Be aware!!! Do not buy tickets from Airfare.com!!! Their customer service is basically non-existent, you will spend hours and will not be able to do anything about the tickets that you bought. After hours of waiting, they will tell you that you cannot do absolutely anything with those cheap tickets and you're stuck. They book you on non-connecting flights (where you need to get your luggage out at every stop-over) with not enough time to reconnect, they book flights (on the same ticket) withough telling you that one of the flights is ariving on one and leaving from a different airport, etc. Finally, they simply charge you twice for the same ticket and you cannot do anything because these are their terms. Credit companies will not be able to help you with it, so DO NOT USE THIS COMPANY - YOU WILL SAVE YOURSELF A LOT OF ANGST AND AGGREVATION.

SCAM!!! AIRFARE.COM AKA WHOLESALE TRAVEL CENTRE, INC. DO NOT TRUST THEM!!! Dear friends, if you work hard for your money, don't let this crooks take it from you!!! They offer cheap CANCELED or none valid tickets for over 70% off. If you read their POLICIES and REGULATIONS, you realize that they know exactly where you going to end up. "Once purchased, these tickets are NON-REFUNDABLE / NON-RE-ROUTABLE. Under absolutely no circumstances will the airline refund these highly discounted airline tickets. The ticket(s) you are purchasing are completely NON-CHANGEABLE after the first travel date has passed. Ticket Upgrades /or frequent traveling mileages are purely at the discretion of the airline. Please check directly with the airline."... ...BECAUSE THEY KNOW IN ADVANCE THAT THE TICKETS WILL BE CANCELLED BEFOR THE FLIGHT. ... and look at their cancellation fees ($250 - $350)/TICKET, regardless if you cancelled it or they did..., and last but not leased they are prepared for lawsuits cause they include..."It is agreed by and between the Purchaser and Wholesale Travel Center, Inc. that all disputes and matters whatsoever arising under, in connection with or incident to this Contract shall be litigated, if at all, before the Circuit Court for Fairfax County in the Commonwealth of Virginia, or as to those lawsuits to which the Circuit Court for Fairfax County in the Commonwealth of Virginia lacks subject matter jurisdiction, then before the United States District Court for the Eastern District of Virginia, U.S.A. to the exclusion of the Courts of any other county, state or country" NO BETTER BUSINESS BUTEAU MEMBERSHIP AND THEY DO NOT RESPOND TO BBB COMPLAINTS. BEAWARE AND STAY AWAY!!!

Damage Resulting
I wish someone had told me this before, cause I learned it the hard way!!! LOST A LOT OF MONEY...for now...

I purchased tickets to Zurich on Airfare.com in January. A month later I got an email telling me they canceled my tickets because they didn't receive some "paperwork." When I called to find out what was going on I was told that If I wanted to get my tickets back, the price went up $500 each and I had to pay $350 per ticket to rebook them for changing the tickets because I canceled them. I said I didn't cancel them. YOU DID. On top of that, they were actually selling the tickets for $40 less on their website than I had paid a month ago! Long story short, a 3 way call with my bank and they were told they could not charge my card to re-purchase new tickets under this bait and switch BS.

Well...they weren't happy. So they just made up charges and posted them daily. some dropped off because they were "holds" on my debit card. Some were refunded...but it all served to make a mess out of both my account and Swiss Air's system.

We thought it had all been settled. I closed the card as instructed by my bank. Little did I know the sneaky SOB's had pre-authrorized a ton of credits before I closed the card. So while on our trip, they charged an ATM charge for $1760 to our closed account- which Visa allowed as a forced charge because it was preauthorized. I contested. Obviously we didn't purchase tickets to Zurich 3 days after we got there when we already had 2 tickets on our account paid for to Swiss Air, right? Yeah. So any 5 year old could figure that out.

But apparently all you need to do is tell the Fraud department that I was on a flight on that day and that's good enough for them. So MY fraud department can't figure out that there can't possibly be 3 couples with our name on the same flight to Zurich? Even though they have like 2 months of dialog showing the one pair of Swiss Air tickets are valid...and the now 4 extra tickets on the same flight for the same people by a company we had to close our account down are BS.

And all Airfare.com had to do was tell my bank I was ON the flight? WTF is that? So folks- either we have a really big problem in our skies because 2 other couples with our identity flew with us that day and it never hit airport security's radar... or one of the most powerful banking institutions in the US has a bunch of idiots working in the fraud department who don't have any idea what to look for when "investigating" a fraud complaint.

To top it off- I can't close my account until I bring my account in the positive. But they keep letting Airfare.com charge to my account--and my bank charges me $42 a day in overdraft fees for the pleasure of allowing them to continue to screw with me even though they know I couldn't possibly have purchased tickets to Zurich in NY from some mystery ATM machine 3 days after I arrived in Zurich...

"because lady...you admitted you flew to Zurich on May 9th. They have proof you were on that flight."

OMG! Is this bank getting special funding for hiring "special" people? Someone needs to explain to her that "LOST" was a TV show and it's really not possible to time travel on flights you already flew on to cities I've never been to and refly over and over. And why would I want to, Miss Brainy? Because the 9 hour flight, food in plastic trays and re-runs of movies I didn't like the first time were so much fun? Or I just like paying 3 times for one pair of tickets?

Listen, if I could time travel and teleport myself to cities around the globe I'll tell you one thing...I'd travel back to January 25th and never go to Airfare.com's website. And I'd just travel without airlines and bypass all this crap. Oh...and I'd never open a Chase bank account either.

DO NOT DO BUSINESS WITH AIRFARE.COM THEY WILL STEAL YOUR MONEY!!!

On 2/19/2010, I began searching for airline tickets for my boyfriend, my sister, and I for a vacation we are planning to Europe this summer. I went to Kayak.com and found decent tickets through one of their sponsored sites, Airfare.com. It seemed fairly routine until I had to put in my bank's 1-800 number, but as I had never done business with Airfare.com before, I did not think much of it. What did strike me as odd, however, was that as soon as I put in my information into the system, I received a phone call from an Airfare.com representative who told me I need to fill out and fax back an authorization form that would give them permission to charge my card and complete my transaction . They also informed me that I needed to fax them a copy of my driver's license and credit card. This seemed extremely strange, but when I questioned this, they told me that I should black out all my information on the cards, and that they just need to see that the name on the credit card matches the name on my ID. They said this is all for my own security, and that they are just trying to verify that I am who I say I am, and that the extra precaution was being taken because we were trying to purchase one way tickets and that we have different last names. I still did not feel right about the whole thing, but since I have never purchased international airline tickets before, I thought maybe things were different than when buying domestic tickets. Then, I saw on the authorization form (please see the attached form), the word “signed” is spelled incorrectly as “singed” near the bottom of the page. This was a major red flag for me, as spelling errors are extremely unprofessional. I then noticed the form says “I hereby authorize WTC to charge my (credit card name)”--I thought the tickets were from Airfare.com, and did not know who WTC (Wholesale Travel Center) was, so I did an internet search on the company.

The results I got were frightening. Page after page, complaint after complaint, from tons of people who have been swindled by this company. Apparently, they take your money, make a reservation for you, either never put the reservation through so you are never ticketed, or cancel your reservation days before you leave so that you are stranded at the airport. You get to the airport, find out you have no tickets, and then find that if you are able to get through to someone at Airfare.com, you either get hung up on, transferred, or left on hold forever. If you actually get to speak to a representative, that person speaks terrible broken English and will only tell you that there are no refunds.

So, the first thing I did was check my bank account. I found that the despite the fact that I did not sign and fax the authorization form, the authorization had been put through and was showing up as a pending authorization from Continental Airlines. I immediately called Airfare.com and told them that they absolutely do not have authorization to charge my card, that I would not be sending in the authorization form, and that they need to cancel my reservation right away. I was told that it was too late, and there was nothing that could be done. All tickets are non-refundable and that is just how their policy is. I told the representative repeatedly that I did not sign the authorization form, and they do not have permission to charge my card. The man had terrible English, I could barely understand him, and no matter what I said to him, all I could get out of him was that it was too late, and their policy does not allow refunds. The representative was then trying to hang up on me and give me an extension to a supervisor I could reach the next day, and at this point, my boyfriend got on the phone and tried to reason with him. He repeatedly told the representative that we are not signing the authorization form, and they do not have permission to charge my card.

The next morning, I called to speak with a US Bank representative to see what could be done on my end. After I told my story to the first representative, she immediately put me through to the fraud department. When I first started to tell my story to the fraud specialist, she stopped me and said, “Did you do business with them?” I told her that yes, I intended to and I did give them my card number. She then said that my case would be a dispute, not fraud. I asked her to please listen to the details of what had happened, and upon hearing the whole story, she said, “Oh no, that is fraud!” and immediately began the fraud process for me. However, I just received a letter from my bank—they are denying my fraud claim, and I am now out $1400.I REPEAT, DO NOT DO BUSINESS WITH AIRFARE.COM THEY WILL STEAL YOUR MONEY!!!

i had a similar experience. why do they want me to send my personal documents, no other travel agent i know of needs this. what makes them so special? is it that thay are really Identity thieves? it's very suspect. the customer service is the rudest and worst i have ever encountered. give airfare.com a wide birth. they are unprofessional boardering on criminal.