First time I used my debit card to pay the Airtel Broadband bill in one of the airtel showrooms and unfortunately the amount got deducted twice from my account. I called up the customer care and explained the problem. They asked me to send a copy of the account statement as a mail attachment. I sent it thrice but they said they didnt receive it though the mail was in my sent folder. As the last chance, I sent it as fax to them. Meanwhile to track the happenings I had spoken to nearly 25 customer care people explaining them the same problem again and again and getting a request number everytime. i have no idea why such a big company cannot maintain a synchronised database for all the queries/complaints for a customer. The customer care people record my complaint everytime. Atlast after a month of struggle they said they received the fax and the issue is sorted out and the extra amount will be adjusted towards the last month bill. I was just feeling releived for a month when my current bill put me back in tension. It still says i have a previous pavement pending and Rs.50 extra as late charges. I called up the customer care to ask whats the problem and the lady says that i have not payed the amount for previous month. Oh my god! im back on the same problem and had to explain her the samething with she giving a new request number this time.

Its true that they spend too much on Ads but when it comes to customer care, its nil and really poor. After hearing the customer care lady today morning, I was in the peak of frustration of why i really chose airtel for my broadband connection.