I bought the frequent flier coupons from Airdeccan which has validity of 1 year (14 coupons in 48000). From last 6 months they had their site (FF section) was under maintenance. I was not able to book the tickets under this program. When I talked to their employees they said I can book it through credit card and later I can ask for the refund. Believing them I did the same. Initially I was told I will get the refund (before booking) in 7 days but after they said it will take 40 days. Now its more than 45 days I have not received the refund. Moreover their refund helpdesk is always busy. Because of this I had to pay the CC bank from my own pocket and more over when these guys (Airdeccan) will refund (Not sure if they will) they will revert in credit card and again that money will be less useful become I have to spend that money anyway. I had to call lot many times to Bangalore and had to wait for 40-60 mins for 1 call.

i had lost my baggage on airdeccan and from last six months there has been no response from them. I think they should change the airline name to AIRDACOIT...

Name :Haresh Soni
Date of travel : 14-11-06
Orgin : BLR
Tag no. 907947
Bag details : Long beige / brown camel leather bag
Weight 8 kg's

There official policy is as follows:

Air Deccan usually ensures that the baggage is traced in 2 days and handed over to the passenger. In the event of loss or damage to the baggage, Air Deccan will compensate the passenger at Rs 450/- per kilo, provided, loss of baggage has been reported to the airline, prior to leaving the airport on the day of the loss and if not traced within 7 days. Air Deccan is not liable for any damage or loss of hand baggage.

Re: AirDeccan

I traveled by flight No. DN786 from Leh to Delhi on 24.5.2007. At the airport after frisking at three points, the last checking point I was asked to deposit cannon camera cell with the assurance that the same will be deposited at Delhi airport after landing. A receipt to this was issued (Receipt No.1453 dated 24.5.2007. on landing at the Delhi airport when I contacted the airdeccan counter, after landing at Delhi the concerned officer kept me waiting for about half hour and there after expressed that the airlines is not responsible for such misplacement of articles. On explaining the reasons, the concerned officer misbehaved very rudely and even refused to acknowledge the issued receipt. The other two employees one claimed to be Mr.Mahesh and another lady employee remained as mute spectators to the incidence and only said that they were newly employed and do not kn ow the procedures. I would like that immediate action should be taken against the officer who was on a wireless set and did not disclose his identity. Also please intimate the action taken so far in relocating the battery collected at the leh airport. I am a very frequently traveler of your airlines and such incidence may have a very shocking impact on the passengers. I telephoned to your AIRLINES CALL CENTRE WHO GAVE ANOTHER TELEPHONE NUMBER OF BANGAL, OR I.E. 080 41148190 AND THE SAME WAS NOT AVAILABLE. I PRESUME YOU WILL MAKE EFFORTS AND THE ARTICLE DELIVERED TO ME 011 29252646 9818484993

I tried to do the online booking but because of some problem in network no PNR was not generated which was confirmed by local airport office but next time when i called to customer care and it took 1 hr to get the response and the response was that the PNR was generated and said that local office might have some problem in software,This is not all i was assured that the refunds will come within 40 days now it's sixty days and nothing has happened only thing i got is false commitments every time and now it's more shocking and painful because the customer care is saying that the passenger boarded on that day this forgery because the passenger went by jet airways immediately after the confirmation from air deccan's airport office that there is no reservation on this name.

This just to share one more case of cheating by airdeccan, will advice not to travel by this airline again.

Worst call centre. Stupid web page. Cancelled pune sector completely. Lot of refunds pending for the above cancellation of sector? In last 6 months it spoiled all its image. High time gopi should wake up b4 v go.. go.. I've 11 cases num still pending. Its waste of time in writing also coz nothing will be done

Take care b4 u book again