On 12/04/2010 I approached Airtel Relationship Centre at Old Bus Stand, Anantnag, J&K to convert my Airtel Postpaid Connection(9906664848) to Prepaid. The person sitting behind the counter asked for proof of identification and I duly provided him a xerox copy of my official I-Card.
However he refused to entertain the same without giving any concrete reason. I insisted that he should accept my I-Card as proof as the Postpaid Connection had been issued to me on the basis of I-Card ! However he got furious and said that it was not acceptable to him and that was it! I told him that instead of losing cool he ought to educate me about the reasons for the non-acceptance of a valid I-Card as proof and that I would escalate the matter to higher authorities but he boldly told me to do whatever I can. I called Airtel Cutomer Care and lodged a complaint. I was assured about action by 16th and was given complaint no. 31815458. However no action has been initiated so far for whatever reasons.I contacted the Customer Care several times but every time I am given a new compl aint no. ans assured of action but of no avail.
This reflects badly on the Customer Care that Airtel boasts of.

Regards

Tariq Ali
Srinagar, J&K