Respected Sir,
I have the honor to attend your kind attention.Sir i had recharge customer mobile no-9771350249 by Top-up of Rs.60/- through E-recharge with Transaction Id no - 172995525 at 5.09pm on 13-06-2008 & thereafter ER bal. was being deducted from my ER balance, but confirmatory message along with balance was not done to cust. mob. 9771350249.It was said to customer ater doing querry from toll free no. 121 that your mob. was not recharge yet by Rs. 60/- & please do visit ur retailer, thereafter cust had come to me & demanding his money back Rs.60/-.Then in reply i said tocust pl wait somewhile even taking confirmation my dealer helpline no.9934099375.but till now the helpline no is not being accessed & responsed, after dialing this "YE NUMBER MANYA NAHI HAI" is being replied to.sir, Why this type of action along with wrong statement to cust is being suppllied without verifying & updating the TRANSACTION record as mentioned above.
Hence you are requested to look into the matter & pl try to stop this tyoe of activity as a wrong message was being suppllied to cust & thereafter to market which will not good in respect of our interest.
Thanking Yoy!
Your Wellwisher
Anisha Sristi cente
Sindri, Dhanbad

This is with regard to my Airtel Prepaid connection number-9897077194. Today i.e. 27th of November 2006, it was my last day including grace period to recharge my number. I went to many airtel dealers who could use the Easy Recharge Facility to recharge my number but they are saying that the Server is down for the whole day and they are unable to do so today. Currently i am on Lifetime plan(monthly recharge of Rs.99) with balance of Rs.395.

I want to register my protest and ask the company to take serious and effective steps to refund my balance as it is completely their fault. They are taking their customers for granted.