I had raised a complaint on 4th June 2011 about my broadband connection not working and I was provided a turn-around time of 5hrs . After 12hours of no response, no acknowledge about the complaint . I called back again to speak to a supervisor, they just said "your complaint is open and of high priority". Everyday i call them about two or three times and i get the same response, still i am suffering . When i tell the customer care to connect me to manager, they transfer my call from Bangalore area to Kerala, and then call is dropped... I don't know what to do, can any one help out..
Now i feel disgraced by calling them...
(08041203224)

i m using airtel broadband... we already did complain to service centre.. and they said tht they will disconnect the broadband
bt suddenly the bill has came of about 5000 of the same plan we were using before for 6 months of 999 per month (unlimited)

and now as we r complaining to the service centre so they r saying tht we have to pay the bill and then we can disconnectthe broadband

so we will not pay the bill for 6 more monthes

we will only pay the bill how much we used and tht is of 999 the bill no is 295219753
so plzz disconnect the broadband
your faithful
nirmala singh

Dear Sir/Mam,

I was worked for koncept automobiles pvt ltd A-9 sec-2 noida,

befor April-10, i was the contactable person for airtel bill payment for the landline that time,

now it has gone more than 1 year, they calls me again & again for any delay of payment,

i have remembered many time the contactable person of this time, but they are calling me

again & again, now they are calling me daily 3-4 time in a day, i got disturbed every time,

please do the needfull as urgent basis, neither i will have to go court agst this complaint

Thanking you

Tarjeet Bisht

9811286663

[email protected]

This is to bring into notice that, instead of repeated complaints and calls to the customer care, I have a broken DSL line.
My name is Subodh Konhor having a/c no:16457028.
I had raised a complaint on 6th of May to 44444121 that my line is broken for which I got a docket number 46071648. They said that an engineer would come the next day but nobody turned up.
On 8th may we called up the sales guy who had taken the request for the connection and somebody came at around 7:30 PM on 8th may. He said there is issue at the Box and he would pass the request to the respected department. Nothing happened. I called the same service engineer to check what happened and he said he is trying to get the information. He didn't turn up. After 2 days I called the customer care to check on the status. The problem is every time you call they wont pull up the history but ask us what is the problem. I don't know for what purpose do they take the information. Again I was told that an engineer would visit. As usual nobody paid a visit. Again I called the customer care and he is asking me if somebody came or not. He now assures me by EOD a senior exec would come to my place and it will be fixed. But its the same outcome. Nobody arrives.
Frustated now I call the nodal officer on Thursday. He again tells me by next day 11 AM it will be solved. But his words are also baseless. And the nodal officers office are closed on saturday and sunday. So I called the customer care again.
On telling that to take the request for disconnection he transfers the call to the manager. Her name Vijaylakshmi says that I have reached the SRT (Special Response Team) and again asks me for the details. She says That It would be rectified by next day. Its already evening of the next day and I still have a broken line. On calling again to the a SRT, somebody else picks the call and again asks for the details. When I ask for vijaylakshmi she says that she is on another call and she would call me again.
And the unexpected happens. I didn't expect such an irresponsible behavior from an executive at that level. She doesn't give me a call. Now I get it that its no point in prolonging this customer care calls. They are good for nothing I am wasting my own time.
Its 22nd May (16 days) and no connection.

Hi,
We have raised request on 28th of last month for the transfer of connection to
new location which in within circle of less than 1km but till now no response
has been observed.Due to this we are not able to use IPTV, landline and
broadband.A number of request has been raised till now kindly investigate and
expedite the process and adjust the bill for the time where services is not
used.
Kindly fix is ASAP.
Account number:15947111
email:[email protected]
Mobile number:9350731593
For any question kindly call me.
Thanks, --
Shamshul Azam
+91-9891396309