We missed a flight from NY LaGuardia Airport because of extra heavy traffic as a result of the NYC Police closing the Throgs Neck Bridge due to an abandoned car which could have been a threat.

The person at the Air Tran did not comprehend the problem and neither he or his supervisor were helpful in finding an alternative flight.

We found a flight on Delta without their help and they now refuse to refund our fare for the flight we missed.

I've been traveling all over the world since I was a small boy and I never had such a bad experience with airlines until a couple of weeks ago when I flew Air Tran.

My flight was scheduled to leave at 2:45 p.m. for Atlanta, and stopping for 1 hour before departing to Columbus, OH. The people working at the gate made us board the plane as scheduled only to tell us once inside the aircraft that the flight had been delayed for 2 hours due to bad weather. Understandable. They made us get off the plane and wait on the gate. Once 2 hours passed they made us board AGAIN only to tell us 40 minutes later after waiting inside the plane that there was a mechanical problem with the plane and they did not know when they were going to depart. They made us leave the plane ONCE MORE and at this point everyone was angry and making a line to speak with the airline representatives at the gate.

Once I got to the counter (45 minutes later) they told me that there were no more flights to Columbus from Atlanta and I would have to leave the following day in the morning. They made me lose 1 day from work, refused to give me a partial refund or pay for a hotel since I live in Miami and had no way to go back and did not even let me complain to the supervisor.

WORST AIRLINE EVER!

I booked two Airtran tickets from their website, from Atlanta to San Francisco on Saturday April 4th 2009 and had the worst experience ever! First my booking was done March 4th 2009 that is one month prior to departure date. I arrived an hour before departure, checked in 2 bags and was told there were no available seats and that I needed to get a seat assigned at the gate. At first I thought it was some kind of confusion, I headed to the gate agent and asked fr my seating assignment, it took her like 15 minutes to find me 2 seats for me & my 4year old son and both seats were far apart and on row 30 last row next to the toilet. I still did not mind as long as I was able to get back home. However, I took my seat assignment and went to get food for my son, since the flight was a 5hour flight and no food was served there. It took me exactly 15min and I was back at 6:45pm 15 min prior to closing gate, as the flight was departing 7:05pm. As I stood in the line there was a guy was in front of me being served I waited my turn but the gate agent ignored me completely and took her papers and went in the gate and closed it behind her. I shouted after her hey what about us, she replied flight is full, there are no more seats! I stood there shocked waiting for some kind of explanation! A guy behind me, asked me where did she go? I told him what she said and he said but I too have a confirmed seat! So he decided to follow her he pushed the door open and asked me if I was coming in. I followed him towards the flight and there was our flight door open we waited for the agent to come out and tell us what was going on. But she came out shouting at us and telling us we had no right to be there and that we missed our seats and that she called out our names and we did not come forward, which I personally do not believe since I was a few yards away from the gate & did not hear my name or my sons name being called. When we demanded why were were being dismissed and not allowed to board we were threatened to call the police and be taken to jail... We went out and asked to speak to the manager, two other agents came and did a re-booking for us for next day flight (which was same time tomorrow). I was so furious and demanded an explanation to what happened to us. All they could say was that we were late. When I told them I was right in-front of the gate agent who was serving a customer in front of me at the gate, she denied she did not see us, how could you not see someone who asked you a question and you replied back to before you took off??? I felt the agents were a big liar, very impolite, rude and she also kept threatening us that we violated the rules by breaking in through the door and that we could go to jail for that!!! Now am also worried about what will happen to our luggage which has traveled in that flight to San Francisco without us. We are now ending up without no clothes or place to go for the next 24hours with a four year old!!! I will never ever ever fly Airtran again and not just that but am really disappointed at them for am a frequent flier and I used to think highly of them, until tonight! Tonight just proves how wrong I was about them and I would never recommend tthem any of my family or friends to fly with Airtran. My personal opinion of this situation is that I was treated unjustly and I think it's because am a Muslim wearing a scarf and I consider this act of discrimination against me as a Muslim.

My dad died 11/4/2008 Election Day. I tried to get a cheaper ticket to see my dad with my son and they told me they do not give discounts because of a death in the family, I told them I have been with Airtran for three years and if they would make an execption, they would not and told me I need to notify them ahead odf time, my response was I don't know when my parents are going to die. I hope someone shows her the same respect she showed me. I know my dad is in a better place.

On our flight in business class from Denver (11:26am MT) to Atlanta on July 3, 2008 I was in seat 3F. The headphone jack was broken not allowing me access to music. I did not mention it to the flight attendant as I knew nothing could be done at that time anyway. We were already in the air.

And it was my first time in First class! The rest of the service was super, but this does need fixed.