I have applied for a new broadband connection on Oct 25, 09. The sales agent Mr. Praveen with Contact No. 91 9650695750) collected a chaque of INR 1000 and the required documents. He promised me that He will get the connection installed on the very next day. Also He denied giving me receipt against my payment. Saying that receipt will be sent to me with hologram logo and stamp of Airtel authority from Airtel Office or by other executive (infect this is the main reason that I paid him with cheque).<br />
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It has been more than a week but I didn’t get any receipt yet. One of other executive named Mr. Anil with contact no. 91 9873869851 came and verified my address two couple of the days earlier, but after completing the verification okay there is no progress.<br />
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Hence I contacted to a man named Vibhash Agarwal with contact no. 91 9650695705 (this guy claims himself to be a deputy manager in Airtel and looking all matter related to Broadband). He asked me to tell him the 7 digit no. which is written on the top of application form and then only he’ll update me with the respective status. I provided him the form no. i.e. 1926079 and he confirmed me that all process has been done and now order has been passed to the concern men or department to install broadband connection at my home. Again He convinced me to be calm and patient, as he’ll get installed the connection on the very next day i.e. last Saturday. I took a leave from my office and waited for them for a whole day. Still there were no face of any one. I was very disappointed as I lost my one day’s salary (a sum of INR 1000). 2 More days are gone over… now this guy is not picking my phone and the bad scene is still continuing….<br />
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Now I have couples of questions to the Airtel Management or the man who is reading this mail.<br />
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1. Don’t you teach something about customer centricity to your agents? Don’t you and your agents have any shame in telling repeated lies to the customers?<br />
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2. Do you people value the time of your customers like me?<br />
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3. Do u think that it’s worth making beautiful advertisement without giving the proper kind of services to your customers who offers you a huge business?<br />
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4. Are u giving any special training to your agents to be customer centric only till the time they get the money in their hand?<br />
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I don’t really know what will happen to this complaint. But as customer I’ll have many other options other than Airtel. Like many other unsatisfied customers I may tend to choose one among them. I had used the broadband service from MTNL and the best thing with MTNL is they will take longer time (a known fact) but serve better than you without any torture. You do have childish infrastructure in comparison to MTNL.<br />
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Now one valuable but free suggestion from my side –“Please don’t hire ShahRuk Khan to do a beautiful Ad for your product or services… instead offering a better or instant services to your customer”

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Rahul Pathak
Sr. SEO/PPC Executive
Wildnet Technologies
D-65, Sec-63, Noida
M: +91 9911132744
T: +91 - 120 - 4243247 - 44
http://www.wildnettechnologies.com