I have taken airtel Blackberry services and from past 10 days my email service is not working properly and have spoken to Airtel Blackberry customer care so many times and they have told me that BB services need to be restored on your mobile and their engineer will visit me to resolve the issue, so far no one from airtel have contacted me .
Service request Reference # 37791304

Thanks,

My blackberry is not able to receive the emails. Pls send your rep, to solve the problem.

Thks

Rajesh Khurana
Mobile no. 9311758919

I dont know where to start , why i am writing this post and what i am going to achieve (hope this spelling is right) with this post but let’s just write it.

Yes, finally i gave up the sucky reliance internet connection as i had started using broadband.

To use Internet on the move i thought i will go for the airtel card to go along with my Blackberry handset.

So i buy an Airtel prepaid card. Here is one of their paragraphs from the airtel blackberry webpage :

“Why BlackBerry?…

... Because work doesn’t stop when you’re out of the office. Things move quickly in the business arena and if you need to make quick, informed decisions while out of the office, choose BlackBerry.

The truth is that most of the customer service people at airtel do not know if this combo of a seperate airtel card and a blackberry vodafone will work or not.

1. I got the whole Mobile office thing of theirs activated but gave it up after 5 days because never did an automated settings sms come thru mobile nor did anyone send a settings’ sms manually(Tried this for the Sony ericsson w550i initially). Maybe they forgot to send the settings manually - (They however did not forget to deduct the daily charge for Mobile office those 5 days).
GOOD FOR THEM

2. I tried activating this service again a few days later thinking atleast someone at airtel might be able to help me out with the whole settings things of mobile office - So i activated the mobile office again(This time for Blackberry). After the whole questions and answer session again and the dialing of their numbers, 121 number for customer service etc a funny thing happened.

They stopped picking up my calls ?! (Instead of forwarding my calls to customer service the machine told me please send an sms to 121 with your query and we will get back to you)

Same thing happened last time around and I never got the reply to that sms.

I did’nt even call that many times, most of the times the phone got disconected in between because of congestion. I figured there must be something where you can’t call customer service more than x number of times in a day.
THANK YOU VERY MUCH.

So i decided I shall call their non toll free number from my business phone so that i can atleast get the settings. For this i went to Google.com and searched for their contact number. After landing on thier contact page i found out that the only number of theirs given on the page is 121. Which means you cannot call them up with your landline or any other number. (They did give their email address on the contact page though).
HIFIVE.

3. Now i though i shall just wait till the day gets over so i can call them up. I did and i was told to call up some other number 9892577010

Please hold the line while i transfer your call - This call maybe recorded for internal training purposes..
Just after 1 ring the phone gets disconnected and you get an automated sms:

“KBC 3! Ab aap ja sakte hain sidney hot seat par Shahrukh ke samne... Your last call cost is x.xx INR…”.
Total waste of time and money. Machine picks up , machine greets, machine talks, machine gives you option and then machine hangs up.
LAGE RAHO.

4. After the same thing happened 5 times i called 121 (It’s past 12.00 am so i guess i can talk to someone now) to know what was going on and i reached gprs products and service info department who told me that they do not know about the blackberry thing so i should call up the technical department. After dialing again , reaching the tech team and waiting for few minutes i was told Sorry sir but this handset is NOT supported for Mobile office. UNBELIEVABLE. (That feeling a striker gets when he scores a goal and later finds out the offside flag is up.)

I remember asking the customer service representative twice(twice to clear) if the Mobile office service will work on my Blackberry, and he said YES with full assurance. I ASKED TWICE.

I have no comments or statements or anything about the whole thing. I just HAD to write this post. If Reliance is bad then Airtel is worse.

Someone gimme an Hutchison Essar number please ?

Subject: Complaint from blackberry consumer

A copy of emails regarding Airtel Blackberry:

Dear Sirs,

I had made my complaint regarding the problem I faced as per my email below of January 18th, 2007. No one has responded with an explanation. I then decided to have my phone disconnected in late January and i was told by the help desk that it will be done.

I received a bill (number 579490282 dated Feb 3, 2007 for Rs. 3199.54) which carried billing for a period after I was confirmed disconnection. The extra amount was Rs. 500/- which I brought to the notice of the Airtel phone help desk. I was told to make the payment less this extra amount which I did and considered the matter over.

I continue to receive another bill from Airtel (number 589986792 dated Mar3, 2007) amounting to Rs. 1706/- for services I neither availed of, nor requested. Today, I received a legal notice from NK Singh & Co. asking to pay arrears of Rs. 1100/- where none exist.

I consider this continuing harassment of a consumer by AIRTEL, I have been and still am an Airtel customer but this method of harassing a customer are not acceptable.

Please resolve this matter with the concerned people at the earliest because we are unwilling to accept such harassment any further.

Look fwd to hearing from you.

Regards


Subject: Complaint from blackberry consumer (mobile no.9910332760)

Dear Sir,

Am writing to you in complete disgust at the way my Blackberry complaint has been treated at Airtel for the last 4 days. I find it very disconcerting you offer such terrible customer care for

I changed my handset from Blackberry 8700G to a SE P990i on Jan 15. Since then, despite several complaints on my GPRS Mobile office setting to Blackberry service going off intermittently to my inability to browse the internet due to GPRS service been discontinued, I have spoken to nothing less than 10 persons at helpline numbers ranging from 121, 7070 and 12118.

My problem has not been resolved yet, I have been told to be patient after repeating my story atleast 15 times, been asked to wait 4 times from duration ranging from 1 to 4 hours for complete resolution to the problem, but nothing has been done to resolve the issues I face. In fact at this point in time, I have been given at least 5 different reasons for justifying the problem I face, and yet, my online blackberry account says it has been suspended for unknown reasons.

Your tech support is not only incompetent and inefficient, your call center phones keep getting disconnected, and no one seems to have any empathy to inform the customer the real reasons for the problem and take real steps to resolve.

At this time, i am have no option but to switch to another service provide, but would request your company to take strict action against those who mishandled my complaint for 4 frustrating days, at the end of which, I still have no answers from Airtel, nor an assurance on when my service will resume, nor any apology for the misery I have faced trying to get my problem resolved by a company that obviously, does not care enough about their customer.

Look fwd to hearing from you.

Regards