To: Airtel

Due to site was under maintenance and due to emergency i have opt to call to customer care on 1877-247-5150. I provided every details as they asked to me ms ranjit was the attendant she asked me address i provided where i was currently living and as where credit card statements coming. As per her argument she matched:

1. Email id
2. Used id
3. Registered number
4. Street number
5. Street name
6. City name
7. State
8. Country
9. Zip code of the place and i disclosed my airtel account number which dont have to be disclosed on phone
10. Apartment number as # 115
11. First name and last name
12. Indias airtel number right now with me ( i was having retail outlet of airtel in india)

After providing bunch of details she replied that there is discrepancy in these details and i cant do the recharge its strange!!!

My father was seek (i didn't disclosed her) and i was facing emotional disturbance which i never expect from airtel as customer and never as was pert of airtel family as outlet operator in saurashtra. Then i requested ms ranjit to transfer to supervisor she trfd.to mr.anshul and same situation again, he talked with me and suddenly call put down from their side (i dont know might be network problem !!!) you can check records of june 2 & 3 usa & canada pacific time. It was horribly frustrating and emotional distrusting stressful hard time with all those people. I dont have words to speak out the reality as an indian i was facing from an indian the hight of humanity, quality became hight of cruelty, the hight of emotions became the hight of stress and frustrations and much more.

I clearly told that i m living in hotel having 146 rooms and it may happen that at the time of registration i was living in the same property but in different apartment number (an apartment having 146 rooms) but your people was not able to understand the thing!!! Finally i was so much mentally harassed and instructed that they cant do anything. I requested manager's email address and or cell number so that he can help me out in response he give me [email protected]!!! Mr. Anshul told me that he is the final authority at that point of time and he can understand the frustration i was facing but was not able to do anything.

After lots of argument he told me that he will talk to some higher authority!!! ( previously he disclosed that he is the final authority!!!) and get back to me after several hold he positively agreed that he can add as compensation 25 free minutes. I appreciate thing he done for me. I thanked him and also apologized also being an indian we have lots of emotions and respect and brotherhood. I dont want anything from your company not want file a suit but want to tell something that "you meet someone who is hacker doesn't mean everybody is hacker" we have to think like that everyone is loyal.

I called again i was unable to make recharge even site was working but some error in morning and talked at customer care with ms.neha she helped me and added 10 more minutes to my account so that i can have idea of the situation as i told my father was under treatment.

I request you to debit for those 35 minutes which you people provided me or charge to my credit card to my account. But finally i satsfied from the help of you people mr.anshul and ms.neha at chandigarh. Again i apologized for any inconvenience caused from my side. Thanks

I am guilty of being stupid enough to sign up for Airtel Call Home Service. Their service sucks. It is literally impossible to get through to their toll free access number. In addition, even if i get through to their access number, the call gets disconnected quite frequently.

This service is a total scam, in my opinion. The website is totally broken, providing feedback via the feedback page is literally impossible. This service sucks bigtime. In my view, they should refund the money to their subscribers and close down.

For all out there, there is a good reason for someone to switch from Reliance to Airtel call home:
- Half the cost
- Reliable company

But BEWARE:
- you will get an account number
- you will get a user id and password

But when you place a call
- you will notice that your account is invalid
- if you try to check your account from their website, you will notice that the userid is invalid

The only piece that works in their website https://www.airtelcallhome.com/ics/ is contacting the payment gateway and taking your money.

If you plan to call their customer care center at 1-877-247-5150 then please be prepared to wait for at least an hour.

Stay away, dont be fooled by the cost and the reputation of the company.

Please don't use Airtel call home services they are frauds, they have already charged my account but haven't send login details. I got myself registered with them on thursday (14-dec-06) and have been trying to follow these guys at their call center 1 877 247 5150 which never works. I have registered my complaint thru email received auto generated emails.
We must launch a mass litigation against these guys at Airtel.
I will also like to take this forum to warn the characters like Shahrukh Khan who just work for money and don't care for their image in front of masses.

I pity such money minded people.

I was trying to register in www.airtelcallhome.com, it gave an error "Payment not through. Try after some time" But I looked at my credit card account - they have charged me, but didn't give me an registration or PIN details. No response from customer care number and no response from e-mails.

Airtel Call Home sucks. Their web site could be unstable or poor, but surely not having a customer care means that totally disregard customers, but will charge them for nothing.