Ticket refund
Subject: AIR INDIA ticket refund not received even after a month of cancellation date.

I had purchased a air ticket AI-342 for 8th May 2011. For the very known reason that the Air India was having a pilot strike during those days, I was forced to cancel the ticket & book some other airlines.
I did by AirIndia ticket cancellation on 6th May 2011 on phone & the customer care asked me to drop a mail to "[email protected]" which will process your refund.

But not a single reply from the Air India official has ever received even after constantly mailing them for the refund status.


Please see below the mails asking for refund status from me as well as from my brother Sachin Mistry;


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---------- Forwarded message ----------
From: Sachin Mistry <>
Date: Thu, May 12, 2011 at 9:44 PM
Subject: RE: Air India e-commerce - Fulfilment AIBE595055 H1XS9 - refund
To: "[email protected]" <[email protected]>
Cc: Ajay Mistry <[email protected]>


Dear Webticketing dept,

Please can you update on the refund status for the subject ticket cancelled last week.

thanks and regards,
Sachin (on behalf of Ajay Mistry)
Mob. 9920039486


From: Ajay Mistry [mailto:[email protected]]
Sent: Friday, May 06, 2011 8:59 PM
To: [email protected]
Cc: Sachin Mistry; Ajay Mistry
Subject: Re: Air India e-commerce - Fulfilment AIBE595055 H1XS9

Hello Air India officials,

I had booked a e-ticket with PNR number: H1XS9 & Ticket Number: 098-2100771938.
I have already cancelled the ticket through phone.
I request you to quickly process my refund as discused {minus RFA(300) & 5% of Basic fare}

Please do the needful & also let me know the mode of transaction.
I would prefer it to be transferred directly it to my ICICI account.

Thanks
Ajay Mistry
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If this is the case of the customer service Air India provide I WILL NEVER RECOMMEND ANYBODY TO CHOSE AIRINDIA, NEITHER WILL I GO FOR AIRINDIA IN MY LIFE.

I am forced to put a written complaint for Air India as i feel looking at this complaint Air India will feel embarrassed at least & proceed for the refund ASAP.

Please let me know if you need any more information on this:

Ajay Mistry.
email: [email protected]

I TRAVELLED FROM JODHPUR TO CHENNAI VIA DELHI BY AI 472 AND AI 801. WHEN I CHECKED MY BAG AFTER RETURNING TO HOME, THERE IS NO LOCK AND CAMERA (LUMIX COMPANY ) WENT MISSING. AND WHEN I CALLED AIR INDIA, THEY SAID U SHOULD HAVE INFORMED AT THE AIRPORT ITSELF. HOW CAN ONE CHECK LUGGAGE IN THE AIRPORT ITSELF.
chandrasekhar
chennai

Hi,

I recently had an opportunity to travel by the forbidden Airindia flight AI 127, flying from mumbai to chicago. The experience ihad made me couch on the seat, fasten by seat belt and promised to myself never to fly again by Airindia.

Speaking of which, let me start with boarding. Myself and my two year old son was travelling for the first time in the international flight and first timers to United States of America. I asked a crew member weather he can help me place my hand baggage in the overboard locker, and the response sweeped my feet. He turned on my face and yelled "if you cannot keep the baggages yourself!!! how do you think i will be able to do so?. Please somebody correct me if iam wrong, I was under the assumption that a steward will assist the passenger and make her journey very comfortable. Far from being comfartable, Its highly frustrating to find crew member with such a ruthless behaviour.

On board, my son was hungry and so I decided to get him some hot milk. Bless the steward, he added hot water to the cold milk. He was using his sixth sence to its fullest capablity to serve me the hot milk.

To all the steward and stewardess of Airindia please rest assured we pay for our tickets before we board the plane filled with your amusing behaviour. Sorry proffesionals we did not buy tickets for circus show. It would be the greatest blessing if i could get some proffesional experience on my return trip to my home.

I was flying with Air India from LHR to New delhi on 31st Dec 2008.Suppose to be in New Delhi at 11.15 next day which is 1st Jan 2009.But, Instead of taking us to new delhi, they said bcs there is not enough fuel in the plane and bcs of weather conditions are n't good, we have to wait for another approx 2 hrs, so we are taking this flight to Mumbai and then We will arrange flight for you to come back to Delhi.
We get Mumbai, There was no one from air India to give us any information.We all were sitting there like a stupid and waiting, having no idea what is going on.Then they said we will leave at 1600, We reached mumbai at 1300.There was no proper food arrangement.The food they gave us was so bad that you can't eat that.It wsa not upto the standards.All of our families were waiting there in New Delhi and None of our relatives been informed from Air India that the flight is gone to Mumbai.We have to wait there till 2000 hrs.There was no one in flight to give us any refreshments.Air hostess were standing in the kichen and who ever wants tea or coffee, they have to help themselves.So, we waited in mumbai from 1300 till 2000...Reached in New Delhi at nearly 2400.There wsa no one to apologise and to give us information what time we will leave, All of have plans for new year and even our families who were waiting there from 1100 in the morning till 2400 and ruined all our plans for New year
The Reason behind this complaint is to give feedback to AirIndia that they are losing there reputaion and also customers..and also compensation for all this harrasment and poor customer service