Airtel's Rs 99 GPRS plan for prepaid users offers 100 MB usage in daytime and 2 GB free usage at night (12 am to 8 am)

That free 2 GB from 12 to 8 am sounds nice except that it's not. Some random amount keeps getting charged --
1. the amount is not proportionate to your usage. 2. sometimes they charge, sometimes they don't.

Their customer care is nothing more than IVR. And IVR does not list an option to report this issue. Press 9 to talk to an executive and they'll ask you to sms airtel to 121. The sms of course leads you through the IVR again.

Emails quietly disappear into the Airtel blackhole -- forget a response, there's not even an acknowledgement of receiving any email.

Try their nodal officer. Another blackhole.

Instead of wasting time and money in getting the issues resolved, it's a lot cheaper to just stop using the sim card once your talktime expires.

I regret moving from Vodafone to Airtel. At least in Vodafone, if you have a problem, you can report it, get prompt response and get it resolved too. Big regret!

From: Mandeep Kumar Sharma
Date: 11/24/2009 3:55:01 AM
To: Aitel
Subject: Un-Authorized Cancellation of: 00919 779 073 330


Address: 155 Lala Hans Raj Wali Gali

Pathankot 145001


Date: 24-11-2009


RE: Un-Authorized Cancellation of: 00919 779 073 330


To Whom It May Concern,


I am writing to you to express my deep disappointment from the service I have received from your company recently.

I have been a post-paying customer of Air Tel for the past two years, and due to some interference in your network, I decided to transfer from pre pay to your pay as you go service.


Though I thought this would have been a simple enough procedure, being that I am still a customer, for some unexplainable reason my line was cut off. Then upon enquiring as to why this had happened, I was told that I had to provide evidence of my identity and the address I lived at…again I question, why this was needed as I am still the same customer who had been pre paying a tariff for two years, so why would I need to provide proof now?


Furthermore I would like to question your cancellation policy, is it common practice for you to cancel a loyal customers account without prior notice? And if you do require “evidence” from an existing customer, who has simply changed his tariff, and who’s information you already hold, do you disable their line without contacting them? Especially when you already have their phone number and address as a means of contact to obtain the information you need?


I have spoken to many of your customer service agents and none could provide a sufficient nor acceptable explanation, which I find very poor given that you are one of India’s largest network companies.


I would also like to inform you of the immense amount of inconvenience this has caused me.

Firstly I am currently seeking employment and have put down my Air Tel number as a contact number, so now I am unable to be contacted, possibly losing job opportunities, (I have been sent numerous amounts of emails from companies who have informed me that I am un-contactable!). This is not acceptable from your behalf, as I trustingly used your network without hesitation whilst paying for a service I haven’t received.


Secondly, my friends and relatives have not been able to contact me causing much distress, most of all to my Fiancée who is in England and was unable to get through to me.


Thirdly my whole life has been disrupted due to this, I've had to borrow other people’s phones or use STD’s. Again this is NOT ACCEPTABLE as I've paid YOU for a service and had to seek it elsewhere.


To conclude, I am now giving you three days to resume this problem. I have spoken to a solicitor who specializes in consumer law, who agrees that there has been a series of misconduct from your side. If the problem is not resolved within three days I will start legal proceedings, which could result in you losing other customers and tarnishing your reputation. I for one have lost faith in your company.


I hope this letter will not be ignored and prompt action taken.


Disappointingly


Mandeep Kumar

Airtel mobile service provider.

Hi,
My airtel prepaid account show 6RS balance at evening,
even my balance was 37.84RS at afternoon.I did not use my mobile for outgoing calls.
I just called for enquiry for reduction my account balance.Customer care executive just ignore my call.
They did not return balance to my account.They just say
your audio movies facility are activedbut even i am not activated this type service.If there any method to send complaints.Please send suggestion tomy email account :[email protected]

Dear Customer Care,

I am getting a message from 54321 as

"Thanks for using FHM VIDEO of Day 2 at Rs.5 - Airtel Subscription service from Airtel. You've been charged Rs.5. Play Game http://gclub.in"

I want to UNSUBSCRIBE this service as quickly as possible.

my cell no- 9731167540

if you will not do in a day i will change service.

Good Day,

Please to inform you that i have an airtel number in kerala (9995833395) i used to use while travelling abroad (international roaming) to dubai. However before i leave kerala there was balance INR 450/- and while i reach uae, i am not able to receive any calls or either messages. When i checked my balance it shows only INR 50/-. Kindly advice me a solution to rectify the above problem. Please reply to [email protected].

Your prompt response will be highly appreciated

Thanking You in Advance, remain

Regards

Thahsheer KC