Airtel Chennai
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Category: Services
Contact Information
India
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Airtel Chennai Reviews
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Parshva
July 30, 2009
Inappropriate follow up of Postpaid bill
I am one of the Post paid users of Airtel. Every month I am paying the postpaid bill, through one of the authorised vendor.
I have paid the bill for the month of June. However due to Airtel's Internal negligence and ignorance, I did not receive any receipt of the payment.
Now all of a sudden, after 3 to 4 weeks, airtel people are calling me and asking me, why I have not paid the payment.
I have already provided the contact information of the Vendor through which I paid my airtel bill.
I am paying the postpaid bill through the same vendor from the past one year, I never came across any such discrepancies.
This is really irritating and pathetic way of treating the customers. I appreciate if the airtel looks after such discrepancies and comes up with a proper channel of communication and follow up.
Regards,
Parshva Kamdar. (9003284497).
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February 20, 2007
Worst service and response to complaints!
I changed my post paid connection to prepaid with same no. They asked me several proofs for prepaid even though i have given the same for postpaid. I went again with all the proofs they needed and got the sim. I am informed that it will be activated within a day. But they didn't activate for three days. To my woes i was out of station from chennai those 3 days. My family could not contact me. If i called the no which the airtel showroom gives as contact no, the bloody folks are not picking the phone. Even if they r picking once after 20 calls they simply cut the mobile after some time without saying. They had really tested my patience. At last after 3 days they had taken their own time to activate. But within a week,they had disconnected my mobile saying that the photo identity which i gave is not a proof. If that is the case they should have told me the second time itself when i went to produce the proof. But they didn't. But they have disconnected my mobile. If i tried to contact the contact no which the airtel showroom at Chennai the same old thing repeats, they r not picking but they used to make calls from the mobile without attending customer. Idiotic peoples in the showroom without having a care to attend the customers.
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January 21, 2007
False commitments by the Airtel customer care executives!
I called to book my Air Tickets through an agent called 'Make My Trip.com'. I had to call them to know the status of my tickets later. Per the agency website, 18001028747 is a Airtel toll free number. I called to them on Jan 02, 2007 at 10:07 P.m. The call went for 14 minutes and to my surprise, I was charged Rs.140 @ the rate of 10/min. When contacted Make my trip Customer care, they have written to me saying that it is a toll free number and clearly stated they receive calls to that toll number every day from their customers. So, I contacted Airtel Customer Care regarding the same.
Initially, Some of the Airtel executives said that it is not a toll free number but later they said that it is a toll free number and promised me that the amount will be refunded in 24 hours. But it didn't happen as promised. When I called the Customer care, they again promised that it will happen in 2 hours. This same old story repeated many a times. I called to Airtel Service more than 11 times. Now, they say that it is not a toll free number.
There are lot of discrepancies prevailing with the Airtel executives. I have written to Airtel customer care but no response from them so far. If this prevails for long then Airtel will soon lose its good customers in the near future.
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