Airtel Broadband
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Category: Services
Contact Information
India
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Airtel Broadband Reviews
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February 6, 2008
Terrible service!
I have complained on 3rd Feb 2008 regarding the internet not getting connected and there is no response w.r.t same. I call them twice a day, and every time the response I get is we would send an engineer today... and the today never comes... It is thoroughly disgusting on how their customer service works where its just sweet talk and no work. Thoroughly disgusting!
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January 7, 2008
Pathetic Service
Hi,
This is not an email to complain about anything or to lament the customer service or rather the lack of it. We are already way past that stage.
Rather this is a warning to Airtle to remove their equipment form my premises within 24 hours or I shall dispose of it along with the daily trash that gets thrown out of my house, because that is exactly the sort of treatment that it deserves.
Let me start from the beginning though, just to put things in perspective.
I am a subscriber of Airtel's broadband and landline service with A/C no. 11193550 and phone no. 0124-4067790.
For starters I never received the bill for the monthly period ending November 16, 2007. Sometime in the last week of November I get a call from Airtle on my landline inquiring if I have made the payment! I inform them that I have not received any bill and proceed to give the executive my email address as well so that they can email me the bill as well to enable me to pay it on time. After that I keep waiting for the bill to arrive either through email or through courier but neither happens.
The next in the series of incidents is that my connection stops working sometime on the 19th of December, 2007. I am out of town from the 20th of December to 2nd January, 2008 and have no clue what's happening till the time I return. Apparently Airtel very conveniently levies a late charge and delivers the bill for the period ending December 16, 2007 at my residence on the 21st of December!
I called Airtel customer care on 2nd January, 2008 to inform them of the chain of events and the problem and the call center executive sounds as if he couldn't care less, I ask to be connected to a manager. The manager assures me that he has restored my broadband line and my phone connection should be restored within 4 hours - the request number given to me is 3000512. To my extreme surprise and displeasure, nothing has been restored and I keep waiting for a miracle to happen, thank God I didn't drop the payment cheque that I had already written out!
I called Airtel again today - January 7, 2008 - not once but twice to apprise them of the situation, both times requesting them to connect me to their manager as the call center executives simply have no clue how to handle customers, especially customers who are extremely irritated and unhappy.
Both times I was asked to give numerous details about my subscription and then after that I was asked to hold the line so that they could connect me to the manager. Despite holding for more than 10 minutes on each call, nothing happened and I was disconnected after the extremely long hold period.
After this sort of treatment I have already gone in for another service provider and I am writing this email to warn you. As I said earlier if you don't remove your equipment within 24 hours, don't expect it to be in my house after that and it is needless to say that do not expect me to pay a single penny to you as well. Be thankful that I don't have the liberty of time and effort to drag you to consumer court - otherwise I would have loved to do that.
My advice to anyone thinking of Airtel Broadband - stay away, I think the local 'bhaaji' waala on the street can offer you better service.
--
Cheers,
Sumit
Ph. +91-9873700175
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January 6, 2008
Connection not given inspite of payment made
Applied for a broadband connection of airtel on 22nd Dec 2007 .The payment cheque has been realised on 2nd Jan but the connection has not been given till date. Several followups being made but nothing has been done till now. Spoken to Mr.Raghvendra 9956142958 and customer care on 9956142960 and lko office 0522-4007433
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December 3, 2007
disconnection
i want to discoonect the airtel broadband connection
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November 28, 2007
Poor Speed
I got connection for 999 unlimited Broadband plan from airtel on 28/11/2007 in bangalore. The download speed was supposed to be atleast 1/8th connection speed, but the speed that i actually get is 22 kbps.
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November 15, 2007
STD facility locked without our intimation
Please note our Ph. No. 044-42146078 (Chennai). We found in this line the STD facility is locked for more than a month's time without our permission.
We request you to kindly look in to this and do the needfull immediately by releasing the STD LOCK.
Hope this kind of unexpected service will not happen in future.
Our Address :
Maco Corporation India Pvt Ltd
2nd Floor, Amar Sindur Building
43, Pantheon Road,
Egmore, Chennai - 600 008
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November 12, 2007
Deficiency of Service, Fraudulent Advertising, Unethical Sales and Unresponsive Customer Service
Hi all:
Airtel Broadband Service is a joke going on for too long.
I opted for their 2 Mbps connection and have never seen it deliver.
I have been getting between 7 Kbps and 30 Kbps - mostly the former download speed since the time I have been with their service, which is now about 6 months now. I have been complaining about this deficiency and only recently some local tech ppl were sent over and they confirmed verbally that the problem is not in the last mile or repeater but rather in their NOC which is in Delhi and I'm at Calcutta.
Even after this the service never improved. On top of that they out of the blue start sending inflated bills. The customer support is an eyewash to waste customer's time. None of the problems I ever reported were resolved till date. Their service goes offline at least 3 times in a week. No one knows of the SLA that is supposed to have been given the customer at the time of sign-up.
Airtel discourages customers from checking their online usage by making them again physically go to their customer support center after sign-up and again submit photo ID, and a written applkication to provide usage checking user/pass details. Of course this is so they can overbill you. This shouldn't be the case as they already have the photo ID etc with the broadband connection application - but they do this drama over again so ppl will not be bothered with this extra effort of re-registration again - which is what I had done and only after the inflated bills did I re-register again.
I have been regularly paying their bills but for the last 2 months which has hugely inflated billing. Even then I paid the normal bill amount except the inflated amount.
So to summarize:
#. Airtel converted me from my previous ISP, BSNL by fraudulently selling me the 2 Mbps connection (which actually doesn't come anywhere near that specification) and therefore CHEATED me.
#. Deficiency of Service to deliver 2 Mbps even after repeated complaints throughout the last 6 months.
#. Fraudulent overbilling
#. Actively by-passing customer right to know (internet usage stats) by systematically thwarting access to this info by means of duplicate, redundant and forced re-registration and that too by adamantly forcing ppl to visit physical customer support center and providing no means of doing so online. Clearly a malpractice and a violation of customer rights as per TRAI.
Everybody who feels this is also the case with the service of Airtel Broadband, plz reply here and I'm planning on a joint public interest litigation to the consumer court. Some companies think they can get away with anything - unless of course their bubble gets busted.
Thanks and cheers.
Gairik
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October 29, 2007
irregularity in connectivity
In the night time, most of the days its gets disconnected and speed becomes slow, made several complants but no permanent solutions given.
Needs investigation for the fault and recitification with reply ot this mail on action takne.
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October 23, 2007
Poor services
We have an airtel broad band connection at home. when we shifted our house the airtel guys took forever to come and shift the connection. After a almost a month of calling up daily the technicians came to install the connections. The new flat had concealled telephone points at four different locations. I also have a BSNL phone which was connected at 2 points. The technicians in the name of checking the wiring unscrewed all the four electric panels and finally connected the airtel broadband. Later did we realise that they had not screwed back any of the switch panel. All the four switch board panels were out and they had disconnected my BSNL lines from the panels as well as from the main switching board at the pole. When the BSNL technicians came to repair the BSNL line they were furious at the mess that was done at their switching box. They had to undo all the mess in the wiring and connect both the BSNL and Airtel in the respective slots.
It was a very shordy work done by the Airtel, totally unexpected from a private service provider and on the other hand a job well done by the BSNL who patiently undid somebody else's mistake, even brought screws to fix the panels back in all the rooms.
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October 10, 2007
Airtel Broadband poor customer service
Looks like I am not alone. I raised a complaint about broadband billing (that became twice for a particular month without any extra activities) during the beginning of August 07.
Till today (10-Oct-07), none has come back to me to resolve the same. I have made umpteen calls to them and every time I hear, we will get back to you with details.
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