Hello, my name is Anuj. I taked a new airtel prepaid connection(on 15-7-2006) under the scheme that I will get Rs.50 extra on every recharge on further six months. But when I recharged next month of Rs.345 I received the talktime amount of Rs.177 but not my Rs.50 extra according to scheme. No action had been taken yet. Pleare update my talktime amount soon. Reply me at:'[email protected]'. Thank You in advance.

I am a customer of airtel india from last 6 consecutive years. i took a new postpaid conn. for my fiancee, and after a month shifted it to prep[aid. I applied on 26 of august 2006. was promised to get the connection started within 24 hours. but till now, 3rd of september 2006, it is not started. i called at least 50 times to airtel but every time get same reply, "u ll get this started within 1hr."
The most embarassing thing was, when i went to the airtel india jaipur headoffice at ganpati plaza, i met an executive named VIBHUTI. she really misbehaved like anything and said" humari marzi hogi tub chalu kurenge, aapko jo kurna hai vo karo". I said, please give me in written that there is no fault from my side but she refused like anything.

IN THE END , I CAN SAY THAT I HAVE EXPERIENCED A NEW BEHAVIOUR FROM AIRTEL.

Re: Airtel India

Warm greetings to every one at AIRTEL. I am forced to send this complaint to you as the circumstances are pushing me to do so , to be honest to you i am very upset about a few things which has happened to me recently ,in terms of customer service airtel was right on the top in my list, however few things have made me so upset that i had tears in my eyes yesterday.

COMPLAINT:my sim card got rejected due to some error on 29/08/2006 at around 6-7 pm, the very next day i walked in to the FRASER TOWN outlet yesterday morning around 11:30 am and i got a replacement card for my number. The lady there called NAFISA did not make a note of the new sim number she gave me (as told by the cse at your call center) and sim did not get activated, I am so upset by this lady coz when i went there also she dint give attention at all she was busy on some personal call outside she came in later and gave the new sim card without making a note of the sim number and she promised me it will be activated by 6:00pm yesterday, I do agree mistakes can happen but I did tell her that its very important for me for the sim card to be activated (reason i was expecting call abt my promotion interview which i was desperate to know the results and a std call and isd call from parents abroad).

I spoke to an fla last night i was promised it will be activated by this morning but nothing has happened yet (here i dont think its this agent error coz he was really helpful).

But please i request you to get my sim crd activated asap my alternate contact number would be 41656179 and also whenever i try contacting customer care i get an IVR which says send your? Thru SMS in 130 characters and we shall revert back to you and the call gets disconnected which is not a good customer service practice , this does not help us at all, we would like to speak to a person and get it sorted out .

Finally with relation to my bill payments I have been there with you for abt more than a year with mobile number (9845784324- which i lost and was asked to take up a new connection & 9980097561- currently in use) i never missed out my payments till last month as had to pay some huge hospital bills ,you can imagine health will the first priority so i paid the unexpected bills and i dint have any money, I some how managed to pay with my credit card but i still get calls from+916006 and text messages to make payments, I had some hello tune charges credited for abt Rs.137 (and the airtel live facility also dint help me as anything i downloaded came as a (question mark) in the middle of the picture with no download photo which i was disputing and dint the reply) which is still not deducted from my bill and my this month payment has come up to around Rs.1777, would you please look into this and get things sorted out for me as I would still like to continue my usage of mobile phone with you as a service provider.

Find below the message I had sent to AirTel for reversing my charges, for which there is no response. When I enquired with customer service, they dont even connect to any higher officials to request of escalation ... Please , if any of you know where to contact for AIRTEL customer escalation, please let me know..

**QUOTE**
Sir/Madam,
Greetings. Need your immediate assistance.
Currently I am using airtel mobile (99943-95131) with prepaid option that expires Dec 06,2006. Usually I top-off the card, as I have validity till Dec 06,2006.

When I tried recharging via citiback-suvidha card, unfortunately it considered the transaction as new pre-paid (instead of TOP-OFF) inspite of my current validity Dec 06,2006.

Due to the above issue, I am bereft of using Rs.100.00 of talk time. Had this used pre-paid top-off option it would have given me talk time of ~ Rs 318.00 instead of Rs. 208.67.

I kindly make an appeal to reverse my above citibank transaction with refund (or) adjust this as top-off card.

When I called your office, the representative was unable to help on my above issue, thus looking for assistancec from "AIRTEL-senior customer grievence cell" for resolution. Please let me know if I need to write to somewhere else.

**UNQUOTE**

I am not able to contact your customer care by dialing 9831098310/121 for more than one month. In this case there is no question of repeated dialing the above numbers because I can't able to use these numbers.
Hence I was compelled to contact you before 4/5 days with the help of tata indicom landline which was chargable. You have committed that the problem would be over within a day or two.
KINDLY TAKE NECESSARY ACTION IMMEDIATELY

Mob: 9831394891