What would irritate your customer more. Mobile not working inspite of recharging the same. My mobile number 09901059280 was recharged with an amount of Rs.220.00. This as per Airtel Customer service adds only to the talktime and not validity. Now on the morning of 15th Jan 2007, I recharged my mobile for Rs.210.00 through my account in ICICI Bank Ltd, Bangalore. Even after the recharge I was unable to make outgoing and incoming calls. When I called up the call centre I was told that I have recharged for Rs.211.00. To confirm the same I looked into my online account with ICICI. The amount deducted was Rs. 210.00 only. I spoke to a senior call centre executive. She wanted 4 hours for the same to be corrected. These transactions were done between 9.00 a.m and 9.45 a.m on 15th Jan 2007. Now since I had to receive some important calls I recharged my mobile with another Rs.210.00. But it is 11.00 a.m on 15th Jan 2006 and still there are no signs of response from Airtel.

Now at this juncture, who is to be blamed and why the hell should the customer face the brunt. Does Airtel provide the same services in other countries too. An example of world class service being exhibited by Airtel. If there is an option to sue these idiots, I would like to go ahead with it.

6th Dec. Air Tel offers 3 free connections for those who are having a landline. Airtel Exe. Mr. Narendra Sharma called and got the subscriber form No. 5261438 and collects Rs. 500 towards deposit & activation charge though Airtel confirmed free connection on phone. mr. C. Surendran, Head Customer Service Delivery sends a welcome letter on 15th , the day I started using Airtel Post Paid activated in my absence. the promises of ISD while filling the form not activated. Customer services gives so many excuses, but not ready to listen. Sends executive Mr. Rajinish from Technovation India who collects all relevant papers to convert my mobile No. 9871159643. receipts given for all documents provided to him for converting my Cell to corporate.

E- Mails send explaining the sequences of events dating from 15th dec till date sent on 23rd,26th and 27th to Nodal Officer mr. Arun Sharma and mr. Ashish Takhi, Apellate Authority. No response till date. Today, I received SMS threatening to bar my services if Rs.631.76 is not paid. I had talk with Mr. Rajinish who had collected all official documents on 28th, and he had requested to give one more day to convert my connection to Corporate when the same was promised by Airtel while selling the services of providing three mobile connections. I had already paid Rs. 500 for no reason, but above all Mr. narendra Sharma saked for additional Rs. 50.00 to get the connection activated. Customer services insists that no such person exists. If so how come mr. C. Surendran writes a welcome letter and activates my connection. I had also told Mr. rajnish that if my services are barred, I will be forced to go to consumer Court with all relevant papers and documents that Airtel had promised while filling up the subscriber Form.

I have Airtel Prepaid Connection from the last Year. Its Lifetime Prepaid Connection but I gave PUK code by the mistake so many times bcz my Pin Code change or blocked by some other person. Thats why my SIM is rejected.

Why this happens I dont know please somebody help me bcz i want this Airtel Number Back.