A copy of email to Airtel - Nodal Desk:

Hi Nodal Desk,

Thanks for the excellent services provided by you people to me. Your services were too good that I was not able to use internet services properly since I got this connection. I had to coordinate with you net engineers six to seven times and every time they visited my place they had only solution of get my PC formatted. yesterday while formatting my PC I lost 3-4 important softwares from my computer. Anyhow I have no strength to enjoy your services any more. I went to my house yesterday by taking half day from my office for which I had to sacrifice half of my one day salary I.e. 1000Rs, so that I can meet your engineer and get this problem resolved but your engineer Mohinder didn't had any time to visit my place. He is very busy person, I understand. I just want one more favor from you people that you discontinue this connection both Net as well as phone as soon as possible. I have registered this request of mine at your customer care and my registration no is 8418174. Also previously I registered a cancellation request for top Up plan. Please make sure that I am not charged a single penny from today onwards.

AAJ TAK : I am copying this mail to you people so that you can make people aware about this excellent service provided by Airtel people. This will help the people to think thrice before they go for the services of Aitel. This will be the biggest favour to people. I was of the opinion that airtel being the big company will be able to provide best services in the market. But these people have let me down. I am sure that other people will also be of the same opinion and it is the right time to wake them up and make them realize the reality.

Thanks & Regards
Vaibhav Aggarwal
Fidelity Business Services India Pvt. Ltd.

Important: Any comments or statements made in this email are not necessarily those of Fidelity Business Services India Pvt. Ltd. or any of the Fidelity group companies. The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. if you have received this in error, please contact the sender and delete the material from any computer. All e-mails sent from or to Fidelity Business Services India Pvt. Ltd. may be subject to our monitoring procedures

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From: Aggarwal, Vaibhav
Sent: 10 April 2007 05:34
To: '[email protected]'
Cc: '[email protected]'; '[email protected]'
Subject: Highly disappointed by airtel broadband services

Hi Nodal desk

I am Vaibhav Aggarwal. My airtel no is 01145042881. Getting an Airtel Broadband connection was the biggest mistake of mine in my life till now. I am facing problems while accessing internet right from the beginning. I have already written about this to Nodal desk before also. I also registered a complaint regarding the same with customer care department of Airtel. My complaint registration no was 8309503. The problem which I am facing is that whenever I switch on my DSL 220 modem my PC slows down. Also I am not able to access the net. Every time when A net expert visit my place he suggest me to get my PC formatted. I had formatted my c drive and then called the engineer again but he again suggested to format the PC. I don't know how many times I have to format my PC. My PC works fine when the modem is switched off. Also I can not get my PC formatted fully as I don't have any CD writer to get the Back up for all the files and softwares which I have saved on my hard drive. Since my net is not working I can not transfer them to my Email Id also. I think the engineers employed by the airtel are not capable enough to solve the net relating problems. If they don't understand the problem, the only solution they have is to suggest the formatting of PC. If you can solve the problem well enough and if you can not than please cancel my connection as I don't have enough time to write again and again or to attend your engineer's visit again and again. I have written about this to CORE also, a consumer court's website, I am also marking this mail to AAJ Tak so that other consumers should also think twice before they apply for Airtel services.

Thanks & Regards
Vaibhav Aggarwal
Fidelity Business Services India Pvt. Ltd.
EXTN : 1326
EMAIL : [email protected]
Important : Any comments or statements made in this email are not necessarily those of Fidelity Business Services India Pvt. Ltd. or any of the Fidelity group companies. The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. if you have received this in error, please contact the sender and delete the material from any computer. All e-mails sent from or to Fidelity Business Services India Pvt. Ltd. may be subject to our monitoring procedures.