hai,
I got a msg in my mobile about the Airtel Broadband, since i was intersted i call the number and the person came to my house and explained every thing(Mr.Amoses Rajan PH No 9791192495.
He took all my details which he needed and he took Rs.500/- as instalation charge. I asked him that all these days airtel company was saying that there is no asses or fesibility in my address(My application number is ch1068218 dated 25.09.2010) my name kajamohideen.A, Ph: No 09841432348, Address : no 7/5 durai raj street palavanthangal, chennai - 600114.
Till today(19.11.2010) i have not got any replay, even when i call they gave few managernumber they too not pickeing up the number Mr. Nehru - 9600049226, and another office number 044-45576831 and one manager number 98409 41376 who did not picked phone for long time and after that he says that he is busy and call latter and then when we call he is not responding pls tell him we are also one customer.
Any way i have an request that such a big company Airtel is saying that they can provide the service in chennai city near Aiport(Palavanthangal).
since i said my neighbour too gave the connection and he has also not got the connection or the paid amount refunded. If there is no assesibility then you should have refunded the amount(Rs.500/-) and you should also give the information that you cannot provide the connection.
This is not done pls take some measure to solve this problem so that atleast other customer who have got opinion on Airtel gets Frustrested. I too working for an organisation(Billroth Hospitals) where we have Airtel connection(Landline and broadband).
I am amaesed to here that Airtel Is not able to Provide internet connection in my area near to the Palavanthangal railwaystation in chennai i-e near to Guindy, very near to Airport.
Even an new broadband provider(Tikona broad band) is providing a good service in that area. Nearly many people near my area are asking the airtel but the airtel is denying so they have adopted Tikona Broadband.
Kind request pls see to that it is not continuing

Its funny that instead of solving the problem Airtel refuses to accept their numbers as their numbers and send the following message to run away from the problem and decided not to address the problem

Sandeep Goyal +91 124 4143952 (Airtel number)

From: [email protected] [mailto:[email protected]]
Sent: Friday, November 05, 2010 12:46 PM
To: [email protected]
Subject: Re: ACKNOWLEDGEMENT MAIL. [|BAL|Qrc2109138|]


Dear Customer,

Thank you for writing to Airtel Telemedia Services.

We regret the delay in responding to your mail.

With reference to your e-mail dated 01/11/2010 regarding your concern. We would like to inform that we are unable to process your request, as the detail furnished by you does not match with our records.

We request you to provide us your correct Airtel telephone number / Account number along with the alternate contact details to enable us to provide a resolution.

It is our privilege to have you as our valued customer and would like to thank you for your continued patronage. We look forward to a long and fruitful association with you.

Please do write in for any further assistance.


Warm Regards,
Harshini
Customer Care Executive
Bharti Airtel Limited


---------Original Message----------
From: [email protected]
To: [email protected]
Cc:
Sent: 01/11/2010 11:14:24 AM
Subject: RE: Acknowledgement Mail.

problem still not resolved, it continues, what is your plan?


From: [email protected] [mailto:[email protected]]
Sent: Thursday, October 21, 2010 3:58 PM
To: [email protected]
Subject: Acknowledgement Mail.

Dear Airtel Customer,

Thank you for writing to us. We have already received a similar email from you
earlier and the reference number of your previous mail is Qrc2024605.

We are currently resolving your query and would revert to you within in 24
Hours.

Warm Regards
Airtel Customer Service

This is an auto-generated response. Kindly do not reply on this mail.

---------------------Original Message--------------------------
Subject: sites not opening on airtel broadband & leased lines
Date: 21/10/2010 03:49:09 pm
From: [email protected]
To: [email protected];[email protected]
Message body:
Dear Sir

We have our website www.PackagingConnections.com We got a complaint from many
parts of India that our site is not opening on airtel internet network. Today,
we got the complaint from Naiad area. This problem has been happening before
also. Could you please check and update your internet records properly.

Thank you, Sandeep Goyal +91 124 4143952

This e-mail and any files transmitted with it are for the sole use of the
intended recipient(s) and may contain confidential and privileged information.
If you are not the intended recipient, please contact the sender by reply
e-mail and destroy all copies and the original message. Any unauthorized
review, use, disclosure, dissemination, forwarding, printing or copying of this
email or any action taken in reliance on this e-mail is strictly prohibited
and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or
its subsidiaries and associated companies(collectively "Bharti Airtel
Limited"), are unable to exercise control or ensure or guarantee the integrity
of/overthe contents of the information contained in e-mail transmissions and
further acknowledges that any views expressed in this message are those of
the individual sender and no binding nature of the message shall be implied
or assumed unless the sender does so expressly with due authority of Bharti
Airtel Limited. Before opening any attachments please check them for viruses
and defects.
This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.

we have taken airtel broadband since 15 to 20 days and still as been told to us we have'nt received any gift for the connection which has been taken from alpesh patel, ramesh patel mobile no. 9998149078, & 08128662313 this guys are giving us fake commitments and yet not receiving our any call also our phne line has not been started after giving payment is that so we are not responsible FOR ANY BILLS DUE ON US SO KINDLY MAKE A NOTE OF IT.


thanks
madhusudan modi
9426603048
9327003048

Hi,

I'm from Noida & using the Airtel connection from quite some time & from last few months we are facing a problem of "frequent packet drops" which is resulting in frequent disconnection while joining web meetings. Every time a new SR is opened and closed but the problem remains there.

The last complaint lodged was 38016270 and we were promised to provide resolution. Without even visiting at our home the complaint was closed with comment "LAN card not working" while at that time no-one was at home and the modem was switched off.

The same guy visited last time and despite our plea that the LAN card is working properly because we have been using the same LAN card to connect to our office network without any issue, this guy closed the case with the comment that LAN card is not working. Just to brief you that we are using 3 laptops and all have the same packet drop issue.

Another guy who visited our home said that packet drops are common & that it is not even an issue & that broadband connection is just for browsing purposes & not for web meetings & that we should go in for a leased line.

All this makes me wonder if people at Airtel are even qualified enough to resolve this problem than to keep on giving me such excuses. In a nutshell, i can say that i'm really pissed by the kind of pleas and resolutions your technical team is providing from last 2 months but have no capability to resolve this problem.

- Ankur Bahri
9810265809

Hi,

I have a serious complaint against AIRTEL broadband and people who are involved with it.I am a victim of ur executive's mistake and irresponsibility!!!

I have taken AIRTEL broadband connection A/C no -15590776 PLAN – Rs799 for 256kbps speed.
I have paid advance rental for 5 months.

I was not happy with the speed and service from AIRTEL hence decided to cancel the connection. As per procedure,
I called up customer care to request for cancellation and spoke to cancellation department.They gave me an option
to change my plan, which was a time based plan!!!I HAVE DENIED VERY CLEARLY SAYING THAT I DONT NEED ANY PLAN CHANGE!!
I have also sent an email to AIRTEL saying that i want my braodband to be cancelled.

BUT TO MY HORROR, AIRTEL HAS FORCEFULLY CHANGED MY PLAN WITHOUT MY CONFIRMATION and changed to TIME BASED PLAN!!!


I get to know from customer care my cancellation request is not processed just because i have agreed to change my plan!!!
Which is clearly a lie!! AIRTEL IS DESPERATE to keep the customers but they cant keep cheating!!!

Now i would like to know if this is how AIRTEL works!!! I have written sevaral mails to Mr Ashish, but no avail!!! He seems that he doesnt want to respond!!! Now also when i see my bill, there is DSL usage charges??? when my plan is unlimited Y the hell Usage CHARGES????? I am not here to do a charity for AIRTEL, if u think u can cheat customers and make money, that just a temporary solution!!! Well internet is a strong medium to spread across messages, like the AIRTEL FRAUD which would definitely make people think before going for AIRTEL!!!

I have spoken to Rakesh from AIRTEL corporate office, delhi and he had promised that there would be absolutely no mistake from their end, but as usual, airtel wants to keep cheating!!!