I have a prepaid airtel connection on which every week there are some deductions on account of SMS or calls which have not been made.
The deductions are not large just Rs. 1 to Rs. 3 but why should I bear this if I have not utilised these services. Besides if un-checked it could lead to bigger deductions in future.It has happened in the past when a service for sports info was activated on my cell without my consent or knowledge and amounts were debited to my account for a long time before I realised it.
Complaints on the helpline have had no effect. The reps insist that they are cannot help. Also calls for complaints are charged to my account.
Sejal Nayak

I have been using Airtel Mobile service since Dec 2005. My Mobile No. 9949497978. On 27th Jan'2010 they have asked me to submit my ID proof and residence proof at 5pm and they have disconnected my service the same day at 6.30pm. I have submitted all the documents on 27th Jan'2010, the same day to the Airtel employee Mr. Prasad (Mobile No.9866622640) in Paradise branch. Again in the month of Feb'2010 twice it got disconnected I called up Mr. Prasad for assistance he did not show any interest. He did not resolve the issue. and I twice got it activated from the known source. On 18th March2010 again It got the service got disconnected. when I called Mr. Prasad again he was very rude and not ready to talk to me on this issue. then I took his superior Mr. Satya's Mobile No(9849011292) and explained him the problem. He said he will activate the service the same day by afternoon but it is five days now he did not activate the service till now even after the regular follow ups. <br />
It is disgusting that with the negligence of your employees I have lost my goodwill. I request you to resolve the problem immediately and take necessary action against the above said employees.<br />
<br />
regards<br />
<br />
Aruna<br />
E-mail Id- [email protected]<br />
contact me on 9948711736

R/s
I have paid 26/- for one special plan for the corresponding company for 1 year.
For same plan company is providing 8/- service charge for 1 month
For 26/- payment they have give me transaction that means they got my money
But after 1 month that service is disconnected
When i had discuss with them they told me that I had only paid service charges of 8/- not 26/-
so your service will only for one month
I have their Transaction Id for 26/- But still they not providing me service
What can i do?

I use an Airtel service for my cell phone. day I received a message from them that I have used the service of glub.in hence forth they have charged me Rs. 15 from my balance. I talked to the Customer care who asswured me that he has deactivated the service and also refunded my money but this was not an end. Every time I recharge my balance I received the same sms and the money was deducted. I am tired of talking to the Customer care ex. again and again but this is still going on.

I am seeking for an permanent solution for this problem please do let me know if any body knows one.

Waiting for a solution.


KD

I had the airtel connection for about a year. RIght from the time, i had the connection, I was facing problems with it. The airtel guys are smart in collecting money from us but do not do the required service. I was fed up with the service and raised a cancellation request. THe airtel guys didnt understand my request(though i spoke in plain and simple english to one of the managers in the airtel). Then inspite of raising the cancellation request, they had not cancelled and I was getting continous bills for atleast 3 months. I coudl not reach them as i was in US and sent them atleast 10 to 20 mails. But no respond. They only say the stupid reason that they didnt get the emails when I used to get the automated reply . Atleast they should know that if the mail id is incorrect, i would not receive even the automated reply. THey should be smart alteast in telling lies. Then when i called them, they said they would return my money back. But as usual i have to follow up with them 100 times and i still get my money back. Airtel should be ashamed to do such a service . Inspite of sending mails that a case will be filed, they behave the same way and they are least bothered.SOmebody should take serious action on them