I bought a Christmas gift from this website. Item did not work out of the box. Informed the company and they sent me a list of suggested steps to fix it (take gun apart, test the electricity with a volt meter, etc). All ridiculous since the gun was brand new and the suggestion was I basically rebuild it. Told them no and they suggested I buy another gun so I could use that and have back up parts. Told them no and they said return the gun (I have to pay for postage) and there'll determine if it is broken. I'm going to return it but fully expect they won't send anything back. I've already disputed the charge with my credit card company and expect that's the only way I'll get my money back but will be out the return postage. Customer service is awful and I think the website is more of a scam than an actual business.

I made a purchase from airrattle.com about three months ago for a airsoft aeg gun and it has been working great. It seems like their gun has more FPS than other airsoft guns I have purchased from other sites. I got my gun two days after I ordered it!! Amazing website and super friendly, they help me find the perfect airsoft gun and did not mind the huge annoying amount of emails i sent, Great job airrattle! Keep it UP!