Hi,
My name is Vishwanath and i am from Bangalore.
Sub: No Proper response from Airtel Broad Band Customer care.
I had applied for Airtel broad band connection on 28/12/09 ref # TBLR
0066115 in my dad's name i.e Subramanya Hegde.Amount paid: Rs 3995/-.
Direct sales from Airtel have taken 20 day s to attend my request after 20 days
they have called up my dad's number, at that time it was not reachable and
they themselves have raised a request for cancellation.
After the cancellation request has been accepted one person from Direct
sales comes to me and promises for the connection in 1 day and asked me to
resubmit the document, I have replied that I cannot resubmit the document, later
I decided not go for airtel connection and let the refund comes back to me.
One week later i have received a courier from Airtel, One letter attached
with one cheque. The cheque should have been in my dad's name that is
Subramanya hegde, but the cheque is in the name of Ranjitha BC and the
cheque # is 151332 for Rs 500/-. The cheque # mentioned in the letter is
151333.
I have raised a complaint with Airtel customer care # 29160034. It has been
15 days over i have not got the right check back.Nobody is responding me properly.
Below is the chain of mails between me and Airtel customer care. Please go through and kindly help me.
Thanks and Regards,
Vishwanath.
Bangalore
Ph:+919900807999
Dear Mr Vishwanath,
Thank you for writing to us at Airtel Telemedia Services.
We acknowledge the receipt of your mail dated 16th Febraury 2010.
With regard to your below mail, this is to inform you that as per reference
number 29160034 relevant team has confirmed that the cheque has
been delivered already and as confirmed by courier department they have
informed that the cheque is already been received by
Mr Subramanya Hegde on 2nd Febraury 2010.Kindly confirm us on the same.
For further assistance, please.
• Call us at 080-44444121
• E-Mail us at - [email]
[email protected][/email]
• Fax us at 080-41112346
Assuring you of our best of services at all times.
Yours sincerely,
Kirthi,
Customer Relations
Airtel Telemedia Services
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>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
Mail received from Vishwanath Hegde <
[email protected]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
Hi,
Can anybody resolve the below issue. How long should i wait.
Thanks and Regards,
Vishwanath
*************************************************
[email]
[email protected][/email]
02/13/10 04:04 PM
Please respond to
Care Karnataka <
[email protected]>
To
Vishwanath
Hegde/db/dbcom@DBAPAC
cc
Subject
Re:
Concern
and
Escalation
Dear Mr.Vishwanath Hegde,
Thank you for writing to us at Airtel Telemedia Services.
We acknowledge the receipt of your mail dated Feb-13-2010.
As per telephonic discussion with regards to your below mail, with refrence
number-29160034 we have intimated our relevant team to speed up the process
to get theIssue resolved as earliest.the SAf number-TBLR 0079366 is under
process for activation.
For further assistance, please.
• Call us at 080-41112345
• E-Mail us at - [email]
[email protected][/email]
• Fax us at 080-41112346
Assuring you of our best of @services at all times.
Yours sincerely,
Mudassar Ahmed
Customer Relations
Airtel Telemedia Services
Manage your Airtel broadband and fixedline account online- view current
bills, unbilled usage, and make payments. for more details call 121 from
Airtel fixedline
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
Mail received from Vishwanath Hegde <
[email protected]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
Hi,
My Name is Vishwanath.
I had applied for Airtel broad band connection on 28/12/09 ref # TBLR
0066115 in my dad's name i.e Subramanya Hegde.Amount paid: Rs 3995/-.
Direct sales people have taken 20 day s to attend my request after 20 days
they have called up my dad's number, at that time it was not reachable and
they themselves have raised a request for cancellation.
After the cancellation request has been accepted one person from Direct
sales comes to me and promises for the connection in 1 day and asked me to
resubmit the document, I have replied I cannot resubmit the document, later
I decided not go for airtel connection and let the refund comes back to me.
One week later i have received a courier from Airtel, One letter attached
with one cheque. The cheque should have been in my dad's name that is
Subramanya hegde, but the cheque is in the name of Ranjitha BC and the
cheque # is 151332 for Rs 500/-. The cheque # mentioned in the letter is
151333.
I have raised a complaint with your customer care # 29160034. It has been
15 days over i have not got the right check back. I need an explanation on
this.
I have applied for Airtel broad band connection again TBLR 0079366 on
05/02/10 today i am getting the connection i.e. 12/02/10.
I just wanted to know is this the service what you are providing let me
tell you one more thing I have been a customer for airtel from last 5 years
and have got 3 post paid connections in my name and Airtel DTH but never
faced such kind of problem. Please give me a solution before i could take
any further action.
Thanks and Regards,
Vishwanath
Ph: 9900807999
