Airnex

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Category: Services

Contact Information
Georgia, United States

airnex.com

Airnex Reviews

detectiveyobub January 14, 2011
VERY GOOD SERVICE!!
This is the best company that you need to have for INTERNATIONAL DIALING! They have the best CUSTOMER SERVICE TEAM. So WARM and so EFFICIENT!! Have a go with AIRNEX GUYS!!...
sgaoo April 27, 2010
fraud
I am done with this. So just recently, Airnex called my mothers cell phone number requesting us to pay around 60 dollars. Right now our whole family is using Verizon so we asked them what company they were. I asked them TEN times until they finally told me what company they were. They said we called New York and we were charged for that.
Okay so around half a year ago, my mother was in Boston and a lady talked to her telling her about this really cheap phone plan. My mother asked what company they are from and they said verizon. They gave her a phone number to call to confirm whether they are goign to join or not. The thing is that my mother never called them. Next thing you know, SPAMS of mail arrive at our house telling us to pay.

1. they lied to us saying they were verizon
2. we never even joined their company and they expect us to pay
3. we never called new york because there IS NO ONE to call in new york.
4. 60 dollars for one phone call in new york? doesnt that sound a bit fishy?
5. wouldnt tell us their company name until the tenth try i asked (suspcious)
6. how did they even find our address? my mother said that they looked us up in the phonebook and found it. What i find REALLY weird is how they didn't call our home phone. Other official companies like verizon, tmobile etc, they call our home phone first and then our cell phone. Airnex has NEVER ever called our home phone only my mothers cell phone which is what my mom gave them.

so what i am basically asking is: how to get them off my back, and how to get this fraud company to stop asking us to pay for something we did not do at all.
Reza53 April 16, 2010
Fraud bill
After more than a year of using the service, I checked one of my invoices and I noticed that the bill is fraud and the total is increased by about $15. I checked the invoice of the previous months that was available online and I saw the same fraud there. I contacted them, initially they said that this is one time error and they will deduct the amount from my last bill. After I said that at least my last three invoices are fraud they accepted to look into my account. I agreed to make a partial payment of $140 on my $280 account to show my will to cooperate with them. Then they send me an email and said that there is a total of $53 error in my account because of the error in their system. However, they did not correct in on my online account and charged me every month with additional late fee and for calls that I have never made and my total account. I called them and asked for a clear invoice and an apology letter. Rather than sending me a corrected invoice they called me several time asking me to pay the whole account. After many calls and after I explained that I do not have a correct invoice, they said that they only deduct the $53 and I should pay the rest including all charged late fees and if I do not pay it in 10 days they send my account to collection.

With this horrible costumer service, in their letters they commend themselves for their excellent costumer service!!!

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