I have been using an Airtel post paid corporate connection, phone number: 9903033197 since august 2006. I have been putting up at Newtown Rajarhat, Kolkata. Since the day my connection got activated I have been facing severe network problem.

The network is not at all stable in this part of town. Sometimes the situation is so bad that I can not find any signal even when I walk four blocks from my home. The voice quality is poorest. Frequent call drops add to my frustration and to the people on the other side of the line. The connection has become a headache.

I lodged a complaint (No. 11303443 ) with the customer service at 121 on 28th January 2007. They assured me that this problem would be solved in some time and I would get a call back on the same from technical department. Nothing changed. I logged in repeated calls all in vain. On 11th March 2007, I made another separate complaint (No. 11813931). I was assured that the issue will be resolved in the first Quarter of 2007. Nothing has changed Till date. I can see all my complaints with status open.

Whenever I call the customer service, I get a single reply we are working on it. A new tower will be installed near your locality in due time. I can not use my cellphone with your connection in Newtown. I have to come out in a football ground any time of day or night to talk, otherwise I end up ruining the mood on both sides of the line. There have been instances when I have moved out in rain with an umbrella just to receive important STD calls.

I would like to ask a few questions.

1. Does it take 5 Months (Jan - May 2007) to install a Tower?

2. If this is the quality of service your company provides, how can you even dream of claiming "Jao kahin bhi karo kuch bhi..." in your advertisement ?
I can see a guy playing chess over the phone sitting in a train. I am not sure if he can do that using your poor service. ALL YOUR ADVERTISEMENTS ARE A FARCE!

3. Your company claims to be amongst the top service provider, Even a Government company like BSNL or Trump provides better service. Should I move down to the consumer court and lodge a case of mental harassment and cheating?

4. I have been paying on an average 3000Rs as phone bills, I consider that a waste and I feel cheated. Airtel does not deserve a penny on behalf of such a poor service. How can you even charge a person for no service?

Beware people!

I am new customer to Airtel purchased a recharge coupon on 26/05/07. But till date my connection is not activated, I could not receive incoming calls. Complaining to customer care daily but vain. Problem escalated to their TL viz. Imran, Revathy, Prasanna and srinivasan. I purchased a connection in a name of Arumugam.

I had opted my Airtel Instant Post paid connection on 15.05.2007 by paying Rs. 599.00 through checque, which was cleared on 19.05.2007 itself. The connection was activated immediately.

Today all of sudden my cell is out of service. My cell number is 9967981410. The customer care number is also not functioning & ends with no answer.

Thanks & regards,
Giridhar K

I have been an Airtel customer for the past 5 years (Number - 9849755475) . But never before have I found the customer service as pathetic as I find it now. I have been in CUG 249 for the past 9 months. In January I had raised a request through an Airtel representative in Computer Associates for a change to Plan 149. I was asked to send a mail to the Airtel office and I got a mail saying that the plan change is possible. However the mail failed to give further details. I sent about 8 mails to Airtel asking for clarifications but I got none. Then I was told that the Plan 149 had been discontinued. I also made about 50 calls to Airtel Customer care . However the executives acted dumb and I was asked to repeat the issue every time I called. I wonder what sort of information sits in the Customer profile database of Airtel. What is the customer service you provide when you ask put the customer through the same misery every time he calls?

All the trouble started because of the mail from Airtel which said that the change to Plan 149 was possible.

My main reason for the plan change has been to reduce my bill amount as my outgoing number of calls are pretty low. However the bills kept coming on CUG 249 in spite of my repeated requests. Finally recently Deepika from Airtel suggested that I change to Plan 999 as that was similar to Plan 149 in the sense that the rental was low and the phone was conducive for people who make less outgoing calls. She assured me that I would be given a complimentary talk time of Rs 250 as an apology note. Finally yesterday the Plan change was complete. However when I called up Deepika in order to ask her to add the complimentary talk time, another shock lay waiting for me. I was told that I need to utilize the talk time within 1 month as that was the validity the talk time held. Now this is adding insult to the numerous injuries Airtel has already inflicted. If I calculate the amount I have lost because of the delayed plan change(delayed by 4 months), I found the amount runs to about 700 Rs. Now first I get a complimentary talk time of only rs 250. Next I am given an ultimatum to utilize it within 1 month. Is this the way Airtel apologizes for its shoddy customer care?

I have requested Airtel to do one of two things:

1) Make the plan change as of January - when I had originally asked for the plan change. Once done - recalculate all my bills from January as of Plan 999

2) Let the plan change remain as of May. However refund me the amount I have lost because of the delay

I have planned to approach the CONSUMER COURT with this issue if it is not solved ASAP. I also plan to publish this complaint in the leading news papers in my city.

PS: The complaint form is not accepting a 'Request Date' before May 2007. Either Airtel is too optimistic that they have taken care of all requests before May 2007 or it is another bug in its software

Thanks and Regards,
Subramanian S

I am Airtel Maharashtra circle customer. Since last 4 months I am struggling with Air tel to get refund and for deactivation of Missed Call Alert service which is being activated without any request in any form from my side. Whenever I call 121, they just tell me that matter will be resolved within next 48 hrs, but seems no end.