Complaint under:Telecom Consumers Protection and Redressal of
Grievances Regulations, 2007 (3 of 2007) dated 4.5.2007]

Dear Sir,

For the last three weeks I have been repeatedly complaining by e-mail & telephonic calls that under the 2 Mbps UNLIMITED scheme I am not getting more than 1.2 Mbps download speed.
Test reports of reliable sites (Your Broadband Speed Test Site: speed.tn.airtelbroadband.in is down) done at various times from 4AM to 11 PM gave the same results. The variation in speed was from 500Kbps to 1120 Kbps i.e 25% to 55% of the CONTRACTED Speed.

While I was repeatedly doing the above I get a warning mail from Airtel that I have downloaded over 16GB (80% of the FUP ceiling of 20 GB & the speed would be truncated to 8% of 2 Mbps i.e. 250Kbps after hitting 20 GB)

I highlighted this absurd notice to you all. On one hand you are never delivering 2 Mbps but on the other hand, very high handedly, cutting the speed to 8% of the contracted with the alacrity of a guillotine. HOW FAIR IS THIS ? My connection is in the 2 Mbps UNLIMITED category with the FUP rider (fairness of which is another story of lobbies getting better of the individual customer rights)- YOU NEVER KEEP YOUR PROMISE OF 2 Mbps BUT HAVE NO SECOND THOUGHT IN REDUCING THE SPEED AFTER the 20GB notional limit in the UNLIMITED connection?

I DEMAND RESTORATION OF NORMAL SPEED (I am not saying 2 Mbps because that is a chimera of AIRTELs sales pitch and eminently qualifies as unethical practice).

AWAIT YOUR REPLY.

Rgds
Anil K Singh