Airtel / Prepaid

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Category: Services

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India

Airtel / Prepaid Reviews

Pankaj Bhagwat December 3, 2009
complaint about auto activating of various chargeable services without permission of customer
Airtel activated two chargeable services on my no. 9970677259.
In the month of Sept 2009 Airtel activated Comedy junction service; and in Nov some news service. both without my permission. Airtel also charged me for the same rs. 60 (for sept and oct months) for Comedy junction and Rs 1 for news service.

I received the messages which has nothing that i could know it is coming from Airtel's Comedy junction service / News service. Also i was not intimated/informed that this service is started on my no. So i not contacted Airtel customer care. In the month of Oct i got a message saying that 30 rupees are deducted from my balance.

I inquired in customer care they gave me additional information that they had already deducted rs 3o in the month of sept (for which i not got any message like that which can in oct month so i was not aware of it). The representative said now he cannot return my 60 rupees. though in the month of Nov i got rs 1 back by customer care executive for news service.

When i was demanding the 60 rupees customer care executive gave me a no of Mr. Parera 9987234865. Which is always busy if i call from my mobile no and plays same cassette again and again when i call from landline. I am at roaming most of the time so i cannot call customer care and so i could not followup my complaints.

It is totally wrong and not ethical to auto activate chargeable services without customer's permission.
December 22, 2007
Disconnected without reason!
I have taken Airtel prepaid connection in the year 2003. Since that time with out break I am using this connection. Suddenly on 4th Dec the line got disconnected and automatically another number was activated without my knowledge up to 8th december, from then up to 12th december another different number was activated(totally two different numbers apart from my number was activated without my knowledge). Frequently i have been informing this problem to customer care but no response from their side up to 15th december. Then they suggested me to get duplicate sim card i got that on the same day at 1pm they promised me that they'll activate within three hours but they never did it. Today on 22nd december afternoon the line got activated in the duplicate sim but still they have bared the incoming facility and outgoing is also not working properly.

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