I am one of the ill-fated customers who availed the services of Airtel and I regret having taken their mobile services.

I had take two numbers 98407-59492 and 98407-59491. I had opted for ECS for bill payment.

To my shock I see my bank statement, I am still being debited even after surrendering my connection. I have got a confirmation for the same. Still I am being debited. Even after complaining, I have not got any reply from them yet.

The worst part is that I am on a overseas assignment and I can't do anything but to watch my account being debited month after month. But, I will definitely go to the consumer court will all the evidences and make things worse for them once I return to India.

Thanks

Balasubramanian

Dear fellow harassed mobile users.

Please make a request to TELECOM REGULATORY AUTHORITY OF INDIA (TRAI) to implement 'NUMBER PORTABILITY' rule. By this rule's implementation millions of mobile users will be spared from daily harassment by mobile cos. This rule says that a mobile user may change a service provider while not surrendering or losing his current cell number. It means you will keep your current number even if you leave your current service provider and take services of other service provider.

You know the main reason for all mobile cos to keep harassing consumers is that they know that a customer would not risk losing or surrendering of his current number. They know this woul cause a lot of inconvenience to them and would result in loss of business to them.Thus they take advantage of it and keep harassing customers.

But once they know that consumer can leave them without the fear of losing his number, you'll see drastic changes in their services.

So my request to all mobile phone users all over India is to go to TRAI site and make request regarding immediate implementation of NUMBER POTABILITY rule. Your each one's request is going to make a difference and would one day result in liberation of consumers from the shackle of mobile cos.

So just do it.

Here is TRAI website address

http://www.trai.gov.in

Click on FEEDBACK button and fill in the details and send.

To save your time I am giving here a readymade request matter which you may copy and paste in feedback for, because it has less than 250 character which is the requirement for submitting form.

I am a mobile phone customer. I face continuous harassment from my service provider. I request you to implement NUMBER PORTABILITY immediately so that all harassed users can change their service provider without the fear of losing their cell number.

Freedom is our right.

Thanking you,

Kamal Bhandari

I don't understand why my outgoing calls are barred for my mobile numbers without intimating the customer on this and of no valid reason. The required address usually is done and it was cleared.

On calling customer care, explaining the situation was of no use. According to customer care the outgoing calls were barred due to address verification being wrong which is updated after 10 days of verification with by the person and intimating me its not a problem. After speaking to the supervisor of airtel customer care at chennai, it was pathetic and of no use. They asked me to goto the nearest airtel outlet to follow the procedure to activate outgoing calls.

Of all, the database update done after address verification was incorrect which was confirmed by the agency who provided corporate connection. The agency also claims that the third party verification done by airtel always causes problem to the customer.

Airtel being such a big telecom provider in india, don't understand how can they have such a bad service and staff who are not concerned with clients needs.

I have an Airtel postpaid connection in the name of Sridhar Balasubramanian. I had sent a mail regarding my unbilled amount to Airtel, for which I have got no response. I have taken Ambuja 249 plan. My number is activated from November 3, 2006 and the unbilled amount till November 10, 2006 was Rs. 37.80, seeing which I was shocked, because I have not made any calls for that amount. I was told by Mr. Sheik Javed, agent of Airtel, from whom I got the connection, that all local calls to any mobile would cost me 30p per minute and local calls to landline will cost 80p per minute, first 125 minutes of STD will be charged at 50p per minute, and 125 SMS (local and national) free for each month. It is impossible with this plan to get such an unbilled amount. I had sent mail to Airtel on Friday regarding the same and till today, there is no response for my complaint. I checked my unbilled amount again today and it shows it is Rs. 45.65. For your information, to check the reliability, I HAVE NOT MADE ANY CALLS from Friday. I wonder how this could happen. Do you people charge for incoming calls also? Do you people charge for not using the connection also? Do you people charge for calling 121 or messaging 121?????This is ridiculous, unbelievable, pathetic. I would like to hear an early response from you. After considering all other mobile connections, I decided to go with Airtel for the service they provide. But now, I am in a thought that I made a wrong decision. As a business person, I have got many other important works and I cannot go on complaining again and again for this. I want to know the exact billing amount now. If at all I have made calls for that amount, I want to know all the numbers I have called with their respective call duration and call charges. I would like an earliest reply. I wish you understand the situation and address my grievance swiftly.

Please let me know if any clarifications are required in this regard.

Regards,
Ramya. K

I had asked Airtel to disconnect my add on Sim card in the month of June. They did not disconnect and kept sending me rental bills of the same.Unfortunately I had asked for billing of both my numbers i.e primary and add on on the same bill. I refused to pay for the rental on the number that had been requested for disconnection.
Its been 5 months since giving this request I am still getting charged rental for that SIM.
On 3 occasions they have barred outgoing calls on my main number for reasons of non payment whereas I have proof that I have paid the amount in full on time for this number.
Instead of disconnecting the other number they keep disc my main number.
Currently my phone has been disconnected for the 3 rd time with no redressal of my grievance so far.
The customer care lot is a pathetice bunch,just to name a few Vaibhav, Thyagraj Moin, Vijaya Nrmala, G Balasubramanyam. The above are the people I have spoken to in length without any result.