On Sunday my boyfriend and I flew back from a week long holiday in Cape Town. During our stay in the Mother City we had collected his surf board from a friend's house and were flying it back to Joburg with us.

Upon checking into our Kulula MN488 flight at Cape Town International we quite specifically pointed out that the surfboard was fragile and could they please be careful with it. Fragile stickers were put onto the board and we dropped it off at the oversized luggage check-in - again advising the staff to treat it as fragile. When we arrived at Lanseria and went to collect our luggage the surfboard was sent out almost last - we walked round to where the baggage comes onto the conveyor belt and saw the Lanseria staff throw the board onto the conveyor belt. If they had treated is this badly when we were watching, what happens behind the scenes?

Needless to say the back fin (skeg) of the R3000 surfboard was broken. The handle of his luggage was also broken off. What a great end to a holiday.

So between CTIA, Kulula and Lanseria I would like to know how this happens; and what they're going to do about it...