This is to complain about the time taken in processing a refund of the ticket booked through Air Sahara website. I had booked 2 tickets for my wife on 5th of May through your website from which I cancelled 1 ticket on the same day. I was being told that an amount of Rs 500/- will be deducted & the rest of amount will get refunded within 3-4 weeks in my Credit card Account. I was also given a Cancellation Ref No. Ask 198350 for the same.

It has been 57 days now since I had given a request for the cancellation of the ticket but till now I haven’t received any refund from their side. I had been calling there customer care department repeatedly yet they are not able to provide me a clear picture on this. They just keep telling me that your ticket had not been queued for cancellation from our side & we are putting this case on priority & you will receive the refund shortly. This is the answer that I keep hearing from them whenever I call them. They also told me that the maximum time taken in making a refund is 45 days but they are not able to explain why i havent received this refund till now. I am really disappointed with the service that they are providing to their customers. They do not have any facility of posting a complaint on their website. So you can only call their useless custcare department.

I had Boarded S2314 Delhi Kolkata Flight on 26/10/07. The Flight was schedule at 6.05 pm which was late by more than half an hour & it finally took off at 6.50 pm. The service inside in the flight was not upto mark. Ms Banpreet, Ms Neha & Mr Rakesh were flight attendant who did not helped the passengers as & when demanded. I was sitting on Seat# 19E, myself & passenger at seat 19F was not offered Snacks & Drinks & might be the same with many other passengers in the flight. No body boards the flight for eating & drinkin but the situation was so humilating & insulting. Passenger next to me on seat 19D inquired if i was travelling on ticket which was offered without any cost which might be the reason for which i was not offred all the basic services which i should have got.

I had booked an AIR SAHARA ticket on 12th December from Delhi-Bangalore for 4:20pm flight but due to bad weather the flight got cancelled. I asked for cancellation and I was informed that the money will get refunded and there will be nil charges for cancellation.

Its been more than 2 months now and I still haven't got my refunds back.