Airtel broadband service has no call center support at all. Their servers are not reflected with the information properly.

I am using internet with following no in Faridabad, Haryana -0129 4073821. my sister had changed the internet plan from limited to unlimited over call center which NEVER got reflected in the centralized system!!! Due to that we got huge bills without any reason and when we denied to pay it off and asked for waiver, the airtel local executives contacted us and promised to waive the undue bill generated, Now after 15 days of that incident, our next cycle bill was generated which did NOT reflect the waiver and when we tried to contact customer care person he never responded!! When tried again they informed us that the services have been barred due to non-payment !!!

This is height of non responsibility of the airtel service providers. Even after clearing the old bills, there was nothing generated on their server.

complaint no - 29085490
Name of the representative talked to - Pradeep Kumar

I would request escalation of this plea and proper steps to be taken against airtel broadband faridabad.

i took an airtel connection, the 598 plan. They cheated by manipulating the usage and bought my unbilled usage to Rs 3000/- jus for 3 days. Im gonna screw them moving to the consumer court.

Thyagu,
Bangalore

sir iam a airtel broadband and my airtel antivirus is delete some how tell me how to get it online vipin dutt 808/b sector 33b chandigarh

I spoke with Sridhar Babu @ Airtel at 6:40-6:45 in the evening informing him that I am facing a lot of problem with Airtel and its connection and that 2-3 times we have already spoken with someone regarding it and they have not rectified it yet... I told him I want to speak with a TL, the agent assured me that will transfer the call and hung up on me...I called again and spoke with Ravi Kumar @ Airtel at 6:58 requesting to speak to a TL and explained the same situation agin to him. He placed me on hold again stating he will transfer the call . he transferred the call to Anand Kumar from Escalation to whom I had to explain the same issue again he was so argumentative and definately does not know customer service... all the 3 whom I spoke with told me the same thing that they will take a complaint and get it resolved in 24 hrs etc etc. Which I had been listening to for the past 2 months. I asked the guy (Anand) if he could transfer me to his boss because he was not helping me in anyway he did the same thing an agent did then whats the difference between a level 1 agent and a guy in escalation... Do escalation guys sit there just to say sorry and log complaints...Finally I got so pissed with him and had to hang up on him... U R ALL BUNCH OF LIARS AND JOKERS WHO DONT KNOW WHAT TO DO AND RESOLVE ISSUES. JUST SHUT DOWN AIRTEL BECAUSE THERE ARE BETTER PROVIDERS ON EARTH...!

The customer care number given by Airtel for broadband sucks - I have been calling their center atleast 3 times a week to deliver my bill and it has never happened in the last 8 months. Reason given address is not proper - when other bills like Tata Indicom, Credit Card, Bank Statements and my Railway tickets are delivered perfectly i find this curious. Got so tired of reasons and asked them to deliver a e bill and registered and gave my email address [email protected] no result only that email doesnt land for which i am asked to check my spam settings.

Do these guys really understand and talk with sense. They are prompt in sending a sms stating that due date is over and i need to pay a fine of Rs. 50 towards late payment but no bills generated and sent to me. Is this a new technique of generating revenue.

Regards

Balaji