The company has very poor after sales service. The minimum wait time on the toll free number provided is at least 12 to 13 minutes before anyone responds. To add insult to this if they are unable to solve the problem they never answer the calls made from the registered mobile phone with the company. On top of this theuy will send a sms saying that your complaint has been solved without acyually bothering to do so. The company does not respond to any emails either. Its a shame that the company being an indian firm is actually behaving in a very shameful manner. This in a time when other Indian companies are trying to compete with multinationals.

Hello,

I purchased Airtel DTH HD Connection from Kaushik Enterprises on 08-Apr-11. i elected the South Value pack which has 151 channels +1 interactive Channel + 1 Reginal pack [ Tamil Pack ], and it cost me for a year Rs.3890.
but actually i am getting only 20 channels active. and many times i called my dealer and airtel customer care but i am getting feedback from them that " sir we will solve the problem in 2 hrs " since last four days no improvement. now the total service has stoped . now i am not getting any channels active.

the following request numbers are i rec'd from Airtel customer care...without solve the problem they are closing the request numbers

Details are :

Request # 1 : 6795737
Request # 2 : 6884711

My Details :

Cust ID # 3007627506

Please solve the problem in 24 Hrs or i will sue against you...

Regards
Sivabalan S
[email protected]

Customer ID 3000844150
We are having Airtel DTH connection with south value pack. Recently, some of the tamil channels were not able to viewed. Then we added those channels by paying extra cost for it.
Now we wanted to add “Movies Now” channel and subscribed for that, by paying its cost on 16/04/11. But till now (19-04-11) we have not resumed that channel and the “ERROR NO.:SM2” was showing in TV. I had contacted customer service no.18001028080 several times. We were able to speak to the customer care officer, after waiting for a long time on line. Whenever I speak to the customer care (less) officer, he used to promise me that he will arrange to send a technical person to my house. I spoke to Airtel customer care officer for 4 times (some times the call gets dropped). But so far nobody from Airtel office has visited our house for rectifying that problem.

I don’t know, why this Bharti Airtel is having worthless ‘customer care’ department and useless customer care officers. If I don’t get it resolved by tomorrow, I have decided to CANCEL my connections.
--Suresh Xavier
+91-9340041664

The worst customer service experience I have ever had in my life. I am wondering how a company can survive by serving its customers. Competitors, take a note - this is your chance to get people like me.

I am in Bangalore, recently moved to a new house and wanted to reinstall the dish I had purchased less than an year ago. Several (at least 50 times) phone calls made on this but nothing happend. At the end of the day I would an text message saying that the issue is resolved.

The way the customer service people behave is totally unprofessional. I doubt they even had any training on customer service. Very pathetic. Not sure what to do with them.

The below given is the proof of my complaint mails to airtel.. they keep on saying that i will get the refund in 7 days. it almost 3 months passed.
they charged me twice giving two customer IDs to me. the refund of my first connection which is not activated and used to be refunded.I've taken only one connection. I used credit card.
details are in the below mail. read from the bottom.
Mobile Number 9847559389


From: Jayarous Antony K.S. [mailto:[email protected]]
Sent: 09 April 2011 PM 01:47
To: Jayarous Antony K.S.
Subject: FW: Refund Not Yet Received
Importance: High

Hello all… may I know the status of my complaint?????????????


From: Jayarous Antony K.S. [mailto:[email protected]]
Sent: 30 March 2011 PM 02:46
To: [email protected]; [email protected]; [email protected]; [email protected]
Subject: FW: Refund Not Yet Received

You guys are cheating… if you need money don’t steal like this… better are the beggars…


From: Jayarous Antony K.S. [mailto:[email protected]]
Sent: 30 March 2011 PM 01:43
To: [email protected]; [email protected]; [email protected]
Subject: RE: Refund Not Yet Received

Dear all,
May I know the progress of your work?


From: Jayarous Antony K.S. [mailto:[email protected]]
Sent: 28 March 2011 PM 02:26
To: '[email protected]'
Cc: [email protected]; [email protected]
Subject: FW: Refund Not Yet Received
Importance: High

Dear Sir,
Do you believe in customer service. I think I’ve experienced the worst service from Airtel. Please find the tailing mail which will tell you that how a customer can be harassed the maximum by a company.

I’ve been requesting for a refund from Jan15th onwards and still they have not provided the same.

I’m sending this mail with the hope that you can at least do something on this.

Thanks and Regards
Jayarous

From: [email protected] [mailto:[email protected]]
Sent: 26 March 2011 PM 12:25
To: [email protected]
Subject: Refund Not Yet Received

Dear Customer,

This is to inform you that your concern has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.


Regards,
Rakesh Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[email protected]


________________________________________
From: "Jayarous Antony K.S." <[email protected]> [mailto:"Jayarous Antony K.S." <[email protected]>]
Sent: 25-03-2011 3:56 PM
To: [email protected]; [email protected]
Subject: RE: FW: Refund Not Yet Received

Dear All,
If you are not planning to give the refund the next thing I’ll be doing is would be forwarding this chain mail to all of my contacts and friends.


From: Jayarous Antony K.S. [mailto:[email protected]]
Sent: 15 March 2011 PM 04:35
To: [email protected]
Subject: FW: Refund Not Yet Received

Dear All,
Please let me know when is your holy “ 7th” Day is going to arrive.

Jayarous Antony


-----Original Message-----
From: [email protected] [mailto:[email protected]]
Sent: 06 March 2011 PM 01:33
To: Jayarous Antony K.S.
Subject: Re: FW: FW: Refund Not Yet Received

Dear Customer,

Thank you for writing to airtel digital TV.

This is with reference to your e-mail regarding refund against customer ID 3006725474.

We sincerely regret for the delay in responding to your mail and inconvenience caused to you.

We would like to inform you that as per our telephonic conversation with you on mobile number 91-9847559389 dated: 6th Mar 2011, we have forwarded your request regarding refund to our finance department. Your amount will be credited to you within 7 working days.

Your complaint number for the above issue is 5748259.

We look forward to a long and fruitful association with you.

Regards,
Priti Mishra
airtel digital TV


"Jayarous Antony To
K.S." <[email protected]>
<[email protected] cc
om>
Subject
03/04/2011 01:59 FW: FW: Refund Not Yet Received
PM

Reminder

Complaint Number 5501813


Jayarous Antony K.S.


-----Original Message-----
From: Jayarous Antony K.S. [mailto:[email protected]]
Sent: 02 March 2011 PM 04:15
To: [email protected]
Subject: FW: FW: Refund Not Yet Received

Refund Not Yet Received.

Complaint Number 5501813


Thanks and Regards
Jayarous Antony K.S.


-----Original Message-----
From: Jayarous Antony K.S. [mailto:[email protected]]
Sent: 01 March 2011 PM 03:36
To: [email protected]
Cc: [email protected]; [email protected]
Subject: FW: FW: Refund Not Yet Received

FYI

http://www.consumercomplaints.in/complaints/airtel-dth-c531187.html

You are becoming famous(as I promised)step by step.
Wait for the next step!!!


Thanks and Regards
Jayarous Antony K.S.


-----Original Message-----
From: Jayarous Antony K.S. [mailto:[email protected]]
Sent: 01 March 2011 PM 02:55
To: [email protected]
Subject: FW: FW: Refund Not Yet Received

Hello,
When is your 7th day going to come?

The first mail I sent was on Jan 15th 2011 Today is 01st March 2011


Thanks and Regards
Jayarous Antony K.S.


-----Original Message-----
From: [email protected] [mailto:[email protected]]
Sent: 19 February 2011 AM 10:40
To: Jayarous Antony K.S.
Subject: Re: FW: Refund Not Yet Received

Dear Customer,

Thank you for writing to airtel digital TV.

This is with reference to your e-mail regarding refund against customer ID 3006725474.

We sincerely regret for the delay in responding to your mail and inconvenience caused to you.

We would like to inform you that as per our telephonic conversation with you on mobile number 91-9847559389 dated: 19/02/2011, we have forwarded your request regarding refund to our finance department. Your amount will be credited to you within 7 working days.

Your complaint number for the above issue is 5501813.

We look forward to a long and fruitful association with you.

Regards,
Sonia Puri
airtel digital TV


"Jayarous Antony To
K.S." <[email protected]>
<[email protected] cc
om>
Subject
02/12/2011 04:14 FW: Refund Not Yet Received
PM
Dear All,
Please find the last credit card bill of mine. I can see that you have charged 5990+831.67. I believe the 5990 that you have to refund and the 831.67 is the emi scheme of 4990(6 months emi). This is just for your reference. I’m expecting the refund before the due date.


Thanks and Regards
Jayarous Antony K.S.

From: Jayarous Antony K.S. [mailto:[email protected]]
Sent: 11 February 2011 PM 03:44
To: [email protected]
Cc: [email protected]; [email protected]
Subject: FW: Refund Not Yet Received
Importance: High

Dear All,
Yesterday I spoke with Anusha at your customer care number and she promised me a call back within 30 minutes and till today I’ve not received the call. No again I called and spoke with Dhanalakshmi and I had to explain the whole story and after all that she said she will transfer the call to his supervisor. I spoke with Venketes Moorthy and he again collected the whole details and promised a call back in 2 hours. Promising the refund.

Dear All,
This mail is to inform you that now the amount 5990 is not enough for me that you have to refund. I need the amount 5990+ the service charge charged by the bank. Now my online bill shows 6821.67 Total Billed Amount (Balance as per last month's statement). If that includes only your charge if 5990 then I need the complete refund of 6821.67Rs.


One more thing. The last date to pay the bill is by 20th Feb. If you are not paying it you will see this complaint all over the world(WWW) and I’ll make you famous, you can no more cheat anyone else. Additionally there will be case filed at consumer court.

I’ve all my proofs.


Thanks and Regards
Jayarous Antony K.S.

From: Jayarous Antony K.S. [mailto:[email protected]]
Sent: 10 February 2011 PM 04:03
To: [email protected]
Subject: FW: Refund Not Yet Received
Importance: High


Dear All,


I’M TALKING ABOUT REFUND OF 5990 Rs.

If you don’t get me on call- E-mail…. Reply….That is fine.


Regards
Jayarous Antony


-----Original Message-----
From: [email protected] [mailto:[email protected]]
Sent: 10 February 2011 AM 10:38
To: Jayarous Antony K.S.
Subject: Re: Fwd: Refund Not Yet Received

Dear Customer,

Thank you for writing to airtel digital TV.

This is with reference to your e-mail regarding airtel Digital TV services.

We sincerely regret for the delay in responding to your mail and inconvenience caused to you.

We would like to inform you that we tried to contact you on mobile number
9847559389 dated: 10/02/2011 but your number was not responding (ringing).
As per our records your services are active with South Economy Sports 4 month package (Rs.1590/-) and 111 days of free preview period is left in your account.

We would also like to inform you that English Plus top up (Rs.55.15/month) and Kids Plus top up (Rs.27.58/month) are active in your account. Your current account balance is Rs.3567.27/- as on 10/02/2011.

Kindly revert us with alternate number for further assistance or call our customer care 12150/18001028080.

We regret once again for the unpleasant experience and assure you that every effort is being made to ensure that such lapses do not recur.

All our customers are important to us and your feedback will aid us in introspection and improvements in our processes ultimately leading to customer delight.

It is our privilege to have you as our valued customer and we look forward to a long and fruitful association with you.

Regards,
Monika Rangi
airtel digital TV


From: Jayarous Antony K.S. [mailto:[email protected]]
Sent: 08 February 2011 PM 06:36
To: [email protected]
Subject: FW: Refund Not Yet Received
Importance: High

Dear All,
Please find the billed amount of my credit card. You have charged me
5999 instead of 4999. There is also an outstanding authorisation pending amount of 4999.

The last date of my credit card payment is 25th February. I do not have enough money to pay as you have billed. If the bank is charging any fine because of your irresponsibility, I’ll certainly go to court. With all the call recordings and mail prints.

Please do the needful to waive of 1000 Rs and cancel the 4999 payment authorisation. To make sure that there is no issues in bank dealings it has to be done before 25th February.


Regards
Jayarous
From: Jayarous Antony K.S. [mailto:[email protected]]
Sent: 06 February 2011 PM 01:19
To: [email protected]
Subject: Fwd: Refund Not Yet Received


Who said that this mail is regarding installation of airtel digital tv?

read the mail properly... and reply


-------- Original Message --------
Subject: Re: Fwd: Re: Fwd: HDFC unbilled amount
screenshot

Date: Sat, 5 Feb 2011 14:18:11 +0530

From: [email protected]

To: Jayarous Antony K.S. <[email protected]>


Dear Mr. Antony,

Thank you for writing to airtel digital TV.

This is with reference to your e-mail regarding installation of airtel digital TV.

We sincerely regret for the delay in responding to your mail and inconvenience caused to you.

We would like to inform you that we tried to contact you on mobile number
91-9847559389 dated: 05/02/2011 but your number was not responding.

We would like to inform you that as per our records your installation of airtel digital TV has already been done and your services are active.

Moreover, we would like to inform you that your customer ID is 3006800035.

We look forward to a long and fruitful association with you.

Regards,
Sonia Puri
airtel digital TV

-------- Original Message --------
Subject: Refund Not Yet Received


Date: Fri, 04 Feb 2011 20:34:15 +0530

From: Jayarous Antony K.S.
<[email protected]>

To: [email protected]


Dear Airtel Digital TV Customer Care Executives,

I don't know what kind of customer care service you provide, or is it that there is no such service exists for Airtel Digital TV!!.

I send you the first mail on 15th Jan 2011 and it is already 20 days passed and I even have not received a reply from your side other than System generated auto reply.

I called many times to your customer care office and you always ask me to mail the details to you and there is no reply after that.

The people with whom I talked with are given below

Alfred - [email protected] This guy asked me to make the payment of 4990 again and he promised that the 5990 will be refunded. We spoke over phone and he gave me his email ID for me to send the details.
Please check the tailing mail for details. I've never received a reply from him. I think he resigned from your office or he may not be a customer care executive. That must be why he gave me an excellent service.


Naiyoum - [email protected]
He is another guy who cheated me again just like Alfred did.Please find the tailing mail for details.


Deepti Nigam - [email protected]
This is the first person( a human being) who replied to me via email stating that she has done something to solve this issue(send mail to the concerned team). But again after the mail there is no any other reply


Now my question is do you really have a department called customer care. If yes I need a solution for this issue. I need some human being to take care of this issue from Airtel. I'll not be satisfied with the system generated auto reply. If you cannot give a solution to my issue I'll sue you.


once again I'm mentioning my issue below for you.
I got a call from you
offered me a scheme of 5990, 6months validity, after that 220 per month.( cheated me saying that HBO and star movies are included in it, in actual they were not there).

I made the payment via credit card
HDFC bank-screen shot attached
Customer ID 3006725474 given after that.
Transaction Number 12757688
rs5990
06-Jan-2011
connection was promised to be activated on 1st february EMI Scheme for HDFC
3000 + 3000
Validity 6 months
220 monthly
250 free balance


later plan i called the cust care to know regarding the new offer of 4990 4months
225 monthly
talked to alfred and he said he will give rge refund of 5990 and will charge only 4990 asked me to make the payment again of 4990 i made the same and he asked me to mail the details to him for refund of
5990
(6 months EMI scheme)
same card used.
Txn Number 12917901
new cust id given to me 3006300035

Jayarous


---------- Forwarded message ----------
From: <[email protected]>
Date: Tue, Feb 1, 2011 at 12:04 PM
Subject: Re: Fwd: Re: Fwd: HDFC unbilled amount screenshot
To: "Jayarous Antony K.S." <[email protected]>


Dear Customer,

Thank you for writing to us at Airtel DTH Services.

We have received your email and we shall revert to you at the earliest.

Please note that this is a computer generated auto response.


Warm Regards,
Airtel Customer Care
www.airtel.in


---------- Forwarded message ----------
From: <[email protected]>
Date: Tue, Feb 1, 2011 at 12:01 PM
Subject: Re: Fwd: Re: Fwd: HDFC unbilled amount screenshot
To: "Jayarous Antony K.S." <[email protected]>


Dear Customer,

Thank you for writing to us at Airtel DTH Services.

We have received your email and we shall revert to you at the earliest.

Please note that this is a computer generated auto response.


Warm Regards,
Airtel Customer Care
www.airtel.in

---------- Forwarded message ----------
From: Jayarous Antony K.S. <[email protected]>
Date: Tue, Feb 1, 2011 at 11:58 AM
Subject: Fwd: Re: Fwd: HDFC unbilled amount screenshot
To: [email protected], [email protected], [email protected] Dear All,
Till today I've not received any reply from your side and the connection is also not installed. If there is any issue in installing the connection Kindly refund the amount 5990+4990=10980. I checked my bank statement and the refund is not reflecting till today.

Thanks
Jayarous
9847559389

---------- Forwarded message ----------
From: Jayarous Antony K.S. <[email protected]>
Date: Mon, Jan 24, 2011 at 11:13 AM
Subject: Re: Fwd: HDFC unbilled amount screenshot
To: [email protected]
Cc: [email protected], [email protected]


Dear All,
Please find the new attachment which shows that I have not received the refund of the amount 5990/- and the new amount of 4990 charged. What is going on... Are you planning to charge both the amount? I've not received the refund confirmation from your side.

Please understand that I've not installed the dish at home till now as I asked it for 1st of feb. If this is the case I'll go for the cancellation of the order.


Please reply...


Jayarous


---------- Forwarded message ----------
From: <[email protected]>
Date: Wed, Jan 19, 2011 at 11:52 AM
Subject: Re: Fwd: HDFC unbilled amount screenshot
To: "Jayarous Antony K.S." <[email protected]>


Dear Customer,

Thank you for writing to airtel digital TV.

This is with reference to your e-mail regarding refund request.

We regret for the delay in replying your mail.

We would like to inform you that as per our telephonic conversation with you on mobile number 9847559389 dated: 19/01/2011, we have forwarded your request to concerned team and you would be contacted at the earliest.

We look forward to a long and fruitful association with you.

Regards,
Deepti Nigam
airtel digital TV

---------- Forwarded message ----------
From: Jayarous Antony K.S. <[email protected]>
Date: Tue, Jan 18, 2011 at 1:11 PMSubject: Fwd: HDFC unbilled amount screenshot
To: [email protected]
Cc: [email protected], [email protected]

Dear Naiyoum,
Please find the requested information below.

Customer ID 3006725474
Mobile Number: 9847559389

I did the first transaction on 6th Jan 2011 Txn ID 12757688 Amount 5990
(2 months EMI scheme of HDFC Bank-screen shot attached).
This has to be cancelled.


second transaction was done before two days for rs4990
(6 months EMI scheme)
same card used.
Txn Number 12917901
This has to be activated.


please reply me a confirmation on cancellation of the 5990 Txn.


Regards
Jayarous
9847559389


---------- Forwarded message ----------
From: Jayarous Antony K.S. <[email protected]>
Date: Tue, Jan 18, 2011 at 11:59 AM
Subject: Fwd: Fwd: HDFC unbilled amount screenshot
To: [email protected]


Hello boss, are you there????


Is it that you contact the customer only to take sale or what????


I got a call from your executive that you have activated my new plan of 4990. but what about my old one. but what about my old scheme(5990). are going to refund it to me?.
give me a reply at least so that i can know that your are doing something for it.


---------- Forwarded message ----------
From: Jayarous Antony K.S. <[email protected]>
Date: Mon, Jan 17, 2011 at 7:45 PM
Subject: Fwd: HDFC unbilled amount screenshot
To: [email protected]
Cc: [email protected]
Awaiting a confirmation from you Alfred...


Regards
Jayarous


---------- Forwarded message ----------
From: Jayarous Antony K.S. <[email protected]>
Date: Mon, Jan 17, 2011 at 4:13 PM
Subject: Fwd: Fwd: HDFC unbilled amount screenshot
To: [email protected]
Cc: [email protected]
Dear Alfred,
Jayarous here. I'm sorry that I could not take your call as I was driving. KIndly update me on the current status of the transaction.

Regards
Jayarous

---------- Forwarded message ----------
From: Jayarous Antony K.S. <[email protected]>
Date: Sat, Jan 15, 2011 at 7:36 PM
Subject: Fwd: HDFC unbilled amount screenshot
To: [email protected]
Cc: [email protected]
Dear Alfred,
As discussed over phone I was expecting a callback if you had not received this mail. Since I did not receive any call I assume that you have received the mail. KIndly keep me updated regarding the status of the refund and the activation of the new plan.

Regards
Jayarous
9847559389

---------- Forwarded message ----------From: Jayarous Antony K.S.
<[email protected]>
Date: Sat, Jan 15, 2011 at 3:29 PM
Subject: HDFC unbilled amount screenshot
To: [email protected]
Cc: [email protected]


Customer ID 3006725474
Transaction Number 12757688
EMI Scheme for HDFC
3000 + 3000
Validity 6 months
220 monthly
250 free balance


--
Thanks and Regards
Jayarous Antony
E-mail: [email protected]
Mob: 91 9847559389(See attached file: Screenshot.png)(See attached file:
26389321_1297418412686.pdf)