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patricia briand
May 19, 2011
CHANGE FOR LATER DATE
Purchased airline ticket, with WestJet through Voyages Sears, from Montreal to Calgary, return, tried to change for later date, with West Jet, they told me they coulden, t because sears had a block on it, tried contacting Sears, office closed, also tried to go through another travel agenct, sears refused to cooperate, message was left to call me personally, but that failed also, , never received a return call from agent at Sears, that, s when I went directly to westjet.still no satisfaction, I really don, t think this is fair, either by Sears Voyage, or West jet, , sears policy 100% nonrefundable, , meanwhile, I had to buy another ticket, I think that West Jet should do something about this policy, especially when the agents at Sears voyages, did not do their job, , hopefully this won, t happen again, ,
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eflandez
November 9, 2009
Refund for Canceled Flight
My name is Erwin Flandez. On Sept 4 2009, I had booked a flight for two to Philippine with my mother. I had issued a check #179 with the amount of $2118.00 to Mr. Rodell to reserve plane tickets for Oct 5, 2009. He issued me an invoice# 3796 with confirmation of my payment in full as well as the time and date of departure and returns flights. On Sept 18th, I had contacted Mr. Rodell to cancel my plane ticket because my brother got sick and diagnosed with stomach cancer by Kaiser doctor. I told Mr. Rodell about this situation, and I asked him if I could get refund. He told me that there will be a penalty for canceling plane ticket, and I agreed about the penalty. He told me that the airline refund may take awhile, and he did not mentioned how long. Month went by and Mr. Rodell has ignored my call at (408) 946-1880 or (408) 946-1942. On November 3rd I decided to stop by to his Travel agency to find out from him about the status of my refund. But on the way to his travel agency, I received call from Mr. Rodell. He mentioned that the refund could be processed if I give him my bank account, so they can electronic deposit directly. He mentioned about the deposit might happened from November 3rd to November 6th. So I agreed to provide the information he needed. Days went by no electronic deposit. So I tried to contact Mr. Rodell but he wasn't there. I left a message to one of his worker on November 6 1145 hrs to expedite the process of my refund by end of business. That afternoon around 1400 hrs (Nov 6), I saw a transaction amount of $909.00. I immediately contacted Mr. Rodell and informed him about the transaction. He mentioned to me that the amount I had received is for the first ticket they had processed with $150.00 penalty. He stated that I should be getting another transaction by the end of business or Saturday Nov 7th for the second ticket. So far I have not received the rest of my refund. The point to this complaint is I have paid both plane tickets in full but this agency is trying to refund me by installment. I had conducted business in good faith, and Mr. Rodell and his travel agency (CST 2066890-40) had conducted shady business. If you need more information regarding to this complaint, please contact me at (408) 476-7057.
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