My below mail to airtel zonal officer explains all...

PS: Interestingly 'my post in complaints board' has been removed by some means so posting it again.

Hi Sir,

sub: Sexual abuse by a Airtel telecaller.
note: This mail is meant for the Chennai zonal officer because the telecaller spoke(abused) in tamil.

Here is the complaint i posted in a forum.
Please be patient in reading this and advise your telecallers be polite to customers, especially when they call NON CUSTOMERS by mistake.

They are wrongly advised to collect the money by any means i guess.
This wrong advise by some low level officers will spoil the entire organisation's reputation.


I too would like the Airtel to grow like a giant to have a balance with other competitors.. but now the arrogance showed by your telecaller gave me a bad image of Airtel.



Here is the complaint to you.
http://www.complaintsboard.com/complaints/airtel-c27489.html


I got a call from a telecaller on 27/sep/2007

She was asking me about the payment of bill for some airtel number(which is not mine)

I told her that i don't know anything about that number.
She started scolding like hell. I used at most abusive language like

"You can earn money with going to man and pay bill"
"You can sell your baby to pay the bill"

etc


This is a horrible call i got.

I decided to RECORD THE CALL next time and report it to cyber crime police.

It is shame on Airtel to have such telecallers on board.Is this the way the collect money?

Oh my god i never will go for Airtel and allow my friends and family too to go with them.


I am sending this link to the nodal officer of airtel in Tamil Nadu(Chennai). Let us see what he do for solving it.


+ 91 9952434865, [email protected]

Oceanic Towers, 8th Floor, 101 Santhome High Road, Chennai 600 028, Tamil Nadu

- Jagdish([email protected])



I believe you take this seriously and act on this. I could have come out of this problem simply by giving a complaint in the cyber crime and left it there. Why i am writing you is, i want this company to grow and serve people. That doesn't happen when you have telecallers who use sexually abusive languages to a non-customer too.

Thanks for your understanding.

Jagdish R

I had taken Airtel Prepaid connection from UNIVERSAL INDIA, T D K Road , Alwarpet, Chennai- 18. After submitting all the necessary documents 9940691420 was allotted to me on 25 August2007. After uninterrupted service for 3 days, it has been debarred. Even after informing about it to the Airtel Department no action ras been taken by them till now to restart the services.

Airtel service Station should take necessary actions against the complains of their customers. This shows the inefficiency of their services.

There has been problem of network resulting into call drops and voice breaking for last one and a half month. I have talked and registered complaints with thousand of customer care executives and there managers but to no effect. As they always tell that they have not received any feed back from their technical team. Don't know where to escalate the complaint. There has been not even a single call back on this issues which is being promised everytime i make a complaint with a deadline of 72/48/24/4 hours. I am totally disturbed with Airtel and their customer care!!!

I have got the airtel post paid connection at Kochi, Kerala, India. I frequently get prerecorded tel calls from airtel. Many times the calls comes when I am something important. It is most irritating and offensive. I not only hate the company for this but they do not realize that the message is also in a language not known to me!

Bharti Management must review their payment collection systems. Seven days prior i.e. on 31st or same time I activated my international roaming as I was traveling to US. Yesterday middle on night some lady from Airtel called me I told me pay my phone bill immediately as I was told that my bill is Rs. 10000. I told her I am US and will arrange to pay the bill. Next morning I was surprised too see that my phone services were disconnected. I am regular payer and pay my bills in time. Inspite checking my payment records and history of defaults the action taken by airtel is inappropriate and puts me in great difficulty as I was for official business trip and need to reach people in US and my family back home...

The point is I didn't expect disconnection would happen just on the whims of call center operators and one must see the profile and background history of customer... The present system looks very efficient in disconnection but without understanding what customer is saying and without studying his profile...

Beware of AirTel!