Airasia Malaysia

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Category: Travel

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Malaysia

Airasia Malaysia Reviews

Mrs Seow August 19, 2010

Still no refund more than 3 months

Dear Sir or Madam,
I have made a booking from Kuala Lumpur to Taiwan @ 9th May 2010.When I made a payment was a
appeared "ERROR".
On 10th May 2010, I received SMS from merchant Bank was informed that few transaction (Airasia) had charged.I was shocked and angry when saw the SMS .Immediately, I called the centre(600 99 8585) to requested for refund credit card.
Booking No :
-Citibank Credit Card
1.D8PNBF
2.W938AC
-CIMB Bank Credit Card
1.N925DH
2.V889CL
I had call centre 2 -3 times, asked about refund credit card states, customer service staff answered me still on the queue.
I had waiting refund more than 90 days, I still need to wait HOW LONG TO GET REFUND???
Have any support document to show my refund still on the queue ???
Pls reslove above matter & reply mail to me as soon as possible .

Thanks.

Tam

andrewtkh November 17, 2009

Flight was Suspended

In October 2009, I booked air-ticket to TianJin, China for my wife and myself. Unfortunately, i was told by my friend in early November that the flight was anounced cancelled, described in SinChew Daily...I failed to get anyone of them for inquiry/clarification after I had tried for so many times to call to AirAsia KL office.

I never received a single call or email from their office until this minute... WHAT a terrible so call Best-budget-Airline in the world!!! As a Malaysian, I really shame on the AirAsia!!!

Why they never take initiative to contact with customer for refund? I strong believe that they have a very poor management team and system. They surely fail in one day if keep going on with this type of attitude like Malaysia-Government-Style...