Respected Sir,

I am vinod kumar with AirTel Mobile No.8890310665
I do not made complaint for sim block through customer care. Because my Customer care 121 is blocked.
My nearest retailer giving not sufficient answer for block SIM Card.
So I request you Please tell me the Procedure for Activate my SIM.
I'm calling customer care services and they are telling that may be my documents have not been submitted. The concerned person have submitted all the documents and Airtel persons tell that they are not recieve all documents yet. Do not know when will it be activated!
Reply Soon
Thanking You

I m Ajinder Satija having a Airtel cell no. 9872001171 from last 8 years . its was coverted into pre paid service without any information, documentation and consent. on jan 31, 10. i called the custmor care but i have not got any satisficatory reply from themxwhile when i was using as prepaid even that period they have sent me a bill for roaming usages. how it is possible that they can send the mobile for prepaid custmer. here is not enough, on dated feb01, 2010 they have dissconneted mt pre paid services permanently without and request or without any prior notice. what the hell they are doing . They have also changed my Tariff plan without any notice three to four times.

mobile no :- 9894282387
At about 18.30 hrs all of the sudden message shows for chating Rs-30 is deducted., even though i did not even operated cellphone that time.
I am asking to stop all unwanted messages and registered but amount is deducted by sending messages as service messages.
Already I had same fault and stopped recharging my other cell no :-9994512051.
Please acknowledge my complaint.

Date 15/10/2009

Sub: Airtel Customer Care (With No CARE)
Dear Sir,
The Most Ideal Abbreviation would be Customer Harassment Depts. There is a General Complaint of AIRTEL Executives being RUDE and ARROGANT and the fact is well known to the AIRTEL Customers. The New/Latest Attitude is misbehaving with the customer.
The episode goes like this :
Day 1 (13th October 2009) : My Nokia E 71 got stolen from my office Cabin by some unknown visitors at around 07.30 PM the matter was reported to PCR and then to Police Station Moti Nagar, the entire process was unhindered and smooth. The trouble started when I thought of blocking the SIM, I dialed 9810012345 from landline and ignited the frustration. The IVRS and the music followed by disconnection and not reaching the Customer Care (No care is given to customers though) Executive. After trying for about ½ hrs and not reaching to anyone but music and advertisements even though I opted to block the SIM I almost collapsed with frustration Delhi Police was faster.
I borrowed someone’s Airtel phone and tried 121 even through this and this time I was lucky to get the staff (you term them as Customer Care Executives) in just less than 10min and requested to Block the SIM. I did ask about the process to get the new SIM Issued, and I was informed to visit one of the Airtel offices with ID and apply for duplicate SIM while the activation will take 3-4hrs. I would have appreciated a better service but Airtel is Airtel no Investment made on 24hrs service In spite of largest customer Base.
Day 2 (14th October 2009) : I enquired about the Airtel’s nearest office and reached there at exactly 10.25AM. There were three Computers / Executive Chairs I sat in front of the 1st Executive who guided me to next since the next chair was empty so I went to 3rd who again guided me to 2nd one all this was too Informal courtesy was a miss. I waited for the 2nd Executive. Now this man was again a surprise he could not speak or understand English language. So I told him my purpose of visit and also showed him the papers which he snatched from me even before I could unfold the Photocopies I had carried. He was discourteous since my experience with Airtel is even worst I ignored it at that point of time.
I filed up the forms and attached the copies of my Election I Card and Driving Licence duly attested. The boy provided me a SIM and asked for Rs.75/- towards the cost, I requested him for a waiver since I am one of the Oldest customers and at 121 I was not told about this charge. My connection was sold to me against security of Rs.3, 000.00. To this this boy showed me the Card where cost was printed as ‘Maximum Service Charge Rs.75.00’, So I offered to pay through Credit Card which the 3rd Executive refused (he actually Interfered in our discussion).The reason for not swiping the card was his phone line was not working. I could see that it was nothing but a white lie so I offered cash. I was not provided any receipt for this payment since the price is printed (although it’s the service charge). I was told that Sim will get activated in 3-4 hrs.
Day 2 (14th October 2009/3.00PM) : Since more than 4 hrs had passed I called through the same 10-20 min process of calling / reaching out to executive only to be shocked by Informed that no request for SIM activation was sent by the center. I felt like so frustrated since I during Diwali I lost my phone worth about Rs.20, 000.00 and now lost peak time Business too without phone. My Buyers / customers could not reach me.
Once again the request was placed to activate the NEW SIM . The same 10-20 min process was followed at around 9PM again to be surprised that request was recorded at 5 PM and not 3. Again the system failure was blamed on the systems.
at the 12.10 am 15/10/2009 I WAS yet to see life in my Phone. One full day of Business lost?
Will someone call It ‘ Customer Care ‘?
Airtel’s
Our Vision & promise

By 2010 Airtel will be the most admired brand in India:
Loved by more customers
Targeted by top talent
Benchmarked by more businesses
We at Airtel always think in fresh and innovative ways about the needs of our customers and how we want them to feel. We deliver what we promise and go out of our way to delight the customer with a little bit more

Come Jan 1’2009 I want to shift .
Rgds

SANJEEV K GULATI

Representatives of Airtel came with new product 64 k sim card, took IDproof and crossed cheque in the mame of Bharti airtel and gave me the sim card on 06.02.2009. It was not activated. After complain to nodal officer ( 9987234865/ 02240031404, 9987244865/022400314014/2240031442) they alloted a number. Till date (07.10.2009) niether the number is activated nor the money has been refunded.