AirCel
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Category: Services
Contact Information
India
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AirCel Reviews
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papai123
April 28, 2010
Wrong Deduction of Balance
Dear Sir/Madam,
I'm Tanumoy Chanda from shyamnagar. 9804871584 this is my mobile no. last wednesday on 21/04/2010 I've 37 rupees balance in my a/c but in that day the total balance was deducted. I had asked the customer peoples so many time but they didn't told me the exact reason. And the same thing has been happened yesterday on 27/04/2010. Now this time I've 54 rupees balance & the hole balance was deducted once again.
Please do the needful.
Thanks & Regards
Tanumoy Chanda.
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V.sharma
April 19, 2010
use of vulgar language with the customer
dear aircel,
i just want to say that instead of poor service aircel has hired many executives whi so ever make fake calls and irritate the customer or uses the slang or rude language . I had received a call from number who spoke very rudely and he donot even have the manners how to speak to executive and when i asked him to forward call to supervisior he then uses bad words abt my family and said call at 2:30 am in the night, as aur supervisior will be here with us. THe number is 09858289098. Actually he made a fake calls during night time and told us that he is from aircel office and many other things. SO sir its a request please take an action against that person and please consider this application. IF aircel really wants to listen to the customer problems then they have to take action against the number mentioned above. If u consider my application then i will be highly thankful to u and may be possible that i will not forget your this kind of action. thanks sir and plz take action aginst the above mentioned number.
VARUN SHARMA
[email protected] |
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calvin fradian
April 15, 2010
network problem
Dear sir,
my name is calvin and i am staying in shangumugham, here we are not getting signals inside the house, but outside we are getting 3 signals and i am using aircel pocket internet, but due to the network problem i am not able to use pocket internet, and i am requesting you to provide new signal boosters in the followng address
calvin fradian,
rose hut, shanghumugham,
land mark - near archana hospital
beach p.o, tvm - 695007.
mobile = 9809999654, 9809069173.
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Prabhu Sivaprakash
April 9, 2010
Call Charges
I purchased prepaid connection with Aircel recently for my mother and the number is 9578595963. Actually i was using Airtel connection since 2004, i did not face any problem on this. But Aircel announced a scheme i.e. if i put Rs.49/- rate cutter, the call charges to Oman is Rs.6.25 per minute. Based on this i purchased your prepaid card, i opted for Rs.49/- rate cutter and i am using now. But the deduction of call charges is very high and the amount calculated is very abnormal. I made complaint twice with Aircel customer care officer and i got the SMS on 31.03.2010 stating that the problem has been resolved but i am facing the same problem again and again. I lost the rate cutter benefit in this month and i lost lot of money due to this. I am working in Muscat and my mother use to recharge minimum Rs.1500/- per month. Due to the above offer only i come to Aircel from Airtel. Even I recharged Rs.200 + Rs.120 + Rs.50 + Rs.50 = Rs.420/- within 10 days.
I requested Aircel and sent a mail to look into this and rectify the same immediately and credit the extra amount. But date I did not get any reply from Aircel official.
Regards,
Prabhu Sivaprakash
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kent antony
March 26, 2010
incorrect billing
im in chennai and having a ongoing worse experience with aircel cellular. I received my january month bill, 2010 to my shock there was no discount applied in the bill which am eligible of. I have CUG connection and when i called aircel customer care, they agreed that its their mistake due to some updation in the software they use. They told like the bill will be reverted and the amount charged will be waived in my next month bill. Also told like i will get a call from their helpdesk as soon as they fix my issue. But never received any callback. To my shock and disappointment, i received the next month bill a normal one without any waiving as informed to me. The customer care of aircel really sucks big time and their agents are only giving false promises. I have even spoke to two of their supervisors and they have not resolved my issue so far. so customers beware of this cheating and sucking customer service from aircel.
Always do check your detailed billing from aircel if you are a postpaid aircel customer. Coz they indulge in false billing and never reprimand for what they do.
very bad
very poor customer service from aircel chennai.
regards
Arun
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Vivek Banerjee
March 8, 2010
Poor Customer Assistance
The aircel ccare is a nonsense ccare ofc.I have 3 connections.I have bought a sim.That ws showing me "sim registration failed" after inserting in my mob.I cnt use the sim.I called ccare "121" for assistance. There ws a cce named "Manoj Kumar Adok".He told me to visit the aircel store to get help.Now u say guys, for 60/- sim I'll hv to take so much trouble???Whats ur opinion???
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sudheer11
March 8, 2010
disconnnection of postpaid
I have taken the postpaid connection and a month before only i have called to disconnect the postpaid connection of aircel.
upto now they haven't taken taken any action.Aircel signal is worst and it has no signal.
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Anil Kumar Thakur
March 6, 2010
BALLANCE DEDUCTION
my name Anil, I have an aircel number.i was using aircel pocket Internet on my laptop through bluetooth.I have balance 141 Rs, i am surfing Internet in night and in morning i look the balance 0 Rs than i call to customer care, but any person is not ready to told about my balance.i have complaint number 1-1716560042 & mob no.9716518515
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Barney Stinson
March 6, 2010
Poor/Humilating/Good4Nothing Service
I wanted to get a new aircel connection. After all the awesome ads and all that. But when i went to their centre in Borivali, I was given the most screwd up service. After I paid them the money, they just didnt care about my problem.
There is one person named DEEPA in the Borivali centre who pissed me off.
I had problems with my network and I had to be behind them 24/7 to solve.
Whenever I used to call, they have never picked up my calls.
If I go to their centre, they will be like "We will look into your problem and we will let u know" but
they never called me or got back to me.
I had to be behind them for the whole time and
Its been more than 2 months and still my problem is not solved.
In short, AIRCEL SUCKSSSSSS...
NEVER GO FOR AIRCEL CONNECTION AND
NEVER EVER GO TO AIRCEL - BORIVALI
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praveen shankar
March 3, 2010
Not able to send sms
Last one month i am not able to send outing going sms . i had registered complaint 3 times. even today they had not rectified. Customer care executives most of the time they don't pick up the call to attend the complaint. Air cel services are really poor...
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