I have lodged a complaint with AIRTEL requesting for replacing the landline handset but was disappointed to learn that AIRTEL has an unfair policy of only providing old handsets in cases where handsets need a replacement.

It is a pity that while AIRTEL on one hand wants to compete with existing service providers it is despite being in the sector for so long is yet to match what ITS competitors like MTNL offer to its consumers i.e. replacing old handsets with new.