Hello Sir,
I have put an request to install my digital set. As per the request it was scheduled on 05/12/2009 (Saturday) at 5.00 pm. The engineer called me on 05/12/2009 at 1200 hrs and asked me the complete residential address. After providing the residential from that time my headache started the way AIRTEL IS PROVIDING THE SERVICES. ITS PATHETIC. I WILL MENTION THE PATHETIC AND HEADACE POINTS.

1. I tried to call the service engineer for installation but it was swtich off.

2. Next day morning i.e 06/12/2009 (Sunday) I called the customer care and I was informed that he raised SR#1578957 "Engineer Related" and with this SR the installation will be done by 17:30 evening. (I DON'T KNOW WHY I BELIEVE ON AIRTEL CUSTOMER CARE)

3. Evening around 7.00 pm one call came from the service engineer that they cannot come today (Sunday) and will be done tomorrow only. After a kind request around 9.00 pm once again service engineer called for the home address. I was excited but shattered in another 1 hour. I got an sms from 247 that SR#1578957 has been resolved. SURPRISED. As of now I have not seen the face of engineer also.

4. I again called the customer care with the new SR#1582277 and after a conversation of 30 min, Mr. Senthil used all these word (sure, definately) that tomorrow (Monday) engineer will close the complain at 9.00 am morning and I can enjoy watching dth by 9.30 am. He gave me such great assurance that I forgot my words i.e I repeadetly asked him that "I HAVE WASTED THE ENTIRE 1 DAY IN WAIT OF SERVICE ENGINEER WHICH COST ME MORE AND AGAIN TOMORROW IF HAPPENES THEN WHAT?"
ANS FROM SENTHIL - SIR, TOMORROW DEFINATELY AND SURELY BY 9.00 AM MORNING THE ENGINEER WILL REACH YOUR HOME AND INSTALL THE SET. IF NOT THEN IN THE NEXT SERVICE REQUEST AIRTEL WILL BEAR ALL THE COST OF MY LOSS.

5. Morning except my neighbours and sun I didn' find anyone related to Airtel. I got one more SMS that my SR has been closed and resolved if Satified sms SAT to 5030 or UNSAT. I sms as UNSAT today (07/12/2009 at 2.30 pm) because as of now it has not done.

6. Called the customer care and spoke to Imran and asked him all the details about my SR. He told me that as per the system it has been updated as by 17.30 on Monday it will get resolved. I told him that this is all rubish and I wanted yesterday's recording to go to court. And above all he expected me to talk to him politely. When I started shouting he disconnected the call. Other than he told me that I need to wait till 17.30 and if not then again call.

Final Interpretation from my side :

1. AIRTEL DTH CUSTOMER SERVICE IS VERY VERY WORST
2. AIRTEL SR DOES NOT HAVE ANY VALUE
3. ALWAYS GIVES WRONG COMMITMENT. (3 time in this case)
4. ALWAYS LOOKS FOR EXCUSES TO SATISFY CUSTOMERS
5. IF YOU CALL IN MORNING THEY SCHEDULE FOR EVENING TIME AND VICE VERSA AND NO MATTERS HOW TIME YOU CALL.
6. CCE'S BEHAVIOUR IS VERY BAD TO THE CUSTOMER AND ALWAYS EXPECT TO DISCONNECT THE CALL. (yesterday i heard that "say him tomorrow the problem will be resolved and I will disconnect the call now)
7. IN SUCH PROBLEMS WHOM TO CONTACT NO INFORMATION.
8. SUPERVISIOR DAY ONE WORD TO THE CUSTOMER AND WRITE SOMETHING ELSE IN SR. WHEN ASKED TO COPY IN MY MAIL THEY WILL DENY.
9. AIRTEL IS CHEATING TO THE CUSTOMERS.

I hope this is enough for you to know the reasons of Headache. If you need any proof look at your system and also listen to voice recordings. Today also I am waiting when it will get resolved after loosing 2 days BECAUSE THERE IS NO OTHER WAY.

My Name is mustayeed khijar.
ATpo.Rajapur Dist.Ratnagiri
Hujra mohlla pin M.S. 416702
Dear Sir/Madam,

I m one of the users of ur NOP services. I m using ur service from last 4 yrs with daily rental of 5rs/day = 365*4*5 = 7300rs.Now U have switched off my service without informing me.we want reason why my service is off.U should at least think about the customers who r using this service from last 4 yrs.
In this way U have cheated the customers I dont know anything start my service immediately otherwise we will take further action against u.
I hope u will look into this matter. my no. is 9975355132

i got msgs from the airtel live, related to airtel picture post..and i'v been charged 3rs. many times, and 10 rs. one time..i never subscribe this service & many times said to customer care to dis activate this service..bt it renewed again & again..kindly deactivate this service permanently..and credit me my balance..my no. is 9799924380

Dear Sir,

I Deepak B. Suthar, one of your customer having mobile no: 9892388878(Prepaid). I want to launch a complaint for against your dealer.

I have received a call around 3months back from Miss Riya from malad office to convert my scheme from prepaid to postpaid of PLAN 199 & she has given me proposal of 30paise airtel to airtel & around 50 paise other network & she has demanded Rs. 300 for the same which I agreed to pay & I have paid the same on the next day & my documents for the same. But after a few days I come to know that this scheme was actually not available in the market, & Ria just fooling me just to capture the customer.

I am doing followup on the same & I m frustrated in this follow up. In this also I have already spent around Rs. 400 or so approximately & I have wasted my time in doing so.

After few days Mr. Raj called up & he gaves me the confirmation for activation of scheme. But now he is neither giving me any response to my phone nor he is cancelling that proposal & not refunding the same amount.

Following are the Persons which has cheated me & wasted my time as well as money.
Miss Ria : 9967006310, 9967006963, 9967006962
Mr. Karan : 9967006450
Mr. Raj : 9967865160
Miss Priya : 9892994661

Please note that now all this above mentioned numbers are switched off .Please take a strict action against these people & refund my amount & give me the credit against the amount & time I have wasted in doing the follow up since three months.I m not only the customer, there are many more which I had seen in your borivali office for the same matter.

Please take up the matter on uegent basis as it affects the overall market of airtel in this time. I will wait for your reply & I hope this matters ends at this stage & I need not go to media or customer support for filing a case against the airtel department.
Awaiting for your reply.

Deepak Suthar
M: 9892388878
Email: [email protected]

I am a resident of sector-18, Nerul; my number is 9892061982 an Airtel user and my network got disrupted from 5th November and till date it’s not sorted out. I made complain in the helpline, on 7th November and since then been following up and every time the deadline changes. Initially they said it will be restored within 2 working days and then it changed to 5 working days and then till 25th November. But ironally nothing has been done regarding the same and as my problem still persists. I have got my mobile checked with the service center and also using other sim cards its working perfectly fine but just my sim is not getting range at my residence, initially this was never the problem.. I have been with Airtel for the last 4 years and am facing it just this month..
After 25th November when I called up the help line and they gave me a new deadline till 7th November, and after two days rcvd a call from Airtel asking if the problem has been sorted. I could only hear Airtel agent’s voice clearly. Other networks were poor.
After that have been calling up the customer care and the option to speak to the agent has been omitted and some new sms system has come up. Now am left in lurch as to who to contact and get it sorted out.