5 days ago i bought airtel simpak at sikka from local vendor, load balance 750.48 rups, iam a seaman which has limited access to go out to submit requiremnts, i did not used sim the day i bought it and have misplaced the sim pack, i only have sim card with mewith msi# 899198100623429539 4 h1. Now im at mumbai port and i cannot access my sim. Pls activate mysim so i cal call to philippines. Thanks rex

My mobile number +91 9980394336

My outgoing calls have been de-activated without any information to me.

The voice message asks me to submti the proof of residence each time I make a call.

I have submitted proof of residence and a photograph at RT Nagar Bangalore office of Airtel a month ago.

I have a feeling that Airtel wants me to convert my pre-paid to post paid and this is one way of arm twisting.

Let Airtel know that there are other service providers who could offer a better service and customer care.

Surendran Velath
Bangalore
Mob: 9980394336

I visited Airtel's communications centre Vandana Communications in Bhera Enclave (full address: 396, Bhera Enclave Outer Ring Road, Paschim Vihar, New Delhi 87) for a new postpaid connection. I have been using airtel connection for the last 3 years and am very happy with the service. The connection I was using is in my mother's name and now I wanted to apply for a new Airtel connection in my own name. I visited the nearest Airtel relationship centre to my home which is Vandana Communications. I was given a form and asked for identity and address proof. Please note that I was made to visit this centre twice and both times my valid identity proof very not accepted.

The first time I visited (dated 14th August) I was told that Passport is not a valid proof of identity and I should bring a copy of my Pan card. The next time I visited the centre (dated 21st August) I carried my Pan card as a valid identity proof. To my shock this time I was told that even my Pan card is not a valid identity proof. When I showed them the Airtel application form which lists Pan card as valid identity proof, they said that the form is not updated.

I want to raise a very strong complaint against Pankaj Kumar (9818085555) who is the owner of this relationship centre and Ms. Rajni, executive for not only behaving badly with me and my husband but also giving false information about what is an acceptable identity proof. Both of them were utterly confused about what consitutes a valid address and identity proof and kept on calling their floor manager. Even after struggling for over 1.5 hours I was told that I will not be given a postpaid connection.

I am disappointed that even after being a loyal Airtel customer for over 3 years, I was given this treatment. Kindly look into this.

On July 9, 2010 I purchased one airtel world sim along with a prepaid
connection for my daughter from ARC@M-block Connaught Circus, Delhi
The staff there was very cooperative and efficient within 24 hours the
sim was fully functional and was very impressed with the services
provided by Airtel. To carry this good fortune further i decided to
change broadband connection at my residence from MTNL to AIRTEL and
the story begins. Here it is

1. I booked broadband connection for my residence, xxxxxxxxxxxx,
New Delhi 110015, in 1399 plan on July 15, 2010. Since i was migrating
from mtnl to airtel, on my request airtel number 011-45xxxxx6 was
reserved for me.

2. I was assured that the connection will be up and running by late
saturday(17-July-2010) evening.

3. On saturday evening, DSA asked me to talk to AIRTEL staff Mr
Abhinav(?), TSM(?), 98xxxxx89. He told me that the telephone wire is
out of stock so the installation will take place on Sunday
(18-July-2010).

4. On Sunday (18-July-2010) I was told that DP is choked new DP needs
to be installed. The DP(RNxxxx706) closest to my house has only two
wires coming out of it. How can DP be choked ?? strange !!!

5. July 19, 2010: Mr Arijit, Area Manager, 9810xxxx89 told me that
"It seems that the pair in DP reserved for the number is not working".
He also assured me that by 19-july-2010, 1730 hrs they will inform me
the status. Unfortunately, i did not receive any Information from his
office till today.

6. The telephone numbers of Mr Abhinav and Mr Arijit were given by DSA
and the kind of replies i got from these gentleman were absurd so
decided to approach 121.

7. Complaint no 352xxx34 dated 19-july-2010 was registered with 121
with an assurance that within 24 hours the matter will be resolved

8. Complaint no. 35xxxxx dated 21-July-2010 was registered again with
same assurance as in 7.

9. Complaint no. 354xxx689 dated 22-July-2010 was registered and was
told that all three complaints are forwarded to back-end (???) and the matter
will be taken up on priority.

BTW the telephone number alloted to me 011-45xxxx16 is active and I am
registered with airtel.in. The wiring/instrument/wi-fi modem etc are
still pending.

This is very unfortunate.

Thanks and Regards

Sushil Lamba

Dear Sir

I had just recently taken a broadband / landline connection with Airtel and paid the 1000 rupees for installation and 1000 rupees for the router. At no time during this stage was I informed by word or documentation that the service tax is excluded from this amount.

It is only a month later on the first bill (which I have not even received but only notified by SMS) that Airtel charge the 10.3% tax. I only realised this because I had phoned them to get clarification on the amount due.

Now I am new to India so not accustomed to the norms of taxing and charging. But surely I am right in thinking that if there is any tax due that it is charged at the time of the transaction and not a month later? And even then it should be made clear? Can we not at least expect this from a company of Airtel's supposed status?

Please help!

DP