I, Mr. S.R.Patidar has digital tv . The airtel digital tv is not working for three days. I called your customer care number many times but they are not resolving my complain and also not responding properly. my airtel ID is 3000749965. Please resolve my problem as soon as possible.
I shall be thankful to you.

on 26th August I have recharged my Airtel DTH services with an amount of Rs.2000/- by credit card. Immediately I calledup Airtel at 020-44448080 to inform the compamy taht I have recharged and I wish to subscribe to the package - new value - which costs 1919 for 12 months subscription with 60 additional days free. I am told that the account will be active in 45 minutes and I am to call again after 45 minutes.

I call in an hour. The system is unable to do the change due to some internal problem. Please call tomorrow and it will be done. In the meantime ONE days charges of MEGA Package, which is considerably higher than that of the New Value pack I want, is deducted from my account.

I call again on 27th, another days amount of Mega Package is deducted. I am told that the system is under upgradation and the change can be done after 2 pm. Please call after 2 pm.
I call at 2.45 pm. same reply - system upgradation, please call after 5 pm.
I call at 5 30 pm. Same reply, please call tomorrow.

I ask - why will a customer pay for the delay in system upgradation at your end and NOT GET what he is asking and paying for.

Can any sane person at Airtel answer me this?? How do you expect to take customers for a ride with filmsy excuses such as system upgradation when all the system is working fine - the package is being telecast/broadcast, amount is being deducted from my account, etc, my account details are seen at the call cantres end, everything is working fine BUT the change cannot be done for days together??????

I am asking for a simple solution - change my package to the one desired by me or refund the days charges untill Airtel can effect the change satisfactorily.

Am I asking too much - Mr Mittal??? Someone needs to answer here.

Airtel Digital tv is engaging in massive fraud. I smsed BUY to 54325 to get details of the connection. One executive called and after discussion paid Rs 999 for the connection. She gave me a transaction ID and said customer ID will be smsed in a couple hours. I never received it nor any serial code or activation code. Connection has not been given and it is now close to 2 weeks. Their customer service is so bad...they say they will take complaint but put you on hold and cut the call. Complaints are closed without taking action. When I call they ask for customer ID and I tell them I never received it. After 15 such calls I have thoroughly given up. They have absolutely no record of me paying the money but my credit card has been charged for the amount and I have transaction ID that they gave. Mails to [email protected] are never replied. This is a complete nightmare and I never expected this from Airtel. All in all they have cheated me of Rs 999 and they are not going to give connection. This is the most pathetic customer service experience I have had in my life. My sincere advise to anyone reading this, please please dont go for Airtel Digital tv.

Dear Sir,

To be short, My Validity ends on 19-03-2010. Today afternoon, At around 1, the following events happened...

-> Logged into My Airtel Digital TV account by using My username and password for the account.

https://auth.airtellive.com/central-authn?bharti-net&https://ebpp.airtelworld.com/dthcares/wps/myportal

- Selected "Recharge"
- Selected "Net banking" by entering Rs 1000/-
-It got redirected to my SBI bank website
-I entered my Password followed by my Transaction password and confirmed my debit card identification
-My payment got through and it was about to get redirected to Airtel website
-All of a sudden, I got an error message

Sorry ! your payment could not be processed. This could be due to any of the following reasons:
- In accurate credit card details entered
-Insufficient balance in your account
- Technical problem

I immediately checked with my bank website and was shocked to see the charge. Money was charged!!!

I called up CC, they asked to wait for 2 hours and keep the set top box on..I know, this is not the actual problem, because the amount was not credited to my Airtel account. However, I waited for 3 hour, rechecked my account in Airtel website..Charges were not reflecting.

Called up Cc. They said their systems are down and asked to call again after 3 hours.

This process repeated for 6 hours.. I really got fed up..spoke with more than 5 agents and 2 floor supervisors.

I am really not happy with ADTV.. the online recharge is only for our conveneince,
Now to let them know, I don't have the Airtel transaction ID, I have only got the description of the Transaction in my bank account statement..

The worst part is they are unable to understand my problem and hey are just saying we don't know anything, you might have recharged another account. I need to keep on repeating and explaining them step by step..It's really irritating.

I am really fed up with ADTV and their Customer Care.

I feel cheated by Airtel!!

I request you please find out the solution and recharge my account so I can watch TV because validity is expired and I can't see anything.

Regards,
Mangesh S. Jagtap

AUTOMATIC GET NEGATIVE MY DIGITAL TV A/C WHEN I ASKED TO THE CUSTOMER CARE THEN HE TOLD TO ME THAT YOU HAVE SEND A REQUEST FROM YOUR REGISERED MOBILE NUMBER BUT I M TRUELY SAY GYS I M SURE FROM MY SIDE THAT I HAVE NEVER SEND ANY KIND OF REQUEST BECAUSE I TIL NOW I DON'T KNOW THE PROCESS TO MAKE A REQUEST TO ACTIVE ANY CHANNEL OR FOR ANY SERVICES.