Yesterday was one of my worse Nightmare flight!

I was supposed to meet my fiancee at Malaysia.
So i took AirAsia flight (2 flights transit)

The 1st flight is supposed to depart at 12.20pm and reach at 3.30pm
(From Jakarta to Kuala Lumpur)

The 2nd flight is supposed to depart at 6.30pm and reach at 8.30pm
(From Kuala Lumpur to Sibu)
(I'm supposed to meet my fiancee and her family here and we can then fly to Sibu together)

So anyways, I have one luggage which I check in and 2 other luggage which I carry.
The 1st flight was delayed for 2.30 hrs! Making the flight leaving at 2.50pm and we reach Kuala Lumpur by 5.50pm And according to the travel documents I printed, the counter closed 45 minutes before the flight took off!

That's like what? 40 minutes before I can check in?
There's definitely NOT ENOUGH TIME!
By the time I got my luggage and ready to check in everything, it's already 6.30pm!
So I complained to the AirAsia manager and say that it's their fault that the 1st flight was delayed and that 'NORMALLY', they would at least put you on the next flight or something.

But you know what their reply was?
They say 'We have advice you that if you are transitting, you should arrive 3 or more hours before the next flight! If the flight is delayed less then 3 hours, we are not responsible and will not do anything as it is our policy that states so!'

You tell me! How can you NOT be angry!
(I wasn't the only one effected by the way, there was like a whole RIOT there)

But COINCIDENTALLY, my fiancee (who is already on-board) told me that her flight is ALSO delayed! The flight hasn't took off yet! So i told them, look! Why not just shove me in as well? Like, the flight hasn't taken off yet! Then they said OK, they can do that but then I have 1 package to be checked in and they say that I would have to leave my package here if I want to take this flight!

WTF!!!
So I argued again with them! (I mean heck, what's so difficult by just putting in an extra slot there when they plane is already delayed to begin with?) So after like 30 mins of heated argument, a government official (who happened to take the same flight) helped me with everything and they said ok! (My fiancee's family knows him so they asked for his help, very nice guy)

But they still wouldn't let me check in the baggage.
So finally when the pilot says that he doesn't want to wait, they have no choice but to rush me into the plane. As for my baggage, well they just slot it into the cargo! The flight then leaves by 7.30pm and reach the destination around 9.30pm... and I didn't receive my checked-in baggage at all!

They bloody lost it!
So I reported to the AirAsia in Sibu and they told me that they cant trace it because there is no record of me ever checking in anything!
Why? Because it was an UNOFFICIAL check in and that there was no record of them ever putting the package in!
So I told them that I purchased insurance from AirAsia along with it and if I can claim it?

They say that I would have to call the insurance company myself as it is from 3rd party.
Heck it is UNDER THEM! What 3rd party shit! YOU CALL! But again, heated argument which ends with no one winning! Sigh!
All of these could've been avoided if the manager in charge would've just allowed me to check in the package and let me in!
That way;
1st - it would save a lot of time
2nd - I would've still receive my package

Or, at least just put me on the next flight!
But they never did that! All they do is argue and they don't even want to take responsibility AT ALL!
Lastly I would like to say that,
I think the reason why people don't complain is because it's cheap!
But seriously, I don't think it's right the way they treat people!
I haven't really read the terms and condition yet but I've gotta see this message about 'If your flight is delayed less then 3 hours, they will not be responsible' (It's like they deliberately make this rule just so that they don't have to be responsible for anything and people still buy them because compared to other airlines, it's cheap)
... also even if that's the case, I deliberately choose the initial flight to arrive 3 hours earlier so that I will have enough time! Next time, they might as well say that they can't do anything because the plane is delayed by 2.59.59.59 hours!

This is the worse service that I have EVER encountered.
In fact if possible, I wish that either Airasia changed the way they manage or people should start suing them for cheating their money!

To Whom It May Concern,

I am writing to inform you of my concern and displeasure on my 2 most recent flights with Air Asia.

The flight detals are:
1) AK55 on 19th August
2) AK46 on 25th August

On 19th August, the plane was about to land in LCCT and it just a few metres above the runway when suddenly the plane pick up speed and took off again. It has caused great anxiety to the passengers and only later the captain said they had to take off again and wait for another 10 minutes as they did not get clearance from the airport to land yet. I believe this should not have happened at all. If the plane was not given clearance in the first place, it should not even attempt landing on the runway and call off the landing out of the sudden. No word of apology was issued. Needless to explain further, the safety of all the passengers in the plane has been compromised.

On 25th August, the plane took off from LCCT and after 20 minutes of air travel, it turned back and landed back in LCCT. Again, this has caused great anxiety to the passengers and it was delayed by an hour before it finally took off. There is no explanation until when it has taken off again, the pilot says there is some technical issues so the plane has to come back to LCCT. As I was seated infront, I can only observe a new crew member coming on board and suspected that the plane has intially left with 3 crew members instead of 4. Again, this should not have happened if procedures were followed closely. I would only assume that safety of the passengers has been compromised here, otherwise it would not return flight to pick up an additional crew member.

Being a passenger, I wish to ask for an explanation on the above incidents and if Airasia will undertake to compensate the passengers for the above incidents where safety has been clearly compromised and it is causing unnecessary over-anxiety of the passengers without any explanation offered by the pilots.

Last but not least, my baggage damage claim has submitted but not been processed, and i have emailed a Mr Yusrie at [email protected] after 2 months from the date of its first report on March 26, 2008 but there is no reply. Please let me know the status and if Airasia is looking in ways to improve the safety of our baggages since this is the 3rd time that my different baggages have been pried open from the side.

I await your reply before making any further decision. Thank you

Yours sincerely,

Wong