you.