Hi,
I, Jatinder Ahi, would like to highlight the extremely pathatic quality of services that Airtel Broadband provides to their customer. I ordered a new connection to the company more than a week back, getting guranteed activation of services, installation within 2-3 days however till date, services have not even started, despite of various follow-ups. This is not even the bad, but the worst kinda experience.
Even while filling the new application form, I requested for a new model, for which Airtel was supposed to charge full amount from me, however I was shocked when Airtel people sent me a model saying its New, where it was repaired recently...
I really would like to inform Airtel about their product quality, and asking them to immediately take action on this.
Annoyed Consumer
Jatinder Ahi
Delhi
9871142403
Alternate: +91 124.6639834
[email protected]

Hello,

I am having internet broadband connection with landline No. 40954251 with account ID 15415134. i was not at home, so my sister paid INR 499.00 to collection agent on march 16, 2011. But he made receipt on name of Mr. Vikas Thakur having landline No. 42229545. So the amount i paid is not reflecting in my account details. The bill receipt no. 000266740. I am attaching a proof also for the same. Please look into the issue and update the billing amount to my Account ID 15415134.

our connection was started in 25 sept as we register our connection on 16 sept.
its not working fine after 1 day. we register our compalint in airtel with complaint no 161640633 on 27 sept.
we not getting any response from airtel.
kindly solve our problem or u will take ur connection back

I had applied for Airtel Broadband Connection (Speed Dhamaka), Bangalore, Banashankari 3rd stage, and one Mr. Harish had come to collect the money and the details. They are very prompt to come and collect the money, but after they take the depsoit money they dnt even bother to call us and inform when they are going to give the connection. He told that the connection will be given within 3 days (we had applied on 4/11/2009, the form number is TBLR 0048196) and then even after 3 weeks, the connection was not given. When i called the customer care, they told that there is no port available and hence the connection cannot be given, But this Mr. Harish who came to collect the money told that there is feasibility to given the connection very soon as the port is there already and hence took the deposit money and went. After we have been calling him almost daily, he had given us a wrong number (Intentionally I think) we kept trying and it was telling that this number does not exist, and when we called the office they kept telling that the connection will be given today within 6 in the evening so wait for us. I used to not go to my work and wait for them, and everytime I asked for Harish, they would tell that he is either out of station of take off from work or he has lost his cell Phone, and finally when they gave me his number and i contacted him, somebody else received the call and told that he is not available and I will give the message, . If they cant give the connection, at least they should not keep us in dark. These people whom Airtel have hired are all liars, they never speak the truth, and they give a very horrible service. They are all a bunch of losers and action has to be taken against them. Beacause of these kinda empolyees, the Airtel is getting a bad name, I am definitely not going to recommend any of my friends to take this horrible conenction.

Airtel seemed to be very big company setting models in almost all domains. But i think the brand name is all fake. The customer service is pathetic.
It seems so hopeless that i am not even sure if this complaint would do any benefit altogether. But at least it might calm my anger on the service they provide. We have a broadband connection from airtel. When we called them first time, saying that we wish to have their broadband connection, they would entertain too much and rush to get a customer on their list. But once you have become one, they would forget you altogether. I think this is against all market ethics. The airtel connection we have is so unreliable that it stops working any day any time. We have called them many times, each time they send incompetent technicians who would just come, show their face and leave without any solution. When we said that it was a more complex problem, and an engineer is required to debug, they say that executive service is paid. What hell, We are already paying for a connection which is not working up to expectations and then want added money to do what they promised when they were installing the connection. If their customer care support cant handle so many customers they should maintain as much as they can handle. Stop having new customers with such poor service.

This event has totally shaken my faith from brands. Its all, "Badi Dukan, phike pakwan" sort of scenario.