I ordered an M-5 Automatic airsoft gun for my son for his 11th birthday. Upon the third use, the motor that feeds the pellets into the gun failed. I asked for a return. They insisted that I attempt to fix the gun myself (?). This didn't work. I requested an RMA again. I was told it would come that night via email. It never showed, no surprise! So I took the matter to my bank in at attempt to do a charge back on my card. They dropped the matter because they said I never sent the gun back! They advised me to do so, at my own expense. After receiving the gun back AIRSPLAT.COM emailed me to tell me that they were returning the gun to me because the bank was involved in the matter, but the case was dismissed! So now I guess I have to go back to my bank and start the whole process over, except now I have proof that I attempted to ship it back. This has been going on for almost three months now. The merchandise is shoddy, marked with Asian writing all over it - including owner's manual and customer service is downright criminal! Where's the class action law suit because I'm on board!

Merchandise was faulty. Airsplat initially didn't care but after a few emails they came around to rectify the problem.

Airsplat consistently misleads and doesn't come through.

I ordered an air gun on July 6th. Internet said it was 'in stock'. July 7th, they immediately notified of backorder status - 5-10 business days to ship. After 30 days I emailed asking for update. Rec'd standard delayed order status. Called and was told the order 'just arrived yesterday'! They promised to send out next day. No shipping notice. Called after weekend, spoke to a different agent who said, 'um... don't know why it didn't ship -- I'll make sure it goes out tomorrow and call you'.

You can guess the rest, called and was told that due to 'unforseen processing delays it could be 1-2 weeks before it shipped'. Agent got mad and disrespectful when I pressed as why the gun couldn't be shipped out. Was actually hung-up on. No ability to escalate. Company will put you on hold for up to an hour.

I have a lot of experience with web-based companies. This one has all the signs of being a poorly-run, dishonest, out-of-control company that is overselling and underdelivering. The word will spread and I predict they will be out of business in under a year. Go to you local store and pay the extra 20-30 dollars and get decent service.