I lost my luggage during the day trip job at Langkawi on 02 Oct 2010, Flight AK5322, depart time at 10:20am, arrival time at 11:20am, travalling from LCCT to Langkawi...

My whole cosmetics set, brush set worth more than 2k, hair styling tools and products, all stuffs total value about 5K ++... i have nothing to do my client's bridal makeover when i arrived Langkawi, waste the air ticket, airport transport at Langkawi, LCCT parking fees...

I waiting and standing just in front of the luggage collecting area at Langkawi airport, very sure my luggage NOT there... which mean my luggage already send to a wrong flight... this was those Airasia officer told me...

I've check with Langkawi & LCCT Airasia counters... both also telling me the same story...and they said they need 8 days to find my luggage, after that still not found, they will only claim back RM48 per kg!!! this amount only can buy ONE EYE SHADOW BRUSH!!! Somemore they said "because it's too many flights, that's why we have no time to double check all luggage before loading" ... is this a correct way to answer me???

This incident have caused me to loose not only the cost of my working tools and products but also my ethical as well. For working more than 12 years as a make-up artist, this is the first time I have failed to uphold and deliver in my job requirements. This has seriously affected my emotions and beliefs as well as my future job prospects.

However, until now I have not yet to receive neither my luggage nor a feedback from Airasia. I got job in few more days, i really need my stuffs... May i know what is the next action of Airasia will do?????? How Airasia resolving this unpleasant and horrific situation? I can be contact at [email protected], www.cuere.blog.com

Thanks and regards,

Cheah

Hello,

We travelled from Bali to Singapore and notified you 48 hours in advance of our special needs.

On arrival at Bali from our house in Ubud I was confined to my wheelchair. When we got to the waiting room the aeroplane was not connected to the waiting room by a movable connector (jet bridge??) which extends from the airport terminal gate to the airplane.

We got to the tarmac OK via use of a lift in the waiting room in my wheelchair. I then had to be carried up the stairs and put into my seat.

Why do you advertise that you can help people like me have easy access to your planes, no small wheelchairs are available and the plane was not even connected to the waiting room. I was very disgusted.

On arrival to Singapore the plane was connected but still no slim wheelchair was made available for getting off the plane.

One the way back was the same at singapore and much worse in bali as you landed at the domestic terminal and they had to carry my wheelchair on and off the bus to the international terminal arrivals.

It made me feel very worried that I would be dropped, the guys that did carry me were complaining this was not in their job description.

So why did I choose air asia??

I broke both my legs in bali, where they got my surgery terribly wrong, so I have been travelling to singapore to get myself repaired. It has been very expensive and because I need someone to dress me this time we did not have enough money to use singapore airlines again. You advertise that you can deal with disabled people this is clearly not true.

I am due to go back to singapore at the end of september and am still low on funds, I could afford to use air asia but I now know that I am not welcome on your flights.

From

Jon Griffin

AirAsia booking engine is a trap. I've made a booking for 9 people fly on 14 Aug fly from KK back to HK. After credit card payment, a message popped-up my booking is unsuccessful although I could choose the seats. Maybe purchase by somebody. Also I didn't get a confirmation reference on computer screen. AirAsia misleading me my booking is not success. Alternative, I made a booking for another date 13 Aug. I got a confirmation ref on screen immediately after credit card payment. My credit card has been billed twice!!

I've talked to them and email to them few times asked for refund one of my booking. They refuse to refund to me but offer a credit shell...If AirAsia booking engine has no problem, how come I don't received a confirmation reference on screen for my first booking but the second booking does? No one will book a group of people fly on 14 Aug and same group of people fly one day early from same place to a place.

Also I have checked with my bank which transaction comes first and they said the 13 Aug has debit my card first and 14 Aug comes second. Obviously, their system has something wrong at that time!!

I found my case is not the only case. Some people also had same problem. As online booking is a major business of AirAsia. Their booking engine is so tricky. I wonder how many people had been to this trap over years?

Skybus ticket is booked together with online air ticket purchase. Lack of details about skybus upon booking.
Pickup point at LCCT is not clearly shown, and different from the actual signage and map in the website.
1 hour after check out, still no sign of bus. No working personnel at the station to assist.
Bus bays does not say operator name / destination. Utter disappointment.

AirAsia (AA) has poor customer services to handle their refund. I am having poor experience with AirAsia right now. I booked a flight on AA. A few days after i made the booking, AA cancelled the round-trip flights. When i contact AA about the refund of the payment i made, they weren't helpful and said it will take 60-90 days for queue up to process. When they charged my card for payment, it was immediate, now when they are making a refund back to me, they said it needed to queue up for a 60-90 day waiting period to finish the refund transaction. This is ridculous, with a very lame and irresponsible excuse. With all these technologies nowadays, this kind of transactions can be done in seconds. Secondly, how many refunds they have to do that will take 60-90 day queue-up period???

I am starting to think AA is delibrate in scheduling flights and cancelling them so that they can keep the payments for 60-90 days or even longer in the case of the original complaint in this thread. With this, they can cheat money out of their would-be passengers, and the money adds up in AA bank with all these people waiting for the refund. No wonder it will take 60-90 days to process or finish the refund.

How can we place a formal complaint to any relavant government agencies in Malaysia in overseesing the airline industries and their integrity?